<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The paper concentrate on the problems of customers satisfaction from services in incubator centres in USA and Poland. The aim of the paper is to analyse the level of satisfaction of Business Incubation Centre on the example of two incubator centres one from USA (Hazelton CAN-Be in Pennsylvania and second in Gliwice Poland). The analysis was conducted in pre-incubation and incubation stage. The analysis was conducted on example of survey analysis in both incubator centres. On the base of achieved results we assessed the priority of customers in each incubator centre.</p></abstract>

The paper concentrate on the problems of customers satisfaction from services in incubator centres in USA and Poland. The aim of the paper is to analyse the level of satisfaction of Business Incubation Centre on the example of two incubator centres one from USA (Hazelton CAN-Be in Pennsylvania and second in Gliwice Poland). The analysis was conducted in pre-incubation and incubation stage. The analysis was conducted on example of survey analysis in both incubator centres. On the base of achieved results we assessed the priority of customers in each incubator centre.

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators in USA and Poland – pre-incubation and incubation stage

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This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

The paper concentrate on the problems of customers satisfaction from services in incubator centres in USA and Poland. The aim of the paper is to analyse the...

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators in USA and Poland – pre-incubation and incubation stage

Published Online: Nov 16, 2018

Page range: 38 - 42

Received: Sep 10, 2018

Accepted: Sep 20, 2018

DOI: https://doi.org/10.30657/pea.2018.20.08

Keywords
customer satisfaction, incubator centre, innovativeness, incubation stage, per-incubation stage

© 2018 Radosław Wolniak, Michalene Eva Grebski, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators in USA and Poland – pre-incubation and incubation stage

Published Online: Nov 16, 2018

Page range: 38 - 42

Received: Sep 10, 2018

Accepted: Sep 20, 2018

DOI: https://doi.org/10.30657/pea.2018.20.08

Keywordscustomer satisfaction, incubator centre, innovativeness, incubation stage, per-incubation stage

© 2018 Radosław Wolniak, Michalene Eva Grebski, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
customer satisfaction, incubator centre, innovativeness, incubation stage, per-incubation stage