<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Employees who have a high level of engagement can be a solution to performance problems, because they feel tied to the organization and work enthusiastically. The study aims to determine the condition of engagement and analyse the factors that can affect the level of engagement of employees of bank front lines in the city of Bandung. The method used in this research is descriptive method by applying exploratory factor analysis to 42 factors that influence employee engagement. The results of the study found that the 42 factors were quite influential in increasing the engagement of Bank front liner employees in the city of Bandung. And 5 new factors are formed which consist of: Individual Factors Facility Factors; Motivation Factors; and Career Factors.</p></abstract>

Employees who have a high level of engagement can be a solution to performance problems, because they feel tied to the organization and work enthusiastically. The study aims to determine the condition of engagement and analyse the factors that can affect the level of engagement of employees of bank front lines in the city of Bandung. The method used in this research is descriptive method by applying exploratory factor analysis to 42 factors that influence employee engagement. The results of the study found that the 42 factors were quite influential in increasing the engagement of Bank front liner employees in the city of Bandung. And 5 new factors are formed which consist of: Individual Factors Facility Factors; Motivation Factors; and Career Factors.

Analysis of Factors Affecting Frontliner Employee Engagement in Bandung City

HOLISTICA – Journal of Business and Public Administration

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Analysis of Factors Affecting Frontliner Employee Engagement in Bandung City"}

Employees who have a high level of engagement can be a solution to performance problems, because they feel tied to the organization and work enthusiastically....

Analysis of Factors Affecting Frontliner Employee Engagement in Bandung City

Published Online: Dec 12, 2020

Page range: 88 - 101

Received: May 01, 2020

Accepted: Nov 01, 2020

DOI: https://doi.org/10.2478/hjbpa-2020-0033

Keywords
Employee, Engagement, Factors, Bank

© 2020 Deddy Rusyandi, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Analysis of Factors Affecting Frontliner Employee Engagement in Bandung City

Published Online: Dec 12, 2020

Page range: 88 - 101

Received: May 01, 2020

Accepted: Nov 01, 2020

DOI: https://doi.org/10.2478/hjbpa-2020-0033

KeywordsEmployee, Engagement, Factors, Bank

© 2020 Deddy Rusyandi, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Employee, Engagement, Factors, Bank