<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Customers are more and more deciding to use various types of services via Internet. They make very often different types of purchases. E-commerce is becoming more and more popular and developed. Unfortunately, according to customers, online shopping is not free from problems. Customers are afraid that the ordered goods will not be sent to them, will not meet their expectations, or will be destroyed during transport. An important aspect is also the payment method for this type of shopping. Customers often prefer to pay more to use the option of payment on delivery to avoid losing money if the ordered goods do not be delivered to them. The purpose of the paper is to analyze the safety of services offered via Internet. In the research the customers of different e-shops expressed their opinion on problems that may affect the safety of the offered services. Thanks to the research, it was possible to identify risk areas in accordance with the opinion of customers.</p>
</abstract>

Customers are more and more deciding to use various types of services via Internet. They make very often different types of purchases. E-commerce is becoming more and more popular and developed. Unfortunately, according to customers, online shopping is not free from problems. Customers are afraid that the ordered goods will not be sent to them, will not meet their expectations, or will be destroyed during transport. An important aspect is also the payment method for this type of shopping. Customers often prefer to pay more to use the option of payment on delivery to avoid losing money if the ordered goods do not be delivered to them. The purpose of the paper is to analyze the safety of services offered via Internet. In the research the customers of different e-shops expressed their opinion on problems that may affect the safety of the offered services. Thanks to the research, it was possible to identify risk areas in accordance with the opinion of customers.

Safety of Online Shopping According to Customers

System Safety: Human - Technical Facility - Environment

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Safety of Online Shopping According to Customers"}

Customers are more and more deciding to use various types of services via Internet. They make very often different types of purchases. E-commerce is becoming...

Safety of Online Shopping According to Customers

Publié en ligne: 18 avr. 2020

Pages: 73 - 81

Reçu: 26 nov. 2019

Accepté: 15 déc. 2019

DOI: https://doi.org/10.2478/czoto-2020-0010

Mots clés
services, safety, e-commerce, customers' opinions

© 2020 Manuela Ingaldi et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Safety of Online Shopping According to Customers

Publié en ligne: 18 avr. 2020

Pages: 73 - 81

Reçu: 26 nov. 2019

Accepté: 15 déc. 2019

DOI: https://doi.org/10.2478/czoto-2020-0010

Mots clésservices, safety, e-commerce, customers' opinions

© 2020 Manuela Ingaldi et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Mots clés
services, safety, e-commerce, customers' opinions