<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.</p></abstract>

Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.

Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries

Studia Universitatis Babes-Bolyai Oeconomica

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge....

Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries

Published Online: May 27, 2019

Page range: 3 - 15

DOI: https://doi.org/10.2478/subboec-2019-0001

Keywords
competences of employees, knowledge-intensive business services, human capital

© 2019 Joanna Samul et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Employees’ Competences in Knowledge-Intensive Business Sector – Comparative Analysis in Two Cee Countries

Published Online: May 27, 2019

Page range: 3 - 15

DOI: https://doi.org/10.2478/subboec-2019-0001

Keywordscompetences of employees, knowledge-intensive business services, human capital

© 2019 Joanna Samul et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
competences of employees, knowledge-intensive business services, human capital