Open Access

Assumptions of Customer Knowledge Enablement in the Open Innovation Process


Cite

Ahn, J. M., Ju, Y., Moon, T. H., Minshall, T., Probert, D., Sohn, S. Y., & Mortara L. (2016). Beyond absorptive capacity in open innovation process: the relationships between openness, capacities and firm performance. Technology Analysis & Strategic Management, 28(9), 1009-1028. https://doi.org/10.1080/09537325.2016.118173710.1080/09537325.2016.1181737Search in Google Scholar

Aloini, D., Dulmin, R., Farina, G., Mininno, V., & Pellegrini, L. (2016). Structured selection of partners inopen innovation: an IF-TOPSIS based approach. Measuring Business Excellence, 20(1), 53-66. https://doi.org/10.1108/MBE-12-2015-005810.1108/MBE-12-2015-0058Search in Google Scholar

Akhavan, P., & Heidari, S. (2007). Customer Knowledge Management: An Approach for Competitiveness. Modiriat Farda Journal, 5(18), 24-39. https://doi.org/10.4067/s0718-18762015000100006 10.4067/S0718-18762015000100006Search in Google Scholar

Bengtsson, L., Lakemond, N., Laursen, K., & Tell, F. (2015). Managing Knowledge Integration Across Multiple Boundaries in Open Innovation. Paper presented at 16th International CINet Conference, Stockholm, Sweden. https://doi.org/10.1093/acprof:oso/9780198785972.003.000610.1093/acprof:oso/9780198785972.003.0006Search in Google Scholar

Belkahla, W., & Triki, A. (2011). Customer knowledge enabled innovation capability: proposing a measurement scale. Journal of Knowledge Management, 15(4), 648-674. https://doi.org/10.1108/1367327111115200910.1108/13673271111152009Search in Google Scholar

Bigliardi, B., & Galati, F. (2016). Which factors hinder the adoption of open innovation in SMEs? Technology Analysis & Strategic Management, 28(8), 869-885. https://doi.org/10.1080/09537325.2016.118035310.1080/09537325.2016.1180353Search in Google Scholar

Buganza, T., Chiaroni, D., Colombo, G., & Frattini, F. (2011). Organisational Implications of Open Innovation: an Analysis of Inter-Industry Patterns. International Journal of Innovation Management, 15(2), 423-455. https://doi.org/10.1142/S136391961100321010.1142/S1363919611003210Search in Google Scholar

Bogers, M. (2011). The open innovation paradox: knowledge sharing and protection in R&D collaborations. European Journal of Innovation Management, 14(1), 93-117. https://doi.org/10.1108/1460106111110471510.1108/14601061111104715Search in Google Scholar

Caputo, M., Lamberti, E., Cammarano, A., & Michelino, F. (2016). Exploring the impact of open innovation on firm performances. Management Decision, 54(7), 1788-1812. https://doi.org/10.1108/MD-02-2015- 0052Search in Google Scholar

Chiaroni, D., Chiesa, V., & Frattini, F. (2010). Unravelling the process from Closed to Open Innovation: evidence from mature, asset-intensive industries. R&D Management, 40(3), 222-245. https://doi.org/10.1111/j.1467-9310.2010.00589.x10.1111/j.1467-9310.2010.00589.xSearch in Google Scholar

Chatenier, E., Verstegen, J. A. A. M., Biemans, H. J. A., Mulder, M., & Omta, O. S. W. F. (2010). Identification of competencies for professionals in open innovation teams. R&D Management, 40(3), 271-280. https://doi.org/10.1111/j.1467-9310.2010.00590.x10.1111/j.1467-9310.2010.00590.xSearch in Google Scholar

Chen, C.-J., & Huang, J.-W. (2009). Strategic human resource practices and innovation performance: the mediating role of knowledge management capacity. Journal of Business Research, 62(1), 104-114. https://doi.org/10.1016/j.jbusres.2007.11.01610.1016/j.jbusres.2007.11.016Search in Google Scholar

Chen, C.-J., Huang, J.-W., & Hsiao Y.-C. (2010). Knowledge management and innovativeness: The role of organizational climate and structure. International Journal of Manpower, 31(8), 848-870. https://doi.org/10.1108/0143772101108854810.1108/01437721011088548Search in Google Scholar

