<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The aim of the paper was to improve service processes carried out by Knorr-Bremse Systemy Kolejowe Polska sp. z o.o. Particularly, emphasise unnecessary movements and physical efforts of employees. The indirect goal was to find a solution in the simplest possible way using the Muda ideology. In order to improve the service process at the beginning was executed the process mapping for the devices to be repaired, ie. brake callipers, electro-hydraulic units and auxiliary release units. The processes were assessed and shown as Pareto-Lorenz analysis. In order to determine the most time consuming process. Based on the obtained results use of a column crane with articulated arm was proposed to facilitate the transfer of heavy components between areas. The final step was to assess the effectiveness of the proposed solution in terms of time saving. From the company perspective results of the analysis are important. The proposed solution not only reduces total service time but also contributes to crew’s work comfort.</p></abstract>

The aim of the paper was to improve service processes carried out by Knorr-Bremse Systemy Kolejowe Polska sp. z o.o. Particularly, emphasise unnecessary movements and physical efforts of employees. The indirect goal was to find a solution in the simplest possible way using the Muda ideology. In order to improve the service process at the beginning was executed the process mapping for the devices to be repaired, ie. brake callipers, electro-hydraulic units and auxiliary release units. The processes were assessed and shown as Pareto-Lorenz analysis. In order to determine the most time consuming process. Based on the obtained results use of a column crane with articulated arm was proposed to facilitate the transfer of heavy components between areas. The final step was to assess the effectiveness of the proposed solution in terms of time saving. From the company perspective results of the analysis are important. The proposed solution not only reduces total service time but also contributes to crew’s work comfort.

Improve the Efficiency of the Service Process as a Result of the Muda Ideology

Management Systems in Production Engineering

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"Improve the Efficiency of the Service Process as a Result of the Muda Ideology"}

The aim of the paper was to improve service processes carried out by Knorr-Bremse Systemy Kolejowe Polska sp. z o.o. Particularly, emphasise unnecessary...

Improve the Efficiency of the Service Process as a Result of the Muda Ideology

Published Online: May 22, 2018

Page range: 112 - 118

Received: Nov 01, 2017

Accepted: Feb 01, 2018

DOI: https://doi.org/10.2478/mspe-2018-0018

Keywords
Muda, process mapping, efficiency analysis, unnecessary traffic

© 2018 Augustyn Lorenc, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Improve the Efficiency of the Service Process as a Result of the Muda Ideology

Published Online: May 22, 2018

Page range: 112 - 118

Received: Nov 01, 2017

Accepted: Feb 01, 2018

DOI: https://doi.org/10.2478/mspe-2018-0018

KeywordsMuda, process mapping, efficiency analysis, unnecessary traffic

© 2018 Augustyn Lorenc, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
Muda, process mapping, efficiency analysis, unnecessary traffic