[Alagidede, P., 2012, The Economy and the Construction Sector in West Africa. In: Construction in West Africa, Accra: EPP Book Services Ltd, pp. 1–32.]Search in Google Scholar
[Anderson E. W., Fornell C., Rust, R.T., 2001, Customer Satisfaction, Productivity and Profitability: Differences Between Goods and Service, Marketing Science 16 (2), pp. 129-145.10.1287/mksc.16.2.129]Open DOISearch in Google Scholar
[Blut, M., Frennea, C.M., Mittal, V., Mothersbaugh, D.L., 2015, How Procedural, Financial and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis, International Journal of Research in Marketing, 32 (2), pp. 226–229.10.1016/j.ijresmar.2015.01.001]Search in Google Scholar
[Chia, F. C., Skitmore, M., Runeson, G. and Bridge, A., 2014, Economic Development and Construction Productivity, Construction Management and Economics, 32(9), pp. 874–887, DOI: 10.1080/01446193.2014.93808610.1080/01446193.2014.938086]Open DOISearch in Google Scholar
[Central Statistical Office of Poland, 2016 [Accessed 2017-02-05]. Internet address: https://stat.gov.pl/]Search in Google Scholar
[Erol, I., 2016, Construction, Real Estate Mortgage Market Development and Economic Growth in Turkey, In: Abdulai, R.T. et al (ed.) Real Estate, Construction and Economic Development in Emerging Market Economies, (Routledge studies in international real estate), 1st ed. London, New York: Routledge. pp. 37–63.]Search in Google Scholar
[Fečikova, I., 2004, An Index Method for Measurement of Customer Satisfaction. The TQM Magazine, Vol. 16, No. 1, pp. 57-66.10.1108/09544780410511498]Search in Google Scholar
[Forsythe P., 2008, Modelling Customer Perceived Service Quality in Housing Construction. Engineering, Construction and Architectural Management, 15 (5), pp. 485-496.10.1108/09699980810902767]Search in Google Scholar
[Guo, L., Xiao, J.J., Tang, C., 2009, Understanding the Psychological Process Underlying Customer Satisfaction and Retention in a Relational Service. Journal of business research., 62 (11), pp. 1152–1159.10.1016/j.jbusres.2008.10.020]Search in Google Scholar
[He, J., Wu, J., 2016, Doing Well by Doing Good? The Case of Housing Construction Quality in China. Regional Science and Urban Economics, 57 (2016), pp. 46–53.10.1016/j.regsciurbeco.2016.01.003]Open DOISearch in Google Scholar
[Kamaruddin, SS., Mohammad, M.F., Mahbub, R., 2016, Barriers and Impact of Mechanisation and Automation in Construction to Achieve Better Quality Products. AMER International Conference on Quality of Life. Procedia - Social and Behavioral Sciences, 222 (2016), pp. 111 – 120.]Search in Google Scholar
[Kärnä S., 2004, Analysing Customer Satisfaction and Quality in Construction – the Case of Public and Private Customers. Nordic Journal of Surveying and Real Estate Research, 2, pp. 67-80.]Search in Google Scholar
[Kärnä, S., Junnonen J.M., Kankainen J., 2004, Customer Satisfaction in Construction, 12 p. [Accessed 2015-04-25]. Internet address: http://www.iglc2004.dk/_root/media/13072_059-karna-junnonenkankainen-final.pdf]Search in Google Scholar
[Kärnä, S., Junnonen J.M., Sorvala V.M., 2009, Classifying and Clustering Construction Projects by Customer Satisfaction. Facilities Journal, 27 (9/10): p.1710.1108/02632770910969621]Search in Google Scholar
[Kärnä, S., Junnonen J.M., SORVALA V.M., 2009a, Modelling Structure of Customer Satisfaction with Construction. Journal of Facilities Management, 7(2), pp. 111-127.10.1108/14725960910952505]Search in Google Scholar
[Kasiri, L.A.., GUAN Cheng, K.T., Sambasivan, M., Sidin, S.Md., 2017, Integration of Standardization and Customization: Impact on Service Quality, Customer Satisfaction, and Loyalty. Journal of Retailing and Consumer Services, 35 (2017), pp. 91–97.]Search in Google Scholar
[Koskela H., 2002, Customer Satisfaction and Loyalty in After Sales Service: A Research Report. Espoo [Accessed 2015-04-23]. Internet address: http://lib.tkk.fi/Diss/2002/isbn9512258994/isbn9512258994.pdf.]Search in Google Scholar
[Kujala S., Kauppinen M., 2001, Bridging the Gap Between User Needs and User Requirement. Proceedings of the Panhellenic Conference with International Participation in Human-Computer Interection. Typorama publications, pp. 45-50.]Search in Google Scholar
[Lai, F., Griffin, M., Babin, B.J., 2009, How Quality, Value, Image, and Satisfaction Create Loyalty at a Chinese Telecom. Journal of business research. Vol. 62, No. 10 (2009), pp. 980–986.]Search in Google Scholar
[Lepkova N., Butkienė E., Bełej M., 2016, Study of Customer Satisfaction with Living Conditions in New Apartment Buildings. Real estate management and valuation: the journal of Polish Real Estate Scientific Society, Warsaw: De Gruyter Open. ISSN 1733-2478. Vol. 24, No. 3 (2016), pp. 52-70.]Search in Google Scholar
