Crisis Management Practices in Tourism SMEs During the Covid-19 Pandemic

Alonso-Almeida, M. del M., & Bremser, K. (2013). Strategic responses of the Spanish hospitality sector to the financial crisis. International Journal of Hospitality Management, 32, 141–148. https://doi.org/10.1016/j.ijhm.2012.05.00410.1016/j.ijhm.2012.05.004Search in Google Scholar

Alonso-Almeida, M. del M., Bremser, K., & Llach, J. (2015). Proactive and reactive strategies deployed by restaurants in times of crisis: Effects on capabilities, organization and competitive advantage. International Journal of Contemporary Hospitality Management, 27(7), 1641–1661. htttp://doi.org/10.1108/IJCHM-03-2014-011710.1108/IJCHM-03-2014-0117Search in Google Scholar

Arora, R. (2012). A mixed method approach to understanding the role of emotions and sensual delight in dining experience. Journal of Consumer Marketing, 29(5), 333–343. https://doi.org/10.1108/0736376121124745110.1108/07363761211247451Search in Google Scholar

Azabagaoglu, M. O., & Oraman, Y. (2011). Analysis of Customer Expectations after the Recession: Case of Food Sector. Procedia - Social and Behavioral Sciences, 24, 229–236. https://doi.org/10.1016/j.sbspro.2011.09.00810.1016/j.sbspro.2011.09.008Search in Google Scholar

Bartik, A. W., Bertrand, M., Cullen, Z. B., Glaeser, E. L., Luca, M., & Stanton, C. T. (2020). How Are Small Businesses Adjusting to COVID-19? Early Evidence from a Survey. Harvard Business School, 1–41. https://doi.org/10.3386/w2698910.3386/w26989Search in Google Scholar

Beirman, D. (2011). The Integration of Emergency Management and Tourism. Australian Journal of Emergency Management, 26(3), 30.Search in Google Scholar

Blažević, Z., & Drvenkar, N. (2011). The last minute arrangement as a price strategy of the Croatian tourism at the time of recession. CROMAR Kongres, 1–16.Search in Google Scholar

Campiranon, K., & Scott, N. (2014). Critical Success Factors for Crisis Recovery Management: A Case Study of Phuket Hotels. Journal of Travel & Tourism Marketing, 31(3), 313–326. https://doi.org/10.1080/10548408.2013.87741410.1080/10548408.2013.877414Search in Google Scholar

Campo, S., M. Díaz, A., & J. Yagüe, M. (2014). Hotel innovation and performance in times of crisis. International Journal of Contemporary Hospitality Management, 26(8), 1292–1311. https://doi.org/10.1108/IJCHM-08-2013-037310.1108/IJCHM-08-2013-0373Search in Google Scholar

Carruthers, P. (2020). How Coronavirus can kill small businesses: COVID-19. Personal Finance, 2020(471), 8–10.Search in Google Scholar

Casalino, N., Żuchowski, I., Labrinos, N., Munoz Nieto, Á. L., & Martín-Jiménez, J. A. (2019). Digital Strategies and Organizational Performances of SMEs in the Age of Coronavirus: Balancing Digital Transformation with An Effective Business Resilience. Law and Economics Yearly Review, 8(2), 347–380. http://doi.org/10.2139/ssrn.356342610.2139/ssrn.3563426Search in Google Scholar

Caudillo-Fuentes, L. A., & Li, Y. (2010). Revenue management during times of recession. Journal of Revenue and Pricing Management, 9(1), 185–188. https://doi.org/10.1057/rpm.2009.3210.1057/rpm.2009.32Search in Google Scholar

European Commission. (2020). Temporary Framework for State aid measures to support the economy in the current COVID-19 outbreak (p. 12). European Commission.Search in Google Scholar

Eurostat. (2020). Tourism statistics. https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Tourism_statisticsSearch in Google Scholar

Fernandes, N. (2020). Economic Effects of Coronavirus Outbreak (COVID-19) on the World Economy (SSRN Scholarly Paper ID 3557504). Social Science Research Network. https://doi.org/10.2139/ssrn.355750410.2139/ssrn.3557504Search in Google Scholar

Hampson, D. P., & McGoldrick, P. J. (2017). Antecedents of consumer price consciousness in a turbulent economy. International Journal of Consumer Studies, 41(4), 404–414. https://doi.org/10.1111/ijcs.1234410.1111/ijcs.12344Search in Google Scholar

Hayes, D., & Patton, M. (2001). Proactive Crisis-management Strategies and the Archaeological Heritage. International Journal of Heritage Studies, 7(1), 37–58. https://doi.org/10.1080/1352725011810310.1080/13527250118103Search in Google Scholar

