Value creation and the development of knowledge-intensive service activities in Romania’s travel agencies

Anil, I., Tatoglu, E., & Ozkasap, G. (2014). Ownership and market entry mode choices of emerging country multinationals in a transition country: Evidence from Turkish multinationals in Romania. Journal for East European Management Studies, 19(4), 413-452.10.5771/0949-6181-2014-4-413Search in Google Scholar

Ayazlar, R. (2014). Dynamic Packaging Applications In Travel Agencies. Procedia - Social and Behavioral Sciences, 131,326-331.10.1016/j.sbspro.2014.04.125Search in Google Scholar

Bennet, M.M. (1993). Information technology and travel agency: A customer service perspective. Tourism Management, 14(4), 259–266.10.1016/0261-5177(93)90060-XSearch in Google Scholar

Bowman, C. & Ambrosini, V. (2000). Value creation versus value capture: Towards a coherent definition of value in strategy. British Journal of Management, 11(1), 1–15.10.1111/1467-8551.00147Search in Google Scholar

Bratianu, C. & Orzea, I. (2013). Emotional knowledge: The hidden part of the knowledge iceberg. In Janiunaite, B., Pundziene, A. & Petraite, M. (Eds.). Proceedings of the 14^th European Conference on Knowledge Management (pp. 82-90), Kaunas University of Technology, Lithuania, 5-6 September 2013. Reading: Academic Conferences and Publishing International.Search in Google Scholar

Brenchley, D. (2018). Booming Romania Set for Upgrade to Emerging Market, Morningstar, Retrieved from http://www.morningstar.co.uk/uk/news/168155/booming-romania-set-for-upgrade-to-emerging-market.aspx/Search in Google Scholar

Buhalis, D. (2003). E-Tourism: Information Technology for Strategic Tourism Management. Englewood Cliffs, N.J.: Prentice Hall.Search in Google Scholar

Cardoso, J. (2004). Issues of Dynamic Travel Packaging Using Web Process Technology, IADIS Interactional Conference e- Commerce, 357-362.Search in Google Scholar

Consoli, D. & Elche-Hortelano, D. (2010). Variety in the Knowledge base of Business Service sectors, Research Policy, 39 1303–1310.10.1016/j.respol.2010.08.005Search in Google Scholar

Drejer, I. (2004). Identifying innovation in surveys of services: a Schumpeterian perspective. Research Policy, 33, 551–562.10.1016/j.respol.2003.07.004Search in Google Scholar

Eurostat (2018), Concepts and Definitions, Eurostat’s Concepts and Definitions Database, Retrieved from <http://www.popsci.com/popsci37b144110vgn/html>Search in Google Scholar

Hall, C., & Williams, A. (2008). Tourism and innovation. London: Rutledge.10.4324/9780203938430Search in Google Scholar

Grossman G. (1990).Command Economy. In: Eatwell J., Milgate M., Newman P. (eds) Problems of the Planned Economy. The New Palgrave. Palgrave Macmillan, London.Search in Google Scholar

Hertog, P.D. (2001). Knowledge Intensive Business Services as Co-producers of Innovation, International Journal of Innovation Management, 4(4), 491–528.10.1142/S136391960000024XSearch in Google Scholar

Hertog, P.D., Gallouj, F., & Segers, J. (2011). Measuring innovation in a “low-tech” service industry: the case of the Dutch hospitality industry. The Service Industries Journal, 9(July), 1429-1449.10.1080/02642060903576084Search in Google Scholar

Hipp, C., Gallego, J., Rubalcaba, L. (2013). Shaping innovation in European knowledge-intensive business services, Springer-Verlag, Berlin Heidelberg, Berlin.10.1007/s11628-013-0217-7Search in Google Scholar

Jameson, S.M. (2000). Recruitment and Training in Small Firms. Journal of European Industrial Training, 24(1), 43-49.10.1108/03090590010308255Search in Google Scholar

Ma, J., Buhalis, D., Song H. Y. (2003). ICTs and Internet adoption in China’s tourism industry, International Journal of Information Management, 23, 451-67.10.1016/j.ijinfomgt.2003.09.002Search in Google Scholar