[Lepkova N., Žūkaitė-Jefimovienė G., 2012, Study on Customer Satisfaction with Facilities Management Services in Lithuania. Slovak journal of civil engineering. Bratislava: Versita. ISSN 1210-3896. Vol. 20, No. 4 (2012), pp.1-16.]Search in Google Scholar
[Lovrenčic Butkovic, L., Boškovic, D., Katavic, M., 2014, International Marketing Strategies for Croatian Construction Companies. Procedia - Social and Behavioral Sciences. Vol. 119, pp. 503 – 509.10.1016/j.sbspro.2014.03.056]Search in Google Scholar
[LST ISO 9001: 2015, Kokybės vadybos sistemos. Reikalavimai (Quality Management System. Requirements [in Lithuanian]. Vilnius: Lietuvos standartizacijos departamentas, 2015. p. 30]Search in Google Scholar
[Oladapo A., 2006, A Study of Tenant’s Maintenance Awareness, Responsibility and Satisfaction in Housing in Nigeria. International Journal of Strategic Property Management, 10, pp. 217-231.10.3846/1648715X.2006.9637554]Search in Google Scholar
[Panuwatwanicha, K., NGUYEN, T.T. 2017, Influence of Total Quality Management on Performance of Vietnamese Construction Firms. 7th International Conference on Engineering, Project, and Production Management. Procedia Engineering, 182 (2017), pp. 548 – 555.]Search in Google Scholar
[Price, A, Ochieng, E., 2016, Sustainable construction in emerging economies. In: Abdulai, R.T. et al (ed.) Real Estate, Construction and Economic Development in Emerging Market Economies, (Routledge studies in international real estate), 1st ed. London, New York: Routledge, pp. 126–145.]Search in Google Scholar
[Rondeau E.P., Brown, R.K., Lapides P.D., 2006, Facility Management. 573 p.]Search in Google Scholar
[Rust, R.T., Chung, T.S., 2006, Marketing Models of Service and Relationships. Marketing Science, 25 (6), pp. 560–580.10.1287/mksc.1050.0139]Open DOISearch in Google Scholar
[Soetanto R., Proverbs D.G., Holt G.D., 2001, Achieving Quality Construction Projects Based on Harmonious Working Relationships. Clients' and Architects' Perceptions of Contractor Performance. International Journal of Quality & Reliability Management, 18 (5), pp. 528-548.10.1108/02656710110392836]Search in Google Scholar
[Statistics Lithuania, 2016, Statistical Yearbook of Lithuania. Housing. Vilnius. p. 720. [Accessed: 2017-02-01]. Internet address: http://www.osp.stat.gov.lt/services-portlet/pub-edition-file?id=24580]Search in Google Scholar
[Šubic Kovač, M., 2016, A Causal Analysis Between Construction, Real Estate, and Economic Growth: A Case Study of Slovenia, In: Abudulai, R.T. et al (ed.), Real Estate, Construction and Economic Development in Emerging Market Economies, (Routledge studies in international real estate). 1st ed. London, New York: Routledge, pp. 64–87.]Search in Google Scholar
[Sun, Y., Mitra, P., Simone, A., 2013, The Driving Force Behind the Boom and Bust in Construction in Europe, International Monetary Fund, [online], available at: https://www.imf.org/external/pubs/ft/wp/2013/wp13181.pdf10.2139/ssrn.2324176]Search in Google Scholar
[Thijs N., Staes P., 2008, European Primer on Customer Satisfaction Management. European Quality Conference, Paris, 2008, p. 107]Search in Google Scholar
[Vilnius. Wikipedia, the free encyclopedia. 2017, [Accessed: 2017-02-01]. Internet address: https://en.wikipedia.org/wiki/Vilnius]Search in Google Scholar
[Xie, X., Jia, Y., Meng, X., Li, C., 2017, Corporate Social Responsibility, Customer Satisfaction, and Financial Performance: The Moderating Effect of the Institutional Environment in Two Transition Economies. Journal of Cleaner Production, 150 (2017), pp. 26–39.]Search in Google Scholar
[Yoo, S.J., Huang, W.H.D., Kwon, S., 2015, Gender Still Matters: Employees' Acceptance Levels Towards E-Learning in the Workplaces of South Korea. Knowledge Management & E-Learning: An International Journal, Vol. 7, No. 2 (2015), pp. 334–347.]Search in Google Scholar
[Zairi, M., 2000, Managing Customer Dissatisfaction Through Effective Complaints Management Systems. The TQM magazine, Vol. 12, No. 5, pp. 331-335.10.1108/09544780010341932]Search in Google Scholar
[Zeithaml, V.A., Berry, L., Parasuraman, A., 1996. The Behavioural Consequences of Service Quality. Journal of Marketing, 60 (1996), pp. 31–46.10.2307/1251929]Open DOISearch in Google Scholar
[Źróbek S., Trojanek M., Źróbek–Sokolnik A., Trojanek R., 2015, The Influence of Environmental Factors on Property Buyers' Choice of Residential Location in Poland. Journal of International Studies – Vol.7, No 3, pp. 163-173.]Search in Google Scholar
[Źróbek-Różańska A., 2016, Proces decyzyjny na rynku nieruchomości na przykładzie zakupu działki pod budowę własnego domu (The Decision-Making Process on the Real Estate Market on the Example of Buying a Plot for the Construction of Your Own Home, Świat Nieruchomości, No. 1(95)/2016, pp. 11-15.]Search in Google Scholar