Chesbrough, H. W. (2003). Open Innovation: The New Imperative for Creating and Profiting from Technology. Boston: Harvard Business School Press.Search in Google Scholar

Chesbrough, H. W. (2006a). New puzzles and new findings. In Chesbrough, H. W., West, J. & Bogers M. (Eds.), (2014). Leveraging External Sources of Innovation: A Review of Research on Open Innovation. J PROD INNOV MANAG, 31(4), 814-831. https://doi.org/10.1111/jpim.1212510.1111/jpim.12125Search in Google Scholar

Chesbrough, H. W., & Crowther, A. K. (2006b). Beyond high tech: early adopters of open innovation in other industrines. R and D Management, 36(3), 229-236. https://doi.org/10.1111/j.1467-9310.2006.00428.xsSearch in Google Scholar

Chesbrough, H., & Bogers, M. (2014). Explicating open innovation: Clarifying an emerging paradigm for understanding innovation. In Chesbrough, H., Vanhaverbeke, W., & West J. (Eds.), New Frontiers in Open Innovation Oxford: Oxford University Press. Retrieved from https://ssrn.com/abstract=242723310.1093/acprof:oso/9780199682461.003.0001Search in Google Scholar

Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: a new perspective on learning and Innovation. Administrative Science Quarterly, 35, 128-152. https://doi.org/10.2307/239355310.2307/2393553Search in Google Scholar

Dahan, E., & Hauser, J. R. (2002). The virtual customer. Journal of Product Innovation Management, 19(5), 332-353. https://doi.org/10.1111/1540-5885.195033210.1111/1540-5885.1950332Search in Google Scholar

Dahlander, L., & Gann, D. M. (2010). How open is innovation? Research Policy, 39(6), 699-709. https://doi.org/10.1016/j.respol.2010.01.01310.1016/j.respol.2010.01.013Search in Google Scholar

Dahlander, L., & Piezunka, H. (2014). Open to suggestions: How organizations elicit suggestionsthrough proactive and reactive attention. Research Policy, 43(5), 812-827. https://doi.org/10.1016/j.respol.2013.06.00610.1016/j.respol.2013.06.006Search in Google Scholar

Davenport, T. H., Harris, J. G., & Kohli, A. K. (2001). How do they know the customer so well? MIT SloanManagement Review, 9(2), 284-295. Retrieved from http://sloanreview.mit.edu/article/how-do-theyknow- their-customers-so-well/ Search in Google Scholar

Davenport, T. H., Leibold, M., & Voelpel, S. C. (2006). Strategic Management in the Innovation Economy: Strategic Approaches and Tools for Dynamic Innovation Capabilities, Erlangen: Publicis Corporate Publishing.Search in Google Scholar

Dodgson, M., Gann, D., & Salter A. (2006). The role of technology in the shift towards open innovation: the case of Procter & Gamble. R&D Management, 36(3), 333-346. https://doi.org/10.1111/j.1467-9310.2006.00429.x10.1111/j.1467-9310.2006.00429.xSearch in Google Scholar

Feller, J., Finnegan, P., & Nilsson, O. (2011). Open innovation and public administration: transformational typologies and business model impacts. European Journal of Information Systems, 20, 358-374. https://doi.org/10.1057/ejis.2010.6510.1057/ejis.2010.65Search in Google Scholar

Fertő, I., Molnár, A., & Tóth, J. (2016). Borderless ideas - open innovation in the Hungarian food chain. British Food Journal, 118(6), 1494-1515. https://doi.org/10.1108/BFJ-10-2015-039910.1108/BFJ-10-2015-0399Search in Google Scholar

Fuller, J., & Matzler, K. (2007). Virtual product experience and customer participation - A chance for customercentred, really new products. Technovation, 27(6-7), 378-387. https://doi.org/10.1016/j.technovation.2006.09.00510.1016/j.technovation.2006.09.005Search in Google Scholar

Garcia-Murillo, M. & Annabi, H. (2002). Customer knowledge management. Journal of the Operational Research Society, 53, 875-884. https://ssrn.com/abstract=132860210.1057/palgrave.jors.2601365Search in Google Scholar

Gassmann, O., & Enkel, E. (2005). Open Innovation Forschung - Forschungsfragen und erste Erkenntnisse. In Weissenberger-Eib, M. (Ed.), Gestaltung von Innovationssystemen, Cactus Group Verlag, Kassel, 3-21. Retrieved from https://www.alexandria.unisg.ch/publications/17076Search in Google Scholar

