<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Insurer’s reaction in case of a severe event, in Romania, especially in Bucharest is well known that is more than difficult, mainly due to the existing resources that need to be appointed in a short time to a high number of reported cases. The lack of a clear plan to react, at the national level, by all authorities is showing that Romania is not prepared properly to react in case of an earthquake similar with the one in 1977. Romanian authorities in the insurance industry strive to find a fast and smooth process, to inspect the claims in due time, but the reality shows that this plan is not linked to reality, and, as it is currently described as project by PAID will definitively fail to it purpose. Current legislative framework and procedures shows that the process of handling a claim in case of a big volume of files will be more than difficult even could lead to a blockage in the system. The authors’ research follows the importance that claim inspection, identification of risk and claim file opening should have a total different process even a disruptive one via an online solution or special app. The research is starting from a plan of PAID which is mentioning that all resources available in the insurance companies to be combined and managed through a special command force under PAID supervision. The main finding of the research is that the Romanian insurance market need a totally different approach in order to assess the claims and in the same time the fact that currently discussed project, initiated by PAID cannot be applied in the existing environment due to many conflicts even with the EU legislation. A new modern solution to provide to the clients best services in the promised time is required to exist and to be applied in the moment of the event.</p>
</abstract>

Insurer’s reaction in case of a severe event, in Romania, especially in Bucharest is well known that is more than difficult, mainly due to the existing resources that need to be appointed in a short time to a high number of reported cases. The lack of a clear plan to react, at the national level, by all authorities is showing that Romania is not prepared properly to react in case of an earthquake similar with the one in 1977. Romanian authorities in the insurance industry strive to find a fast and smooth process, to inspect the claims in due time, but the reality shows that this plan is not linked to reality, and, as it is currently described as project by PAID will definitively fail to it purpose. Current legislative framework and procedures shows that the process of handling a claim in case of a big volume of files will be more than difficult even could lead to a blockage in the system. The authors’ research follows the importance that claim inspection, identification of risk and claim file opening should have a total different process even a disruptive one via an online solution or special app. The research is starting from a plan of PAID which is mentioning that all resources available in the insurance companies to be combined and managed through a special command force under PAID supervision. The main finding of the research is that the Romanian insurance market need a totally different approach in order to assess the claims and in the same time the fact that currently discussed project, initiated by PAID cannot be applied in the existing environment due to many conflicts even with the EU legislation. A new modern solution to provide to the clients best services in the promised time is required to exist and to be applied in the moment of the event.

Posibility to fast react in order to identify the risk and make first claim assesment in case of a severe earthquake in Bucharest

Proceedings of the International Conference on Business Excellence

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Insurer’s reaction in case of a severe event, in Romania, especially in Bucharest is well known that is more than difficult, mainly due to the existing...

Posibility to fast react in order to identify the risk and make first claim assesment in case of a severe earthquake in Bucharest

Published Online: Jul 27, 2020

Page range: 352 - 361

DOI: https://doi.org/10.2478/picbe-2020-0034

Keywords
Catastrophic claim management, solution for claims assessment, risk, earthquake

© 2020 Madalin Rosu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Posibility to fast react in order to identify the risk and make first claim assesment in case of a severe earthquake in Bucharest

Published Online: Jul 27, 2020

Page range: 352 - 361

DOI: https://doi.org/10.2478/picbe-2020-0034

KeywordsCatastrophic claim management, solution for claims assessment, risk, earthquake

© 2020 Madalin Rosu, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Catastrophic claim management, solution for claims assessment, risk, earthquake