Haywood, K. M. (2020). A post-COVID future: Tourism community re-imagined and enabled. Tourism Geographies, 1–11. https://doi.org/10.1080/14616688.2020.176212010.1080/14616688.2020.1762120Search in Google Scholar

Iordache, C. (2013). Management strategies of the financial-economical crisis in the hotel’s domain. Theoretical and Applied Economics, 20(9), 115–126.Search in Google Scholar

Jiang, Y., Ritchie, B. W., & Benckendorff, P. (2019). Bibliometric visualisation: An application in tourism crisis and disaster management research. Current Issues in Tourism, 22(16), 1925–1957. https://doi.org/10.1080/13683500.2017.140857410.1080/13683500.2017.1408574Search in Google Scholar

Kalyankar, M. M. D. (2020). Impact of Covid-19 Pandemic on the Tourism Sector. Purakala, 31(8), 611–617. Retrieved from https://dergipark.org.tr/en/pub/ayd/issue/56831/772209Search in Google Scholar

Kapiki, S. (2011). The Impact of Economic Crisis on Tourism and Hospitality: Results from a Study in Greece. Central European Review of Economics and Finance, 2(1), 19–30.Search in Google Scholar

Kimes, S. (2009). Hotel Revenue Management in an Economic Downturn: Results from an International Study. Center for Hospitality Research Publications, 9(12), 6–17. https://hdl.handle.net/1813/71068Search in Google Scholar

Kossyva, D., Sarri, K., & Georgolpoulos, N. (2015). Co-opetition: A business strategy for SMEs in times of economic crisis. South-Eastern Europe Journal of Economics, 12(1), 89–106.Search in Google Scholar

Kukanja, M., Gomezelj Omerzel, D., & Kodrič, B. (2017). Ensuring restaurant quality and guests’ loyalty: An integrative model based on marketing (7P) approach. Total Quality Management & Business Excellence, 28(13–14), 1509–1525. https://doi.org/10.1080/14783363.2016.115017210.1080/14783363.2016.1150172Search in Google Scholar

Kukanja, M., & Planinc, T. (2013). Operational crisis management techniques in the catering industry in times of recession: The case of the municipality of Piran. Naše Gospodarstvo, 59(1–2), 75–85. https://doi.org/10.7549/ourecon.2013.1-2.0810.7549/ourecon.2013.1-2.08Search in Google Scholar

Lu, Y., Wu, J., Peng, J., & Lu, L. (2020). The perceived impact of the Covid-19 epidemic: Evidence from a sample of 4807 SMEs in Sichuan Province, China. Environmental Hazards, 1–18. https://doi.org/10.1080/17477891.2020.176390210.1080/17477891.2020.1763902Search in Google Scholar

McCool, B. N. (2012). The need to be prepared: Disaster management in the hospitality industry. J Bus Hotel Manage 1, 2, 2. https://doi.org/10.4172/2324-9129.100010110.4172/2324-9129.1000101Search in Google Scholar

Miles, L., & Shipway, R. (2020). Exploring the COVID-19 pandemic as a catalyst for stimulating future research agendas for managing crises and disasters at international sport events. Event Management, 24(4), 537–552. https://doi.org/10.3727/152599519X1550625985668810.3727/152599519X15506259856688Search in Google Scholar

Mohammad, A. A. (2016). Managing Demand Downturn for Hotel Rooms: Evidence from Cairo Hotels Abuelkassem AA Mohammad, Eleri Jones b, Abdelbary A. Dawood d, Hanaa AS Fayed e. Minia Journal of Tourism and Hospitality Research, 1(1), 101–126.Search in Google Scholar

Ozili, P. K., & Arun, T. (2020, March 27). Spillover of COVID-19: Impact on the Global Economy. https://doi.org/10.2139/ssrn.356257010.2139/ssrn.3562570Search in Google Scholar

Pearson, C. M., & Clair, J. A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 59–76.10.2307/259099Search in Google Scholar

Radwan, H. R. I. (2017). Managing Hotels during Economic Challenges: A Case Study on Hotels in Sharm El-Sheikh and Hurghada, Egypt. Journal of Tourism and Hospitality Management, 5(2), 84–100. https://doi.org/10.15640/jthm.v5n2a910.15640/jthm.v5n2a9Search in Google Scholar

