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Organizacija
Volume 53 (2020): Issue 1 (February 2020)
Open Access
Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis
João P. Serrano
João P. Serrano
and
Rúben F. Pereira
Rúben F. Pereira
| Mar 17, 2020
Organizacija
Volume 53 (2020): Issue 1 (February 2020)
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Published Online:
Mar 17, 2020
Page range:
3 - 19
Received:
Oct 29, 2019
Accepted:
Feb 08, 2020
DOI:
https://doi.org/10.2478/orga-2020-0001
Keywords
Configuration Management Process
,
Maturity Models
,
IT Services Providers
,
Systematic Literature Review
© 2020 João P. Serrano et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
João P. Serrano
Instituto Universitário de Lisboa (ISCTE-IUL),
Lisbon, Portugal
Rúben F. Pereira
Instituto Universitário de Lisboa (ISCTE-IUL),
Lisbon, Portugal