<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml"><p>Satisfaction of workers employed in a Local Government Units (LGU) has the influence on the image of the office as an organisational unit that provides services to the public. There is a relation between the employee and the customer satisfaction. The aim of the article is to present the application of the importance-performance and the SERVQUAL scales in the evaluation of the employee satisfaction. Presented research results are a part of the project carried out in the West Pomeranian province.</p></abstract>

Satisfaction of workers employed in a Local Government Units (LGU) has the influence on the image of the office as an organisational unit that provides services to the public. There is a relation between the employee and the customer satisfaction. The aim of the article is to present the application of the importance-performance and the SERVQUAL scales in the evaluation of the employee satisfaction. Presented research results are a part of the project carried out in the West Pomeranian province.

Examining Employee Satisfaction by Means of the Importance-Performance and the Servqual Scales

Faculty of Economics and Management, University of Szczecin, Mickiewicza 64, 71-101 Szczecin

Folia Oeconomica Stetinensia

Satisfaction of workers employed in a Local Government Units (LGU) has the influence on the image of the office as an organisational unit that provides...

Examining Employee Satisfaction by Means of the Importance-Performance and the Servqual Scales

Published Online: Oct 14, 2010

Page range: 57 - 70

DOI: https://doi.org/10.2478/v10031-009-0021-7

Keywords
local government, job satisfaction, marketing, scales

This content is open access.

Examining Employee Satisfaction by Means of the Importance-Performance and the Servqual Scales

Published Online: Oct 14, 2010

Page range: 57 - 70

DOI: https://doi.org/10.2478/v10031-009-0021-7

Keywordslocal government, job satisfaction, marketing, scales

This content is open access.

Keywords
local government, job satisfaction, marketing, scales