<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The increasing pressure of globalisation on the worldwide market has forced enterprises to shift their focus from product quality to effectiveness of internal business processes. The object of interest of this paper is a modern management approach based on corporate performance evaluation by measuring the performance of internal processes. The paper aims to prove that the use of modern indicators and the measurement of internal processes belong among factors that have a direct positive impact on corporate performance. To reach the aim, empirical primary research was carried out. The paper focused on research results regarding the use of modern indicators for the measurement of business processes in Slovak industrial enterprises from selected branches. The primary quantitative research was conducted using questionnaires. The research aimed to test the hypothesis stating that enterprises using modern indicators to measure process performance have been reaching more positive ROE values, representing a basic indicator of corporate performance. Dependences among the data selected from the empirical research were analysed using statistical methods, namely, the chi-squared test, T-test and the correlation analysis. Based on the statistically processed data, the authors concluded that business processes are a basic source for the evaluation of corporate performance. Higher ROE values can be reached using modern process indicators, especially in mass production enterprises. The paper contributed to the further development of knowledge in performance management, specifically, process-oriented management.</p></abstract>

The increasing pressure of globalisation on the worldwide market has forced enterprises to shift their focus from product quality to effectiveness of internal business processes. The object of interest of this paper is a modern management approach based on corporate performance evaluation by measuring the performance of internal processes. The paper aims to prove that the use of modern indicators and the measurement of internal processes belong among factors that have a direct positive impact on corporate performance. To reach the aim, empirical primary research was carried out. The paper focused on research results regarding the use of modern indicators for the measurement of business processes in Slovak industrial enterprises from selected branches. The primary quantitative research was conducted using questionnaires. The research aimed to test the hypothesis stating that enterprises using modern indicators to measure process performance have been reaching more positive ROE values, representing a basic indicator of corporate performance. Dependences among the data selected from the empirical research were analysed using statistical methods, namely, the chi-squared test, T-test and the correlation analysis. Based on the statistically processed data, the authors concluded that business processes are a basic source for the evaluation of corporate performance. Higher ROE values can be reached using modern process indicators, especially in mass production enterprises. The paper contributed to the further development of knowledge in performance management, specifically, process-oriented management.

Influence of Modern Process Performance Indicators on Corporate Performance — the Empirical Study

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

The increasing pressure of globalisation on the worldwide market has forced enterprises to shift their focus from product quality to effectiveness of internal...

	Process implementation
ROE	High level	Low level
Mean	4.185185185	2.539215686
Variance	18.39902166	12.49843137
Observations	54	51
Pooled Variance	15.53465744
Hypothesized Mean Difference	0
df	103
t Stat	2.138741325
P(T<=t) one-tail	0.017410201
t Critical one-tail	1.659782274
P(T<=t) two-tail	0.034820403
t Critical two-tail	1.98326409

Mean	3.385714286	Kurtosis	-0.26829549
Standard Error	0.391195286	Skewness	0.832625377
Median	3	Range	13
Mode	1	Minimum	-1.5
Standard Deviation	4,008558838	Maximum	11.5
Sample Variance	16.06854396	Sum	355.5

	Main processes	Managerial processes	Support processes
p-value	0.02151	0.01063	0.78615
H₀	Rejected	Rejected	Fail to reject

Influence of Modern Process Performance Indicators on Corporate Performance — the Empirical Study

Pubblicato online: 30 lug 2019

Pagine: 119 - 129

Ricevuto: 20 nov 2018

Accettato: 15 mag 2019

DOI: https://doi.org/10.2478/emj-2019-0015

© 2019 Andrea Sujová, Katarína Marcineková, Ľubica Simanová, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Fig. 1

Fig. 2

Fig. 3

T-test: two-sample assuming equal variances

Descriptive statistics ROE

ROE and regularly measured processes