<abstract><title style='display:none'>Abstract</title>The research study aims to evaluate the precision of the measurement system using Gauge R&amp;R. An experimental research design adopting a positivist empirical approach with deductive strategy was followed to assess the effectiveness of Crossed Gauge R&amp;R technique for validating a measurement system using destructive testing. Crossed Gauge R&amp;R technique in Minitab was found to be highly effective in quantifying different components of measurement variation relative to process variation. Clue generation from the Crossed Gauge R&amp;R study combined with manufacturing and measurement process know-how helped in identifying and eliminating the root causes for measurement variation. Overall Crossed Gauge R&amp;R proved successful in validating the burst strength test equipment. However, it should be noted that manufacturing and test equipment played an equally important part in developing and executing the gauge R&amp;R study and accurately analysing the results. So, Crossed Gauge R&amp;R should be used as an aid rather than the solution for measurement system validation.</abstract>

Validating a destructive measurement system using Gauge R&amp;R — a case study

<abstract><title style='display:none'>Abstract</title>Nowadays, the transformations of metropolises into smart cities is a crucial factor in improving the living conditions of the inhabitants. The goal of the smart city concept is modern urban management using technical tools that offer state-of-the-art technologies, considering the applicable ecological standards while saving resources and achieving the expected results. The purpose of this article is to identify the areas of research analysed in the international literature in the field of smart cities. The bibliometric analysis was carried out to achieve the purpose. The analysis covered publications on smart cities published in Scopus and Web of Science databases from January 2009 to May 2019. Based on the bibliometric analysis, a bibliometric map was developed using the mapping technique VOS — the visualisation of similarities. Original clusters were created using the VOSviewer software. The bibliometric map visualises the results of the analysis that targeted the word coexistence.</abstract>

Smart city concept in the light of the literature review

<abstract><title style='display:none'>Abstract</title>The holistic approach to Industry 4.0 requires a broader look at the changes taking place in the area of marketing. Therefore, this article mainly aims to present an outline of changes in marketing for companies implementing the concept of Industry 4.0 in the context of Design Principles of Industry 4.0. The authors propose a conceptual framework for Marketing in Industry 4.0, deriving from the guidelines for designing strategies to implement Industry 4.0.The paper allows a better understanding of the Industry 4.0 phenomenon in the context of changes in the area of marketing in general and in industrial markets in particular. The conceptual framework presented in the article suggests a need for a new approach to shaping marketing strategies and the marketing mix in the Fourth Industrial Revolution and helps in identifying the key areas for the marketing mix according to the Industry 4.0 concept.</abstract>

Marketing principles for Industry 4.0 — a conceptual framework

<abstract><title style='display:none'>Abstract</title>In this article, a higher education institution (HEI) is analysed as an organisation performing under change conditions. In this context, needs and expectations of a wide range of university stakeholders are analysed. The aim of this article is to indicate the roles of stakeholders leading to the development of an HEI. Although Ishikawa’s cause-and-effect diagram is used when identifying possible causes of a problem, it can also be seen as a method that allows splitting the subject into separate parts, which are causally interrelated. During the research of the activity fields of the HEI and the boundaries related to its surrounding groups, the connections between different groups, their interests and expectations towards the activities of the HEI were determined. The article is prepared using the theoretical-analytical approach. It contains the analysis of the literature on HEI stakeholders, quality management systems and issues concerning the organisational development. The conclusions include insights and suggestions for further research on the ways an HEI can correspond to the needs of stakeholders.</abstract>

Role of stakeholders leading to development of higher education services

<abstract><title style='display:none'>Abstract</title>This comparative study examines the moderating role of risk management in project planning and project success in the construction business of the UK and Pakistan. The data was gathered from 152 project managers (76 from both economies each) using a survey questionnaire. The purposive sampling technique was used to ensure fair representation of sample size and the RAND formula was used to select the project managers. For quantitative analysis, partial least square structural equation modelling technique was utilised. The results confirmed that project planning had a statistically significant impact on project success. Furthermore, risk management significantly moderated the relationship between project planning and project success in the construction businesses despite being in two different economies. The paper contributes to the enhancement of the body of knowledge intended for global companies and academicians aiming to implement risk management frameworks to enhance project success and ensure the effectiveness of project planning in a competitive business environment. It offers a new perspective to investigate the relationship between project planning and project success through moderating the effect of risk management, which is a new theoretical dimension for construction business and the field of project management. It is proposed to the governments and construction businesses operating in the UK and Pakistan to validate the empirical research framework in the cross-cultural context while assessing risk and uncertainty. It helps the construction business in the evaluation of risk while planning and successfully implementing project strategies.</abstract>

The moderating role of risk management in project planning and project success: Evidence from construction businesses of Pakistan and the UK

