<abstract xmlns="http://www.w3.org/1999/xhtml"><p> In the scientific literature, open innovation is one of the most effective means to innovate and gain a competitive advantage. In practice, there is a variety of open innovation activities, but, nevertheless, customers stand as the cornerstone in this area, since the customers’ knowledge is one of the most important sources of new knowledge and ideas. Evaluating the context where are the interactions of open innovation and customer knowledge enablement, it is necessary to take into account the importance of customer knowledge management. Increasingly it is highlighted that customers’ knowledge management facilitates the creation of innovations. However, it should be an examination of other factors that influence the open innovation, and, at the same time, customers’ knowledge management. This article presents a theoretical model, which reveals the assumptions of open innovation process and the impact on the firm’s performance.</p></abstract>

In the scientific literature, open innovation is one of the most effective means to innovate and gain a competitive advantage. In practice, there is a variety of open innovation activities, but, nevertheless, customers stand as the cornerstone in this area, since the customers’ knowledge is one of the most important sources of new knowledge and ideas. Evaluating the context where are the interactions of open innovation and customer knowledge enablement, it is necessary to take into account the importance of customer knowledge management. Increasingly it is highlighted that customers’ knowledge management facilitates the creation of innovations. However, it should be an examination of other factors that influence the open innovation, and, at the same time, customers’ knowledge management. This article presents a theoretical model, which reveals the assumptions of open innovation process and the impact on the firm’s performance.

Assumptions of Customer Knowledge Enablement in the Open Innovation Process

Economics and Business

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"Assumptions of Customer Knowledge Enablement in the Open Innovation Process"}

In the scientific literature, open innovation is one of the most effective means to innovate and gain a competitive advantage. In practice, there is a variety...

Assumptions of Customer Knowledge Enablement in the Open Innovation Process

Published Online: Sep 23, 2017

Page range: 55 - 69

DOI: https://doi.org/10.1515/eb-2017-0018

Keywords
Customer knowledge, customer knowledge enablement, customer knowledge management, open innovation, outside-in open innovation process

© 2017

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Assumptions of Customer Knowledge Enablement in the Open Innovation Process

Published Online: Sep 23, 2017

Page range: 55 - 69

DOI: https://doi.org/10.1515/eb-2017-0018

KeywordsCustomer knowledge, customer knowledge enablement, customer knowledge management, open innovation, outside-in open innovation process

© 2017

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
Customer knowledge, customer knowledge enablement, customer knowledge management, open innovation, outside-in open innovation process