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Value Creation by Support Organizations Through the Prism of Conflicting Institutional Logics


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Figure 1

Influence of the nature of public sector management on the choice of partners in the context of engagement of business support organizations. Source: Osborne, Stephen P., The New Public Governance? Public Management Review, 09/2006, Volume 8, Issue 3, p. 383.
Influence of the nature of public sector management on the choice of partners in the context of engagement of business support organizations. Source: Osborne, Stephen P., The New Public Governance? Public Management Review, 09/2006, Volume 8, Issue 3, p. 383.

Figure 2

The influence of competing institutional logics on the value creation of business support organizations. Source: Author.
The influence of competing institutional logics on the value creation of business support organizations. Source: Author.

The Characteristics of Support Organizations Included in the Research

I IdentificationGlasgowIdentificationSzczecin
numberType of organizationType of servicesnumberType of organizationType of services
1GNPOGeneric1SNPOGeneric
2GNPOSector specific2SNPOGeneric
3GQuangoGeneric3SQuangoSector specific

Data Structure

First-Order CategoriesSecond-Order ThemesTheoretical Dimension
1. Statutory assumptions
2. Relations with local society/members/clientsRole in a business society
3. Brand perception
4. Local and regional policyLegitimacy
56. . National EU support policyPosition among policy actors
7. Features of regional support system
8. Equal access to support servicesValue creation
9. High-quality services 10. Free of charge or preferential price of servicesMission-related values
11. Easy access to support
12. Sponsors
13. EU programs 14. Improving competences of employeesResource-dependent values
15. Survival needs
16. Equality
17. Bottom–up activitiesLogic of democracy
18. Self-government initiatives
19. Policy-oriented services
20. Public financingLogic of the stateConflicting institutional logics
21. Services shaped by EU programs
22. Achievement of results
23. Cost and revenues of servicesLogic of capitalism
24. Paid services for business