Open Access

Analysis of the Fluctuation of the Number of ISO 9001:2015 Certificates in the Republic of Croatia and Assessment of Satisfaction of Business Organisations Leadership with the Certificate


Cite

Abu-Kharmeh, S. S. (2012). Evaluating the quality of health care services in the Hashemite Kingdom of Jordan. International Journal of Business and Management, 7(4), 195-205. https://doi.org/10.5539/ijbm.v7n4p19510.5539/ijbm.v7n4p195Search in Google Scholar

Benner, M. J., & Veloso, F. M. (2008). ISO 9000 practices and financial performance: A technology coherence perspective. Journal of Operations Management, 26(5), 611-629. https://doi.org/10.1016/j.jom.2007.10.00510.1016/j.jom.2007.10.005Search in Google Scholar

Bogataj, V., & Žurga, G. (2018). Consistency of Quality Management in Slovenian Organizations. Business Systems Research, 9(1) 78-92. https://doi.org/10.2478/bsrj-2018-000710.2478/bsrj-2018-0007Search in Google Scholar

Cronin Jr, J. J., & Taylor, S.A. (1992). Measuring service quality: A reexamination and extensions. Journal of Marketing, 56(3), 55-68. https://doi.org/10.1177/00222429920560030410.1177/002224299205600304Search in Google Scholar

Crosby, P. D. (1989). Kvaliteta je besplatna. Zagreb: Privredni vjesnik.Search in Google Scholar

Črnjar, K., & Vrtodušić H., A. (2013). Znanje i kvaliteta – uvjet konkurentnosti hoteljerstva Hrvatske. Poslovna izvrsnost/Business Excellence, 7(2), 65-81.Search in Google Scholar

Ćuzović, S., & Ćuzović, Đ. (2012). Sustav upravljanja kvalitetom u trgovini - internacionalizacija marketinškog odnosa s potrošačima. Poslovna izvrsnost/Business Excellence, 6(1), 85-95.Search in Google Scholar

Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (1998). Fundamentals of Total Quality Management. Chapman & Hall.10.1007/978-1-4899-7110-4Search in Google Scholar

Dumičić, K. (2004). Istraživanje implementiranosti sustava kvalitete u hrvatskim poduzećima. Zbornik Ekonomskog Fakulteta u Zagrebu, Sveučilište u Zagrebu, Ekonomski Fakultet - Zagreb, 2(1), 101-122.Search in Google Scholar

Dumičić, K. (2011c). Grafičko prikazivanje podataka. In Dumičić, K. and Bahovec, V. (Eds.), Poslovna Statistika, 53-92. Zagreb: Element.Search in Google Scholar

Dumičić, K., Knego, N., & Melvan, P. (2006). Europska perspektiva razvoja kvalitete u Hrvatskoj. In Drljača, M. (Eds.), Zbornik radova 7. hrvatske konferencije o kvaliteti: Kvaliteta i održivi razvoj, 12. Baška.Search in Google Scholar

Dumičić, S., Kunović, V., & Dumičić, K. (2005). Implementation of ISO 9001: 2000 system to market research agencies. South-east European Marketing Research Conference, 50-64. Belgrade.Search in Google Scholar

Dumičić, S., Lazibat, T., Matić, B. (2005). Quality system implementation and,arket structure: sample survey of Croatian companies. Ekonomski pregled, 59(9), 615-633.Search in Google Scholar

Dumičić, K., & Palić, I. (2011). Brojčane mjere opisne statistike. In Dumičić, K. and Bahovec,V. (Eds.), Poslovna statistika, 97-167. Zagreb: Element.Search in Google Scholar

International Organization for Standardization (ISO). Retrieved from https://isotc.iso.org/livelink/livelink?func=ll&objId=18808772&objAction=browse&viewType=1Search in Google Scholar

Juran, J. M., & Gryna, F.M. (1999). Planiranje i Analiza Kvalitete. Zagreb: Mate.Search in Google Scholar

Lazibat, T. (2001). Poznavanje Robe u Trgovini. Zagreb: Mikrorad.Search in Google Scholar

Lazibat, T., Sutić, I., & Baković, T. (2013). Mjerenje kvalitete visokoobrazovne usluge iz perspektive studenata. In Drljača, M. (Eds.) Zbornik radova 14. Međunarodnog simpozija o kvaliteti: Kvalitetom protiv recesije: 20(2), 373-392. Rovinj.Search in Google Scholar

March, J. G. (1991). Exploration and exploitation in organizational learning. Organizational Science, 2(1), str. 71-87. https://doi.org/10.1287/orsc.2.1.7110.1287/orsc.2.1.71Search in Google Scholar

Škafar, B. (2019). (In)effectiveness of quality management systems and models of excellence in practice. Management, 24(1), 71-84. https://doi.org/10.30924/mjcmi.24.1.510.30924/mjcmi.24.1.5Search in Google Scholar

Zambelli, S., & Rajić, D. (2014). Analiza sustava kvalitete u certificiranim i necertificiranim hrvatskim vanjskotrgovinskim poduzećima. Poslovna Izvrsnost/ Business Excellence, 8(1), 83-100.Search in Google Scholar

Zelenika, R. (2001). Prometni sustavi. Rijeka: Ekonomski fakultet u Rijeci.Search in Google Scholar

Žugaj, M., Dumičić, & K., Dušak, V. (1999). Temelji znanstvenoistraživačkog rada; Metodologija i metodika. Varaždin: Fakultet organizacije i informatike.Search in Google Scholar

Žugaj, M., Dumičić, & K., Dušak, V. (2006). Temelji znanstvenoistraživačkog rada; Metodologija i metodika. Varaždin: Fakultet organizacije i informatike.Search in Google Scholar

Žabica, S., Lazibat, T., & Dužević, I. (2014). Implementacija sustava upravljanja kvalitetom na različitim razinama zdravstvene djelatnosti. Poslovna Izvrsnost/Business Excellence, 8(1), 9-23.Search in Google Scholar