Main, H.C. (2002). The Expansion of Technology in Small and Medium Hospitality Enterprises with a Focus on New Technology, Information Technology & Tourism, 4(3/4), 167-174.10.3727/109830501108750967Search in Google Scholar

Martinez-Fernandez, M.C.; C. Soosay; V.V. Krishna; P. Toner; T. turpin; M. Bjorkli and K.N. (2005), Knowledge Intensive Service Activities in Innovation of the Tourism Industry in Australia, AEGIS AustraliaSearch in Google Scholar

Meyer, K.E., Peng, M.W. (2005). Probing theoretically into Central and Eastern Europe: Transactions, resources and institutions, Journal of International Business Studies, 36(6), 600-621.10.1057/palgrave.jibs.8400167Search in Google Scholar

Miles, I. (2003). Knowledge Intensive Services’ Suppliers and Clients. Report to the Ministry of Trade and Industry Finland, Studies and Reports, 15.Search in Google Scholar

Miles, I., 2005. Innovation in services. In: J. Fagerberg, J., D. Mowery, D., R.R. Nelson, R.R. (Eds.), The Oxford Handbook of Innovation. Oxford University Press, Oxford.Search in Google Scholar

Miles, I., Kastrinos, N., Flanagan, K., Bilderbeek, R., den Hertog, B., Huntink, W. & Bouman, M., (1995). Knowledge intensive Business Services: Users, Carriers and Sources of Innovation. European Innovation Monitoring System (EIMS), 15, Luxembourg.Search in Google Scholar

O’Cass, A. and Ngo, L. V. (2010). Examining the Firm’s Value Creation Process: A Managerial Perspective of the Firm’s Value Offering Strategy and Performance. British Journal of Management, 22, 646-671.10.1111/j.1467-8551.2010.00694.xSearch in Google Scholar

O’Cass, A., Sok, P. (2012). Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation. Journal of Business Research, 66, 1074–1084.10.1016/j.jbusres.2012.03.004Search in Google Scholar

OECD (2005), Oslo Manual. Guidelines for collection and interpreting innovation data, Retrieved from http://ec.europa.eu/eurostat/ramon/statmanuals/files/9205111E.pdf.Search in Google Scholar

Poon, A. (1993). Tourism, technology and competitive strategies. Oxford: CAB International.10.1079/9780851989501.0000Search in Google Scholar

Priem, R. L. (2007). A consumer perspective on value creation. Academy of Management Review, 32(1), 219–235.10.5465/amr.2007.23464055Search in Google Scholar

Rose, N. L. (2004) Selling Complex Leisure Travel Online: Focus on Dynamic Packaging Technology, Published by Travel Tech Consulting Inc. and PhoCusWright Inc. (Ed. By Lorraine Sileo and Michael Connizzaro)Search in Google Scholar

Sirmon, D., Hitt, M., & Ireland, D. (2007). Managing firm resources in dynamic environments to create value: Looking inside the black box. Academy of Management Review, 32(1), 273–292.10.5465/amr.2007.23466005Search in Google Scholar

Sørensen, F., Jensen, J.F, (2015) Value creation and knowledge development in tourism experience encounters, Tourism Management, (46) 336-346.10.1016/j.tourman.2014.07.009Search in Google Scholar

Strambach, S., (2008), Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics, Services Technology and Management, 10, Nos. 2/3/4, 152-174Search in Google Scholar

Tether, B.S., 2003. The sources and aims of innovation in services: variety between and within sectors. Economics of Innovation and New Technologies, 12, 481–505.10.1080/1043859022000029221Search in Google Scholar

Toivonen, M., & Tuominen, T. (2009). Emergence of innovations in services. The Service Industries Journal, 29(7), 887-902.10.1080/02642060902749492Search in Google Scholar

Ulaga, W., & Eggert, A. (2006). Value-based differentiation in business relationships: Gaining and sustaining key supplier status. Journal of Marketing, 70(1), 119–136.10.1509/jmkg.70.1.119.qxdSearch in Google Scholar