<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>To remain competitive in a connected world, offline retailers have responded with integrating digital in-store technologies into their physical servicescapes. Often, the introduction of multichannel connecting services like click &amp; collect or order from or return to store are first steps.</p>
<p>Shopper-facing advanced technologies can be key to creating a different physical shopping experience for consumers and delivering benefits to retailers such as improved traffic, conversion and baskets or streamlined operational cost. In general, consumers consider retailing technologies as useful. However, shoppers assess the fairness of the exchange about procedures, outcome and treatment and the value of the technology they receive compared to what the retailer gets. Also, satisfaction, trust and privacy concerns are relevant for customers. Retail managers need to ensure the functionality and safety of their application and take consumer concerns seriously. Also, they need to address privacy concerns and build trust, if they want proximity marketing to deliver on its promise of increasing basket size or attracting new shoppers.</p>
</abstract>

To remain competitive in a connected world, offline retailers have responded with integrating digital in-store technologies into their physical servicescapes. Often, the introduction of multichannel connecting services like click & collect or order from or return to store are first steps.
Shopper-facing advanced technologies can be key to creating a different physical shopping experience for consumers and delivering benefits to retailers such as improved traffic, conversion and baskets or streamlined operational cost. In general, consumers consider retailing technologies as useful. However, shoppers assess the fairness of the exchange about procedures, outcome and treatment and the value of the technology they receive compared to what the retailer gets. Also, satisfaction, trust and privacy concerns are relevant for customers. Retail managers need to ensure the functionality and safety of their application and take consumer concerns seriously. Also, they need to address privacy concerns and build trust, if they want proximity marketing to deliver on its promise of increasing basket size or attracting new shoppers.

E-Commerce in a Physical Store: Which Retailing Technologies Add Real Value?

NIM Marketing Intelligence Review

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

{"article-title":"E-Commerce in a Physical Store: Which Retailing Technologies Add Real Value?"}

To remain competitive in a connected world, offline retailers have responded with integrating digital in-store technologies into their physical servicescapes....

E-Commerce in a Physical Store: Which Retailing Technologies Add Real Value?

Published Online: Apr 24, 2019

Page range: 42 - 47

DOI: https://doi.org/10.2478/nimmir-2019-0007

Keywords
Instore E-commerce, Retail Technology, Marketing Automation, Process Automation, Customer Response

© 2019 Peter Linzbach et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

E-Commerce in a Physical Store: Which Retailing Technologies Add Real Value?

Published Online: Apr 24, 2019

Page range: 42 - 47

DOI: https://doi.org/10.2478/nimmir-2019-0007

KeywordsInstore E-commerce, Retail Technology, Marketing Automation, Process Automation, Customer Response

© 2019 Peter Linzbach et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.

Keywords
Instore E-commerce, Retail Technology, Marketing Automation, Process Automation, Customer Response