<abstract xmlns="http://www.w3.org/1999/xhtml"><p> Organisations constantly look for new, innovative solutions and methods which could be used to improve their efficiency and increase the quality of their products. Identifying the causes for returns is an important issue for modern companies, as returns are the cause for the increase in production costs and, most importantly, the loss of credibility in the eyes of the client. Therefore, for the company to be able to sustain or strengthen its position on the market, it has to follow the rules of quality management. Especially important is the rule of constant improvement. This rule is primarily connected with preventing errors and defects from occurring at all the stages of the production process. To achieve that, one must, among other things, use quality management tools. The article presents an analysis of causes for returns of a vibrating screen produced by a company which manufactures machinery and equipment for the extractive industry, using quality management tools such as the Ishikawa diagram and Pareto analysis. The analysis allowed for the identification of the causes of client returns which could not be previously identified, and proposing solutions for them.</p></abstract>

Organisations constantly look for new, innovative solutions and methods which could be used to improve their efficiency and increase the quality of their products. Identifying the causes for returns is an important issue for modern companies, as returns are the cause for the increase in production costs and, most importantly, the loss of credibility in the eyes of the client. Therefore, for the company to be able to sustain or strengthen its position on the market, it has to follow the rules of quality management. Especially important is the rule of constant improvement. This rule is primarily connected with preventing errors and defects from occurring at all the stages of the production process. To achieve that, one must, among other things, use quality management tools. The article presents an analysis of causes for returns of a vibrating screen produced by a company which manufactures machinery and equipment for the extractive industry, using quality management tools such as the Ishikawa diagram and Pareto analysis. The analysis allowed for the identification of the causes of client returns which could not be previously identified, and proposing solutions for them.

Innovative Use of Quality Management Methods for Product Improvement

Management Systems in Production Engineering

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"Innovative Use of Quality Management Methods for Product Improvement"}

Organisations constantly look for new, innovative solutions and methods which could be used to improve their efficiency and increase the quality of their...

Innovative Use of Quality Management Methods for Product Improvement

Published Online: Mar 15, 2018

Page range: 264 - 267

Received: Jun 01, 2016

Accepted: Aug 01, 2016

DOI: https://doi.org/10.2478/mspe-08-04-2016

Keywords
innovation, improvement, quality management, quality management tools, product

© 2018

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Innovative Use of Quality Management Methods for Product Improvement

Published Online: Mar 15, 2018

Page range: 264 - 267

Received: Jun 01, 2016

Accepted: Aug 01, 2016

DOI: https://doi.org/10.2478/mspe-08-04-2016

Keywordsinnovation, improvement, quality management, quality management tools, product

© 2018

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
innovation, improvement, quality management, quality management tools, product