Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

Aydin, S., Ozer, G., & Arasil, O., (2005). Customer loyalty and the effect of switching costs as a moderator variable, Marketing Intelligence and Planning, 23(1), 89-103.Search in Google Scholar

Anderson, E.W., Fornell C., and Mazvancheryl, S.K., (2004). Customer satisfaction and shareholder value, Journal of Marketing, 68 (October), 172–185.10.1509/jmkg.68.4.172.42723Search in Google Scholar

Bryant, J.L., (2006). Assessing expectations and perceptions of the campus experience: the Noel-Levitz student satisfaction inventory, New Directions for Community Colleges, 134.10.1002/cc.234Search in Google Scholar

Bradley, D., Noonan, P., Nugent, H., and Scales, B., (2008). Review of Australian higher education final report. Australian Government, Department of Education, Employment and Workplace Relations, Canberra.Search in Google Scholar

Collins, K., and Nicolson, P., (2002). The meaning of ‘satisfaction’ for people with dermatological problems: Reassessing approaches to qualitative health psychology research, Journal of Health Psychology, 7, 615-629.10.1177/135910530200700568122113145Search in Google Scholar

Culbertson, S.S., (2009). Do satisfied employees mean satisfied customers? The Academy of Management Perspectives, 23 (1), 76-77.10.5465/amp.2009.37008005Search in Google Scholar

Duque, L.C., and Weeks, J.R., (2010). Towards a model and methodology for assessing student learning outcomes and satisfaction, Quality Assurance in Education, 18(2), 84-105.Search in Google Scholar

Elliott, K.M., and Shin, D., (2002). Student satisfaction: An alternative approach to assessing this important concept, Journal of Higher Education Policy and Management, 24(2), 197-209.Search in Google Scholar

Gruber, T., Stefan, F., Roediger, V., & Michaela, G., (2010). Examining student satisfaction with higher education services: using a new measurement tool, International Journal of Public Sector Management, 23 (2), 105–1.10.1108/09513551011022474Search in Google Scholar

Hagen, P.L., and Jordan, P., (2008). Theoretical foundations of academic advising, Academic Advising: a Comprehensive Handbook, 2, 17-35.Search in Google Scholar

Kotler, P., (2000). Marketing management, International edition. NJ: Englewood Cliffs, Prentice Hall.Search in Google Scholar

Majeed, S., and Ziadat, M., (2008). Quality and accreditation of public education institutions and university. Amman: Dar al-Sataa for publication and distribution.Search in Google Scholar

Moore, J.C., (2009). A synthesis of Sloan-c effective practices, Journal of Asynchronous Learning Networks, 13(4), 73-97.Search in Google Scholar

Nadiri, H., (2011). Strategic issue in higher education marketing: how university students’ perceive higher education services, Asian Journal on Quality, 7(2), 125-140.Search in Google Scholar

O’Driscoll, F. (2012). What matters most: An exploratory multivariate study of satisfaction among first year hotel/hospitality management students, Quality Assurance in Education, 20(3), 237–258.10.1108/09684881211240303Search in Google Scholar

Qureshi, T., Shaukat, M., and Hijazi, S., (2011). Service quality SERVQUAL model in higher educational institutions, what factors are to be considered, Interdisciplinary Journal of Contemporary Research in Business, 2(5), 281-290.Search in Google Scholar

Richardson, J.T.E., (2005). Instruments for obtaining student feedback: A review of the literature, Assessment and Evaluation in Higher Education, 30(4), 387-415.Search in Google Scholar

Sampson, S.F., Leonard, J., Ballenger, J.W., and Coleman, J.C., (2010). Student satisfaction of online courses for educational leadership, Online Journal of Distance Learning Administration, 13(3).Search in Google Scholar

Sweeney, J.C., and Ingram, D., (2001). A comparison of traditional and web-based tutorials in marketing education: an exploratory study, Journal of Marketing Education, 23(1), 55-62.Search in Google Scholar

Sumaedi, S., Bakti, G., Mahatma, Y., and Metasari, N., (2012). An empirical study of state university students’ perceived service quality. Quality Assurance in Education, 20(2), 164-183.10.1108/09684881211219424Search in Google Scholar

Sohail, M.S., and Shaikh, N.M., (2004). Quest for excellence in business education: a study of student impressions of service quality, International Journal of Educational Management, 18(1), 58-65.Search in Google Scholar

Tessema, M.T., and Ready, K. (2012). Factors affecting college students’ satisfaction with major curriculum: evidence from nine years of data.Search in Google Scholar

Voss, R., Gruber, T., and Reppel, A., (2010). Which classroom service encounters make students happy or unhappy?: Insights from an online CIT study, International Journal of Educational Management, 24(7), 615-636.Search in Google Scholar

Zeithaml, V.A., Bitner, M.J., and Gremler, D.D., (2006). Services marketing: integrating customer focus across the firm (4^th ed.). Singapore: McGraw-Hill.Search in Google Scholar

Zoe, S.D., (2006). Customer satisfaction, loyalty and commitment in service organizations. Management Research News, 39(12), 98.Search in Google Scholar