Gebert, H., Geib, M., Kolbe, L., & Brenner, W. (2003). Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts. Journal of Knowledge Management, 7(5), 107-123. https://doi.org/10.1108/1367327031050542110.1108/13673270310505421Search in Google Scholar

Hoyer, W. D., Rajesh, C., Dorotic, M., Krafft, M., & Siddarth, S. S. (2010). Consumer Co-Creation in New Product Development. Journal of Service Research, 13(3), 283-296. https://doi.org/10.1177/109467051037560410.1177/1094670510375604Search in Google Scholar

Inauen, M., & Schenker-Wicki, A. (2011). The impact of outside-in open innovation on innovation performance. European Journal of Innovation Management, 14(4), 496-520. https://doi.org/10.1108/1460106111117493410.1108/14601061111174934Search in Google Scholar

Kusunoki, K., Nonaka, I., & Nagata, A. (1998). Organizational Capabilities in Product Development of Japanese Firms: A Conceptual Framework and Empirical Findings. Organization Science, 9(6), 699-718. https://doi.org/10.1287/orsc.9.6.69910.1287/orsc.9.6.699Search in Google Scholar

Kristensson, P., Gustafsson, A., & Archer, T. (2004). Harnessing the Creative Potential among Users. The Journal of Product Innovation Management, 4-14. https://doi.org/10.1111/j.0737-6782.2004.00050.x10.1111/j.0737-6782.2004.00050.xSearch in Google Scholar

Laursen, K., & Salter, A. (2006). Open for innovation: The role of openness in explaining innovation performance among U.K. manufacturing firms. Strategic Management Journal, 27(2), 131-150. https://doi.org/10.1002/smj.50710.1002/smj.507Search in Google Scholar

Lettl, C. (2007). User involvement competence for radical innovation. Journal of Engineering and Technology Management, 24(1-2), 53-75. https://doi.org/10.1016/j.jengtecman.2007.01.00410.1016/j.jengtecman.2007.01.004Search in Google Scholar

Lichtenthaler, U. (2016). Determinants of absorptive capacity: the value of technology and market orientation for external knowledge acquisition. Journal of Business & Industrial Marketing, 31(5), 600-610. https://doi.org/10.1108/JBIM-04-2015-007610.1108/JBIM-04-2015-0076Search in Google Scholar

Lindegaard, S. (2010). The Open Innovation Revolution. Hoboken, New Jersey: John Wiley & Sons. Search in Google Scholar

Newey, L. (2010). Wearning different hats: How absorptive capacity differs in Open innovation. International Journal of Innovation Management, 14(4), 703-731. https://doi.org/10.1142/S136391961000283010.1142/S1363919610002830Search in Google Scholar

Muller, A., & Hutchins, N. (2012). Case: Open innovation helps Whirlpool Corporation discover new market opportunities. Strategy & Leadership, 40(4), 36-42. https://doi.org/10.1108/10878571211242939 10.1108/10878571211242939Search in Google Scholar

Ollila, S., & Elmquist, M. (2011). Managing Open Innovation: Exploring Challenges at the Interfaces of an Open Innovation Arena. Creativity and Management, 20(4), 273-283. https://doi.org/10.1108/EJIM-08-2013-008510.1108/EJIM-08-2013-0085Search in Google Scholar

Østergaard, C. R., Timmermans, B., & Kristinsson, K. (2011). Does a different view create something new? The effect of employee diversity on innovation. Research Policy, 40, 500-509. https://doi.org/10.1016/j.respol.2010.11.00410.1016/j.respol.2010.11.004Search in Google Scholar

Piller, F. T., & Ihl, C. (2009). Open Innovation with Customers. Foundations, Competences and International Trends. Technology and Innovation Management Group. RWTH Aachen University. Germany. Search in Google Scholar

Puck, J., Rygl, D., & Kittler, M. (2006). Cultural antecedents and performance consequences of open communication and knowledge transfer in multicultural process-innovation teams. Journal of Organisational Transformation and Social Change, 3(2), 223-241. https://doi.org/10.1386/jots.3.2.223_110.1386/jots.3.2.223_1Search in Google Scholar

Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29. https://doi.org/10.1108/1367327071076268410.1108/13673270710762684Search in Google Scholar

Prahalad, C. K., & Ramaswamy, V. (2003). The New Frontier of Experience Innovation. Sloan Management Review. Retrieved from https://www.evernote.com/shard/s7/sh/bf8c75fe-8523-42e9-ad65-0e72f40f407e/5003a5ba28daf0fe617bcc33736a0335/res/b36523a6-2d7f-404f-83d1-856c20a6b466/thenew-frontier-of-experience-innovation.pdfSearch in Google Scholar

Prahalad, C. K. (2004). The future of competition: Co-creating unique value with customers. Research-Technology Management, 47(3), 62-62.Search in Google Scholar

Reichwald, R., & Piller, F. T. (2003). Key research issues in user interaction with user toolkits in a mass customisation system. International Journal of Technology Management, 26(5-6). https://doi.org/10.1504/IJTM.2003.00342410.1504/IJTM.2003.003424Search in Google Scholar

Rufat-Latre, J., Muller, A., & Jones, D. (2010). Delivering on the promise of open innovation. Strategy & Leadership, 38(6), 23-28. https://doi.org/10.1108/1087857101108803210.1108/10878571011088032Search in Google Scholar

Savitskaya, I., Salmi, P., & Torkkeli, M. (2010). Barriers to Open Innovation: Case China. Journal of Technology and Management and Innovation. 5(4), 10-21. https://doi.org/10.4067/s0718-2724201000040000210.4067/S0718-27242010000400002Search in Google Scholar

Spithoven, A., Vanhaverbeke, W., & Roijakkers, N. (2013). Open Innovation Practices in SMEs and Large Enterprises. Small Business Economics, 41(3), 537-562. https://doi.org/10.1007/s11187-012-9453-910.1007/s11187-012-9453-9Search in Google Scholar

Taherparvar, N., Esmaeilpour, R., & Dostar, M. (2014). Customer knowledge management, innovation capability and business performance: a case study of the banking industry. Journal of Knowledge Management, 18(3), 591-610. https://doi.org/10.1108/JKM-11-2013-044610.1108/JKM-11-2013-0446Search in Google Scholar

Todorova, G., & Durisin, B. (2007). Absorptive capacity: valuing a reconceptualization. Academy ofManagement Review, 32(3), 774-786. https://doi.org/10.5465/amr.2007.25275513 10.5465/amr.2007.25275513Search in Google Scholar

Thomke, S., & von Hippel, E. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review, 80, 4.Search in Google Scholar

Vanhaverbeke, W. (2006). The Interorganizational Context of Open Innovation: In Open innovation: Researching a new paradigm. Chesbrough, H., Vanhaverbeke, W. & West J. (Eds.). Oxford: Oxford University Press, 205-219.Search in Google Scholar

Van de Vrande, V., De Jong, J. P. J., Vanhaverbeke, W., & De Rochemont, M. (2009). Open innovation in SMEs: trends, motives and management challenges. Technovation, 29(6/7), 423-437. https://doi.org/10.1016/j.technovation.2008.10.00110.1016/j.technovation.2008.10.001Search in Google Scholar

Westergren, U. H. (2011). Opening up innovation: the impact of contextual factors on the cocreation of ITenabled value adding services within the manufacturing industry. Inf Syst EBus Manage, 9, 223-245. https://doi.org/10.1007/s10257-010-0144-210.1007/s10257-010-0144-2Search in Google Scholar

West, J. & Bogers, M., (2014). Leveraging External Sources of Innovation: A Review of Research on Open Innovation. Journal of Product Innovation Management, 31, 5. https://doi.org/10.1111/jpim.1212510.1111/jpim.12125Search in Google Scholar

Yang, S., & Kang, H. H. (2008). Is synergy always good? Clarifying the effect of innovation capital and customer capital on firm performance in two contexts. Technovation, 28(10), 667-678. https://doi.org/10.1016/j.technovation.2008.01.00410.1016/j.technovation.2008.01.004Search in Google Scholar

Zanini, M. T., & Musante, M. (2013). Trust in the knowledge economy. Journal of Business & Industrial Marketing, 28(6), 487-493. https://doi.org/10.1108/JBIM-04-2013-010210.1108/JBIM-04-2013-0102Search in Google Scholar

eISSN:
2256-0394
Language:
English