<abstract><title style='display:none'>Abstract</title>The purpose of this paper was to identify common themes from archival records related to innovation in the Australian Public Service (APS). A thematic analysis was conducted to review and evaluate archival records which consisted of transcripts from senior manager presentations at Innovation Month seminars from 2014 to 2018 and other related official documents. This empirical study addressed innovation from the leaders’ perspective, reflecting upon their experience. Analysing themes within archival records helped to gain insights from various perspectives of leaders on how they regard an innovation agenda for the APS. Three themes emerged from archival records: (1) innovation characteristics; (2) drivers of innovation; and (3) barriers to innovation. Synthesis of these drivers and barriers can provide important insights for senior APS managers on how they can enhance their organisations’ ability to innovate in order to respond to digital disruption challenges and opportunities. Variety of perspectives with leader’s perceptions informs about authors’ selection of the research question among consistent patterns and legitimates the salient themes as input for QSR NVivo 11.</abstract>

Drivers and barriers to innovation in the Australian public service: A qualitative thematic analysis

<abstract>
<title style='display:none'>Abstract</title>
The article mainly aims to try and create a new concept for developing logistics and supply chains in the era of Industry 4.0. Analyses of development trends in logistics and production management were used to create the new logistics and supply chain concept. Conclusions were used from the analyses of how the modern concepts of Industry 4.0, Logistics 4.0, Supply Chain 4.0, and 5.0 work. Analyses of the benefits of applying modern management concepts in these areas were carried out and criticised because of their inadequacies, which became apparent during the recent crises in the world. Although the sources of the crises were different, they could be eliminated by reconfiguring logistics systems and supply chains. The results aim to answer three questions: (1) Has the time come to change the current way of looking at logistics and supply chains? (2) What could Supply Chain 4.0 look like using Industry 4.0 tools? (3) How should Supply Chain 4.0 address the logistics and supply chain challenges? The presented answers do not exhaust the topic but rather open up a discussion on logistics and supply chains of the future. The presented concept allows for a completely new global and local view of logistics chains. The structure of the presented model can be subjected to scenario analysis using agent-based simulation modelling due to the structure’s emergent nature. The new approach can significantly benefit the development of local production centres and global supply networks. The benefits mainly come from reducing the environmental impact of manufacturing and logistics processes from the moment the new product idea is conceived.
</abstract>

Supply Chain 4.0: what the supply chains of the future might look like

<abstract>
<title style='display:none'>Abstract</title>
Population ageing is a major challenge affecting the future of science and technology policy and governance in industrialised societies. In this context, a key element is ensuring adequate protection, safety and care for older people when needed. The solution to enable active and healthy ageing is innovative technologies called gerontechnologies, which support older people. However, there is a knowledge gap regarding the systematic analysis and evaluation of gerontechnologies, which requires research in theoretical and empirical aspects. There is a need to focus on developing and supporting gerontechnologies to help older people reach their full potential in different spheres of life. Research should focus on analysing these technologies, their effectiveness and their impact on the quality of life of older people. This paper evaluates, analyses and builds a ranking of several selected technologies: (1) the wheelchair based on artificial intelligence Wheelie7, (2) the humanoid Rudy Robot, and (3) the wristband/watch VitalBand. The research was conducted in Poland. Based on a literature review, the authors identified relevant technologies to improve the quality of life of older people. These technologies were then assessed by people over 40 against various criteria. This age group was chosen because the issues of gerontechnology concern these people now in the context of their parents using the technology and being potential users of gerontechnology in 20–30 years. The study answered the following research questions: (1) What are the criteria for evaluating technologies that enhance the quality of life for older individuals? (2) How were the selected gerontechnologies evaluated? (3) How should the TOPSIS method be applied to build a ranking of gerontechnologies? (4) Which of the selected gerontechnologies was rated the highest by potential users?
</abstract>

Gerontechnology ranking using the TOPSIS methods

<abstract>
<title style='display:none'>Abstract</title>
The commercial performance of a construction company (CC) largely depends on the planned work programme. The annual CC work programme is a set of objects of a specific purpose and structure (a building system). The programme has the following characteristics: first, the number of objects; second, the construction technologies provided for in the projects (fully prefabricated, monolithic, brick, etc.); third, the variation of work scopes among objects; and fourth, the construction technology. These CC work programme features are interrelated, i.e., aligned with each other, forming the technological structure (TS) of the CC work programme. Once these attributes were formalised, four partial indicators were obtained: the first assesses the variation in construction objects’ sizes; the second — their number; the third — the number of applied technologies; and the fourth — the technologies. The importance of these indicators was assessed to combine them into an indicator of the technological structure of the annual CC work programme. Its quantitative assessment has scientific and practical importance, providing an opportunity to analyse its impact on the results of commercial activities, to improve the organisational management structure of the company, etc.
</abstract>

Evaluation of the technological structure of the work programme of construction companies

