<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.</p></abstract>

Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.

Evaluation of Key Performance Indicators of Logistics Firms

Logistics, Supply Chain, Sustainability and Global Challenges

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"Evaluation of Key Performance Indicators of Logistics Firms"}

Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the...

Evaluation of Key Performance Indicators of Logistics Firms

Published Online: Feb 20, 2020

Page range: 24 - 32

Received: Feb 20, 2019

DOI: https://doi.org/10.2478/jlst-2020-0002

Keywords
Analytic Hierarchy Process (AHP), Key performance indicators (KPI), SMART Goal Setting, Total Quality Management

© 2020 Nazlıcan Gözaçan et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Evaluation of Key Performance Indicators of Logistics Firms

Published Online: Feb 20, 2020

Page range: 24 - 32

Received: Feb 20, 2019

DOI: https://doi.org/10.2478/jlst-2020-0002

KeywordsAnalytic Hierarchy Process (AHP), Key performance indicators (KPI), SMART Goal Setting, Total Quality Management

© 2020 Nazlıcan Gözaçan et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
Analytic Hierarchy Process (AHP), Key performance indicators (KPI), SMART Goal Setting, Total Quality Management