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<p>While many customers are still reluctant to entrust themselves to Alexa, Cortona or Siri in their homes, they seem to be less worried about controlling their TV sets via voice control. Comcast started offering a voice-based remote control in 2015 and has extended this service continuously. In the vast world of home entertainment, it seems that voice has come just in time to help consumers navigate and control their ever-increasing home entertainment options. Jan Neumann explains how Comcast enables its customers to comfortably boil down a huge entertainment portfolio to personally relevant content on the TV screen, and how the company remains successful in the highly competitive home entertainment market.</p>
</abstract>

While many customers are still reluctant to entrust themselves to Alexa, Cortona or Siri in their homes, they seem to be less worried about controlling their TV sets via voice control. Comcast started offering a voice-based remote control in 2015 and has extended this service continuously. In the vast world of home entertainment, it seems that voice has come just in time to help consumers navigate and control their ever-increasing home entertainment options. Jan Neumann explains how Comcast enables its customers to comfortably boil down a huge entertainment portfolio to personally relevant content on the TV screen, and how the company remains successful in the highly competitive home entertainment market.

Talking Versus Typing: The Power of Voice-Based Remote Controls

NIM Marketing Intelligence Review

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

Interview with Jan Neumann, Senior Director, Applied AI, Comcast Cable, Philadelphia, USA

While many customers are still reluctant to entrust themselves to Alexa, Cortona or Siri in their homes, they seem to be less worried about controlling their...

Talking Versus Typing: The Power of Voice-Based Remote Controls

Published Online: Nov 15, 2019

Page range: 54 - 59

DOI: https://doi.org/10.2478/nimmir-2019-0017

© 2019 by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.