<abstract>
<title style='display:none'>Abstract</title>
This research aims to propose an evaluation and monitoring method with the Six Sigma performance metrics, the main component quality indicator, and the geometric capacity indicator to control service quality dimensions. The research was quantitative and evaluative. It was developed using primary historical information on the quality criteria of hotel service in twelve periods of 2019. It was possible to demonstrate that the geometric indicator was the most demanding capacity with a value of 0.91163, followed by the multivariate main components’ indicator with a value of 0.9559, establishing as a relevant finding the integrality of the three performance criteria to evaluate a service. Topics of service quality, Six Sigma metrics, multivariate main component and geometric capacity indicators were addressed as a theoretical foundation. The research provides a unique contribution in the form of an innovative and efficient continuous improvement method, which makes services more reliable and accurate. Univariate and multivariate statistics were intensively used to evaluate and improve the dimensions of a service from different perspectives. This method has not been considered from the same approach despite its great usefulness in quality control.
</abstract>

Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator

<abstract>
<title style='display:none'>Abstract</title>
The article aims (1) to evaluate material flows in the manufacturing process reflecting the level of circular manufacturing of European Union countries and (2) to estimate the relationship between the level of circular manufacturing and the volume of e-waste put on the market, illustrating the implementation effect of Industry 5.0 technologies. A systematic country classification was created according to development conditions for environmentally sustainable enterprises and trends in e-waste volumes. Multidimensional data analysis and the linear ordering method were used to achieve the research objectives. The dynamics of changes in the identified variables were analysed using dynamics indexes and the average annual rate of change. Relationships were estimated using Pearson’s linear correlation coefficient. The main research result is the estimated synthetic development measure illustrating the level of circular manufacturing in the context of material flows. Significant differences were observed between the synthetic development measure values representing the level of circular manufacturing in European Union countries. This means countries’ circular manufacturing levels are significantly higher than others. Moreover, the values of correlation coefficients were estimated between the level of circular manufacturing and the volume of e-waste put on the market and between the average annual rate of change of the synthetic development measure and the average annual rate of change of the e-waste volume. The coefficient values do not confirm a statistically significant relationship between the indicated variables. Most countries have average conditions for developing environmentally sustainable businesses, but at the same time, they show negative trends in the volume of e-waste generated.
</abstract>

Circular manufacturing and Industry 5.0. assessing material flows in the manufacturing process in relation to e-waste streams

<abstract>
<title style='display:none'>Abstract</title>
The study aims to determine the implementation degree of Digital Era Governance (DEG) in selected local government units (LGU) of Małopolskie Voivodeship and to show differences in the effectiveness of digitalisation in LGUs depending on the level of local government, i.e., the county and the municipality. The study employs a model of digital maturity intended specifically for public administration. This model assesses six dimensions of digital maturity, namely, digitalisation-focused management, openness to stakeholders’ (partners’) needs, digital competencies of employees, digitalisation of processes, digital technologies, and e-innovativeness. The study results indicate that the examined local government units in the Małopolska region suffer from a low level of digital maturity. In particular, the results show that the implementation of digital technologies and the digital competencies of staff are the most developed dimensions of digitalisation in the examined local government units. In turn, e-innovation and process digitalisation are the least developed areas and require further improvement. Additionally, digital maturity is lower at the municipal than county level. These findings confirm the thesis that New Public Management affects the development of local government and highlights the increasing role played by Digital Era Governance. In contrast to most studies on public administrations, this study focuses on the local government level. It employs the original model of digital maturity in the field of public administration. This study intends to contribute to the concept of Digital Era Governance by focusing on the digitalisation of LGUs.
</abstract>

Evaluating the current state of Digital Era Governance application in local government units in the Małopolska region

<abstract><title style='display:none'>Abstract</title>This paper introduces cloud manufacturing (CMfg) as a new manufacturing paradigm that joins the emerging technologies – such as the Internet of Things, cloud computing, and service-oriented technologies – for solving complex problems in manufacturing applications and performing large-scale collaborative manufacturing. Using scientific publications indexed in Scopus database during the period 2012–2017, the concept and fundamentals of CMfg are presented and discussed given the results of the most recent research. While focusing on the current state of the art, the recent research trends within CMfg concept were also identified. The review involved the methods of bibliometric analysis and network analysis. A prototype of CMfg and the existing related work conducted by various researchers are presented, and the map of co-occurrence is introduced to indicate the most commonly occurring issues related to the “cloud manufacturing” term. The VOSviewer software was used for this purpose. Finally, cloud-based manufacturing areas for further research are identified.</abstract>