Republic of Slovenia Statistical office. (2019). Enterprises by activities. https://pxweb.stat.si/SiStatDb/pxweb/sl/20_Ekonomsko/20_Ekonomsko__14_poslovni_subjekti__01_14188Search in Google Scholar

podjetja/1418801S.px/table/tableViewLayout2/Search in Google Scholar

Sachs, M. (2020, April 7). Macro-fiscal considerations in response to the COVID-19 crisis. https://covid19economicideas.org/2020/04/07/macro-fiscal-considerations-in-response-to-the-covid-19-crisis/Search in Google Scholar

Seraphin, H. (2019). Natural disaster and destination management: The case of the Caribbean and hurricane Irma. Current Issues in Tourism, 22(1), 21–28. https://doi.org/10.1080/13683500.2017.142248310.1080/13683500.2017.1422483Search in Google Scholar

Simón-Moya, V., Revuelto-Taboada, L., & Ribeiro-Soriano, D. (2016). Influence of economic crisis on new SME survival: Reality or fiction? Entrepreneurship & Regional Development, 28(1–2), 157–176. https://doi.org/10.1080/08985626.2015.111856010.1080/08985626.2015.1118560Search in Google Scholar

Smallbone, D., Deakins, D., Battisti, M., & Kitching, J. (2012). Small business responses to a major economic downturn: Empirical perspectives from New Zealand and the United Kingdom. International Small Business Journal: Researching Entrepreneurship, 30(7), 754–777. https://doi.org/10.1177/026624261244807710.1177/0266242612448077Search in Google Scholar

Smolčić Jurdana, D., & Maškarin, H. (2010). The Impact of Recession on Tourism and Hotel Industry in Primorsko-Goranska County. An Enterprise Odyssey: From Crisis to Prosperity - Challenges for Government and Business, 1698–1709.Search in Google Scholar

Statistical office of the Republic of Slovenia. (2020). Tourist arrivals and overnight stays, Slovenia, May 2020. https://www.stat.si/StatWeb/en/News/Index/8934Search in Google Scholar

STO. (2020). Ekonomski pomen turizma. https://www.slovenia.info/sl/poslovne-strani/raziskave-in-analize/ekonomski-pomen-turizmaSearch in Google Scholar

Sumner, A., Hoy, C., & Ortiz-Juarez, E. (2020). Estimates of the Impact of COVID-19 on Global Poverty. Unu Wider, 1–14.10.35188/UNU-WIDER/2020/800-9Search in Google Scholar

Thams, A., Zech, N., Rempel, D., & Ayia-Koi, A. (2020). An initial assessment of economic impacts and operational challenges for the tourism & hospitality industry due to COVID-19 (Working Paper No. 2/2020; pp. 1–16). IUBH Discussion Papers - Tourismus & Hospitality. https://www.econstor.eu/handle/10419/216762Search in Google Scholar

Turnšek, M., Brumen, B., Rangus, M., Gorenak, M., Mekinc, J., & Štuhec, T. L. (2020). Perceived threat of COVID-19 and future travel avoidance: Results from an early convenient sample in Slovenia. Academica Turistica-Tourism and Innovation Journal, 13(1). http://doi.org/10.26493/2335-4194.13.3-1910.26493/2335-4194.13.3-19Search in Google Scholar

Ulak, N. (2020). A Preliminary Study of Novel Corona-virus Disease (COVID-19) Outbreak: A Pandemic Leading Crisis in Tourism Industry of Nepal. Journal of Tourism and Hospitaly Education, 10, 108–131. https://doi.org/10.3126/jthe.v10i0.2876310.3126/jthe.v10i0.28763Search in Google Scholar

Urad Vlade Republike Slovenije za komuniciranje. (2020). Koronavirus (SARS-CoV-2) | GOV.SI. https://www.gov.si/teme/koronavirus-sars-cov-2/Search in Google Scholar

Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017). Organizational response to adversity: Fusing crisis management and resilience research streams. Academy of Management Annals, 11(2), 733–769. https://doi.org/10.5465/annals.2015.013410.5465/annals.2015.0134Search in Google Scholar

World Bank. (2020). World Bank SME Finance. https://www.worldbank.org/en/topic/smefinanceSearch in Google Scholar

World Health Organization. (2020). Global research on coronavirus disease (COVID-19). https://www.who.int/emergencies/diseases/novel-coronavirus-2019/global-research-on-novel-coronavirus-2019-ncovSearch in Google Scholar

World Tourism Organization (Ed.). (2020). UNWTO Briefing Note – Tourism and COVID-19, How are countries supporting tourism recovery? World Tourism Organization (UNWTO). https://doi.org/10.18111/978928442189310.18111/9789284421893Search in Google Scholar

Wttc. (2019). Travel&Tourism economic impact 2019 World. Wttc.Search in Google Scholar