Open Access

The role of safety in service quality in the opinion of traditional and digital customers of postal service

   | Apr 13, 2020

Cite

Ahrholdt, D.C., Gudergan, S.P., Ringle, C.M., 2017. Enhancing service loyalty: The roles of delight, satisfaction and service quality, Journal of Travel Research, 56(4), 436–450, DOI: 10.1177/0047287516649058.10.1177/0047287516649058Search in Google Scholar

Czupryński, A., 2016. Bezpieczeństwo w ujęciu teoretycznym, in Czupryński A., Wiśniewski B., Zboina J. (ed.) Bezpieczeństwo. Teoria-badania-praktyka, CNBOP-PIB, 9–24.Search in Google Scholar

Eingenraam, A., Eelen, J., van Lin, A., Verlegh, P., 2018. A consumer-based taxonomy of digital customer engagement practices, Journal of Interactive Marketing, 44, 102–121, DOI: 10.1016/j.intmar.2018.07.002.10.1016/j.intmar.2018.07.002Search in Google Scholar

Ganesh, R., Haslinda, A., 2014. Evaluation and conceptual development of service quality in service marketing and customer satisfaction, International Review of Management and Business Research, 3(2), 1189–1197, DOI: 10.17512/pjms/2017.15.2.17.Search in Google Scholar

Ingaldi, M., 2018. Overview of the main methods of service quality analysis, Production Engineering Archives, 18, 54–59.10.30657/pea.2018.18.10Search in Google Scholar

Ingaldi, M., Ulewicz, R., 2018. Evaluation of quality of the e-commerce service, International Journal of Ambient Computing and Intelligence, 9, 55–66.10.4018/IJACI.2018040105Search in Google Scholar

Kawa, A., 2017. Kształtowanie relacji z klientami w handle zintegrowanym wielokanałowo, Organizacja i Kierowanie, 2/2017, 285–298.Search in Google Scholar

Kowalik, K., Klimecka-Tatar, D., 2018. Analysis and evaluation of service quality, quality improvement- case study, Ulewicz R., Ingaldi M. (ed.) Quality Production Improvement. Production Engineering, Oficyna Wydawnicza SMJiP, 92–102.10.30657/qpi.2018.09.05Search in Google Scholar

Kowalik, K., Klimecka-Tatar, D., 2019. The determinants of quality and satisfaction in the opinion of small medical service enterprises’ customers- the chosen problems, Journal od Education, Health and Sport, 9(1), 78–89.10.12775/PPS.2015.05.01.006Search in Google Scholar

Lipowski, M., Bondos, I., 2016. Omnikanałowość- czy rynek zweryfikuje koncepcję teoretyczną?, Organizacja i Zarządzanie, 1/2016, 71–82.Search in Google Scholar

Piotrowicz, W., Cuthbertson, R., 2014. Introduction to the special issue- Information Technology in retail: Towards omni-channel retailing, International Journal of Electronic Commerce, 18(4), 5–16.10.2753/JEC1086-4415180400Search in Google Scholar

Reichstein, C., Harting, R.C., 2018. Potentials of changing customer needs in a digital world- a conceptual model and recommendations for action in tourism, Procedia Computer Science, 126, 1484–1494, DOI: 10.1016/j.procs.2018.08.120.10.1016/j.procs.2018.08.120Search in Google Scholar

Rosicki, R., 2010. O pojęciu i istocie bezpieczeństwa, Przegląd Politologiczny, 3/2010, 24–32.Search in Google Scholar

Smoląg, K., Kulej-Dudek, E., 2015. Kształtowanie kompetencji cyfrowych przez uczestnictwo w kursach e-learningowych, Ekonomiczne Problemy Usług, 117, 663–642.Search in Google Scholar