Cloud manufacturing: a service-oriented manufacturing paradigm. A review paper

<abstract><title style='display:none'>Abstract</title>The paper introduces Robotic Process Automation (RPA), which is an emerging and cutting-edge conception of business processes automation, based on the notion of software robots or artificial intelligence workers. The paper is conceptual as it discusses the fundamentals behind this idea, synthesises the knowledge of technology, and presents it in a new context. It is based on the author's considerations and the literature review, which contributes to the insight into the basic understanding of RPA technology as well as systematises and clarifies RPA definitions, identifies market trends, formulates a set of predictions for further development of this technology, and highlights directions for future inquiry. Additionally, logical arguments are proposed for considering RPA as a technology that enables and advances digital transformation. Moreover, criteria are indicated for business processes suitable for RPA. Nowadays, the robotisation of business processes a s innovative technology is more often practically implemented than it is investigated by research. Published papers outline real examples of implemented cases of RPA technology in organisations that mainly represent service industries. These case studies allow identifying possible advantages and risks derived from RPA implementation. Recent studies also report benefits of the RPA application in terms of productivity, costs, service quality, and error reduction. Some authors propose the criteria for selecting processes suitable for automation and robotisation. This paper constitutes a foundation for new research aimed at filling knowledge gaps in this area. Responding to the call by van der Aalst, academic discourse on RPA must be initiated.</abstract>

Robotic Process Automation — a driver of digital transformation?

<abstract><title style='display:none'>Abstract</title>This article aims at identification of the main trends in scientific literature characterising urban smart mobility, on the basis of bibliometric analysis of articles published in the ISI Web of Science and Scopus databases. The study period was set from 2000 to 2017. Authors used a basic technique of the bibliometric analysis of the scientific literature characterising urban smart mobility with the support of the VOSviewer software. The analysis included the number of publications, citation analysis, research area analysis and the most frequent keywords. The analysis led to taking notice of current research trends dealing with the urban smart mobility. The core of the paper is a theoretical framework of research trends, which was developed through a review of scientific literature. The result of this paper is a map showing the existing relationships between key terms, research areas characterising publications dealing with the urban smart mobility and intelligent transport system (ITS). “Smart city” is probably the most “in vogue”, debated and analysed concept among researchers and administrative/ governmental representatives from all over the world. This multidimensional concept is mainly based on smart technology structured around few major components: smart mobility, smart environment, smart governance, smart living, and everything that targets the people’s wellbeing. This work focuses on a hot topic – mobility because of its significant impact on the environment by pollution as well as living by requiring intelligent transport systems.</abstract>

Urban smart mobility in the scientific literature — bibliometric analysis

<abstract><title style='display:none'>Abstract</title> The aim of this paper is to examine the role and scope of the influence of leadership on the sustainable development of SMEs. Research methods included the theoretical analysis of scientific literature and a direct survey. The quantitative sample for analysis contained 138 managers, the representatives of companies (SMEs) located in Poland. The data was collected in November and December 2015.The obtained results show that leadership is one of the key aspects that enable sustainability. It is more important than employee approval, beliefs of employees from individual departments and teams, a long-term strategy for the sustainable development of the company, approval by external stakeholders, and substantial financial resources. There is a statistically significant relationship between taking action related to sustainable business in the company and manager’s conviction (awareness) regarding the concept of sustainable business development as well as the influence of the manager on employees and the stimulation of their behaviour, including their development, decent treatment, communication with the manager, and the system of rewards and promotions. Managers undertake some action aimed at developing their employees. They also establish relationships with external stakeholders. The paper presents theoretical reflections on the relationship between the sustainable business development of SMEs and leadership, also verified by the empirical study conducted among managers of private companies. The findings of the study contribute to the understanding of the connections between these constructs. The relationship between the creation of sustainable business development is analysed in depth with reference to SMEs. Entrepreneurs and managers of SMEs can benefit from the study in order to build an organisation capable of achieving effective and sustainable development.</abstract>

Department of Management, Faculty of Applied Sciences, University of Dąbrowa Górnicza,

Department of Production Management, Non-local Faculty in Cieszyn, University of Dabrowa Górnicza,

Sustainable Business Development Through Leadership in SMEs

<abstract><title style='display:none'>Abstract</title> The article presents identification of problems during the implementation of Lean concept in small and medium-sized enterprises in Poland. Although the Lean methodology is recognized all over the world as one of the best and most effective ways to improve the functioning of enterprises, in Polish conditions exist serious problems with its implementation. Development of small and medium-sized enterprises is regarded as one of the measures of economic growth and a sign of healthy competition. The needs of the economy and the limited resources characterizing this enterprise sector imply the need to adjust its capacities to the requirements of the turbulent environment. In the analysis of problems there were used the results of questionnaire surveys conducted among representatives of the companies participating in the largest Lean conference in Central Europe.</abstract>

Identification of problems of implementation of Lean concept in the SME sector

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Engineering Management in Production and Services

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 Engineering Management in Production and Services scientific journal is a quarterly published by the Bialystok University of...