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System Safety: Human - Technical Facility - Environment
Volume 1 (2019): Issue 1 (March 2019)
Open Access
Customer Relationship Management (CRM) - Philosophy and its Significance for the Enterprise
Adam Idzikowski
Adam Idzikowski
,
Piotr Kuryło
Piotr Kuryło
,
Joanna Cyganiuk
Joanna Cyganiuk
and
Marta Ryczko
Marta Ryczko
| Mar 28, 2019
System Safety: Human - Technical Facility - Environment
Volume 1 (2019): Issue 1 (March 2019)
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Published Online:
Mar 28, 2019
Page range:
1004 - 1011
Received:
Dec 02, 2018
Accepted:
Jan 21, 2019
DOI:
https://doi.org/10.2478/czoto-2019-0127
Keywords
CRM (Customer Relationship Management)
,
call center
,
contact center
,
key account management
,
lead management
,
risks in relations with clients
,
customer safety
© 2019 Adam Idzikowski et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Adam Idzikowski
Czestochowa University of Technology,
Poland
Piotr Kuryło
University of Zielona Gora,
Poland
Joanna Cyganiuk
University of Zielona Gora,
Poland
Marta Ryczko
Jan Wyzykowski’s University,
Poland