Quality of Video Games: Introduction to a Complex Issue

BOP Consulting 2010. Mapping the Creative Industries: A Toolkit, Creative and Cultural Economy series ⁄ 2, The British Council, London.Search in Google Scholar

Grönroos, C., 1984. A Service Quality Model and its Marketing Implications, European Journal of Marketing 18 (4).10.1108/EUM0000000004784Open DOISearch in Google Scholar

Gummesson, E., Grönroos, C., 1987. Quality of Services: Lessons from the Products Sector, (in:) Suprenant, C. (ed.), Add Value to Your Service: The Key to Success, American Marketing Association, Chicago.Search in Google Scholar

Howkins J. 2001. The Creative Economy: How People Make Money From Ideas, Penguin, London.Search in Google Scholar

International Organization for Standarization 2015. ISO 9000:2015, retrieved from: https://www.iso.org/obp/ui/#iso:std:iso:9000:ed-4:v1:en [21.04.2019].Search in Google Scholar

Ip, B., Jacobs, G. 2006. Quality function deployment for the games industry: Results from a practical application, Total Quality Management, 17, 835–856.10.1080/14783360600595245Open DOISearch in Google Scholar

ITU-T, 2008. Recommendation E.800: Definitions of terms related to quality of service, Telecommunication Standardization Sector of ITU.Search in Google Scholar

Jacobs, G., Ip, B. 2003. Matching games to gamers with quality function deployment, TQM & Business Excellence, 14, 959–967.10.1080/1478336032000090888Search in Google Scholar

Kao Y.-F., Huang L.-S., Wu C.-H., 2008. Effects of theatrical elements on experiential quality and loyalty intentions for theme parks, Asia Pacific Journal of Tourism Research, 13(2), 163–174.10.1080/10941660802048480Search in Google Scholar

Lagari K. u.R., Crespi N., 2012. Toward Total Quality of Experience: A QoE Model in a Communication Ecosystem, IEEE Communications Magazine 50(4), 58-65.10.1109/MCOM.2012.6178834Open DOISearch in Google Scholar

Murphy-Hill E., Zimmermann T., Nagappan N., 2014. Cowboys, Ankle Sprains, and Keepers of Quality: How Is Video Game Development Different from Software Development?, International Conference on Software Engineering, 1–11. ACM, New York.10.1145/2568225.2568226Search in Google Scholar

Nacke L., 2009. From Playability to a Hierarchical Game Usability Model, Proceedings of the 2009 Conference on Future Play @ GDC Canada, 11-12.10.1145/1639601.1639609Search in Google Scholar

Otto, J. E., & Ritchie, J. R. B., 1996. The service experience in tourism. Tourism Management, 17(3), 165–174.10.1016/0261-5177(96)00003-9Open DOISearch in Google Scholar

Parasuraman A., Zeithaml V.A., Berry L.L., 1985. A Conceptual Model of Service Quality and Its Implications for Future Research, Journal of Marketing 49.10.2307/1251430Search in Google Scholar

Parry G., Newnes L., Huang X,. 2011. Goods, Products and Services (in:) Macintyre M., Parry G., Angelis J. (Eds.), Service Design and Delivery, Springer.10.1007/978-1-4419-8321-3_2Search in Google Scholar

Raczynski B., Curtis B., 2008. Software Data Violate SPC’s Underlying Assumptions, IEEE Software, 25 (3), 49-51.Search in Google Scholar

Ruuska E., 2015. Quality assurance testing in video games. The importance and impact of a misunderstood industry, Bachelor’s Thesis, Tampere University of Applied Sciences.Search in Google Scholar

Schreirer J., 2017. Top Video Game Companies Won't Stop Talking About ‘Games As A Service’, Kotaku.com, 30.05.2017, retrieved from: https://kotaku.com/top-video-game-companies-wont-stop-talking-about-games-1795663927 [22.04.2019].Search in Google Scholar

United Nations, 2004. Creative Industries and Development, TD(XI)/BP/13, United Nations Conference on Trade and Development, Sao Paulo, 13–18 June 2004.Search in Google Scholar

Vargo S.L., Lusch R.F., 2004. Evolving to a new dominant logic for marketing, Journal of Marketing, 68 (1), 1–17.10.1509/jmkg.68.1.1.24036Open DOISearch in Google Scholar

Villapaz L., 2013. 'GTA 5' Costs $265 Million To Develop And Market, Making It The Most Expensive Video Game Ever Produced: Report, International Business Times, 08.09.2013, retrieved from: https://www.ibtimes.com/gta-5-costs-265-million-develop-market-making-it-most-expensive-video-game-ever-produced-report [27.04.2019].Search in Google Scholar

Wijman T., 2018. Mobile Revenues Account for More Than 50% of the Global Games Market as It Reaches $137.9 Billion in 2018, Newzoo.com, 30.04.2018, retrieved from: https://newzoo.com/insights/articles/global-games-market-reaches-137-9-billion-in-2018-mobile-games-take-half/ [29.04.2019].Search in Google Scholar