<abstract xmlns="http://www.w3.org/1999/xhtml"><p>With the increasing importance of higher education, there is also growing public concern about its productivity. Therefore, the aim of the study is to evaluate the key internal quality management processes by student evaluation and to reveal the key factors of an effective internal quality process management. The indicators used are based on student satisfaction with the education process. The results are based on a quantitative survey using questionnaire data collection within a sample of students, and qualitative research within target groups. Descriptive statistics and two dimensional statistical methods were used to evaluate the quantitative results. The results show student evaluation of five key areas of the internal quality process management evaluation: leadership and strategic planning, student and stakeholder focus, measurement of student learning outcomes, human resource planning and educational process management. A limitation of the study is its narrow focus on a case study of a single private university.</p></abstract>

With the increasing importance of higher education, there is also growing public concern about its productivity. Therefore, the aim of the study is to evaluate the key internal quality management processes by student evaluation and to reveal the key factors of an effective internal quality process management. The indicators used are based on student satisfaction with the education process. The results are based on a quantitative survey using questionnaire data collection within a sample of students, and qualitative research within target groups. Descriptive statistics and two dimensional statistical methods were used to evaluate the quantitative results. The results show student evaluation of five key areas of the internal quality process management evaluation: leadership and strategic planning, student and stakeholder focus, measurement of student learning outcomes, human resource planning and educational process management. A limitation of the study is its narrow focus on a case study of a single private university.

Internal Quality Process Management Evaluation in Higher Education by Students

DANUBE

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Internal Quality Process Management Evaluation in Higher Education by Students"}

With the increasing importance of higher education, there is also growing public concern about its productivity. Therefore, the aim of the study is to evaluate...

Internal Quality Process Management Evaluation in Higher Education by Students

Published Online: Sep 01, 2018

Page range: 63 - 80

DOI: https://doi.org/10.2478/danb-2018-0005

Keywords
Internal Quality, Assessment, Process, Management, Education, University

© 2018 Lucie Vnoučková et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Internal Quality Process Management Evaluation in Higher Education by Students

Published Online: Sep 01, 2018

Page range: 63 - 80

DOI: https://doi.org/10.2478/danb-2018-0005

KeywordsInternal Quality, Assessment, Process, Management, Education, University

© 2018 Lucie Vnoučková et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Internal Quality, Assessment, Process, Management, Education, University