Analysis of Effects of Service Quality and Loyalty on Interest Rates of Basketball Athletes in Sahabat Basketball Club Yogyakarta

Ardian, R., Suharjana, S., & Burhaein, E. (2019). Effect of progressive and repetitive part methods against the accuracy of kicking in football extracurricular students. ScienceRise, 1(7), 40–44. https://doi.org/10.15587/2313-8416.2019.17431810.15587/2313-8416.2019.174318Search in Google Scholar

Avourdiadou, S., & Theodorakis, N. D. (2014). The development of loyalty among novice and experienced customers of sport and fitness centres. Sport Management Review, 17(4), 419–431. https://doi.org/10.1016/j.smr.2014.02.00110.1016/j.smr.2014.02.001Search in Google Scholar

Burhaein, E. (2017a). Aktivitas Fisik Olahraga untuk Pertumbuhan dan Perkembangan Siswa SD. Indonesian Journal of Primary Education, 1(1), 51–58. https://doi.org/10.17509/ijpe.v1i1.749710.17509/ijpe.v1i1.7497Search in Google Scholar

Burhaein, E. (2017b). Aktivitas Permainan Tradisional Berbasis Neurosainslearning Sebagai Pendidikan Karakter Bagi Anak Tunalaras. Jurnal SPORTIF : Jurnal Penelitian Pembelajaran, 3(1), 55. https://doi.org/10.29407/js_unpgri.v3i1.58010.29407/js_unpgri.v3i1.580Search in Google Scholar

Creswell, J., W. (2009). Mapping the Field of Mixed Methods Research. Journal of Mixed Methods Research, 3(2), 95–108. https://doi.org/10.1086/33991310.1086/339913Search in Google Scholar

Crosby, L. A., Evans, K. R., Cowles, D., Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54(3), 68–81. Retrieved from http://www.jstor.org/stable/125181710.1177/002224299005400306Search in Google Scholar

Ennew, C. T., & Binks, M. R. (1999). Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study. Journal of Business Research 46, 46(2), 121–132. https://doi.org/10.1016/S0148-2963(98)00016-210.1016/S0148-2963(98)00016-2Search in Google Scholar

Fillis, I., & Mackay, C. (2014). Moving beyond fan typologies: The impact of social integration on team loyalty in football. Journal of Marketing Management, 30(3–4), 334–363. https://doi.org/10.1080/0267257X.2013.81357510.1080/0267257X.2013.813575Search in Google Scholar

Funk, D. C., & James, J. D. (2006). Consumer Loyalty : The Meaning of Attachment in the Development of Sport Team Allegiance. Journal of Sport Management, 20(2), 189–217. https://doi.org/10.1123/jsm.20.2.18910.1123/jsm.20.2.189Search in Google Scholar

Grönroos, C. (2001). Guru’s view The perceived service quality concept - a mistake? Managing Service Quality, 11(3), 150–152. https://doi.org/10.1108/0960452011039338610.1108/09604520110393386Search in Google Scholar

Kim, P., & Han, J. (2013). Effects of Job Satisfaction on Service Quality, Customer Satisfaction, and Customer Loyalty: The Case of a Local State-Owned Enterprise*. WSEAS TRANSACTIONS on BUSINESS and ECONOMICS, 10(1), 49–68.Search in Google Scholar

Kyle, G., Graefe, A., Manning, R., & Bacon, J. (2004). Predictors of Behavioral Loyalty Among Hikers Along the Appalachian Trail Predictors of Behavioral Loyalty Among Hikers Along the Appalachian Trail. Leisure Sciences: An Interdisciplinary Journal, 26(1), 99–118. https://doi.org/10.1080/0149040049027267510.1080/01490400490272675Search in Google Scholar

Mosahab, R., Mahamad, O., & Ramayah, T. (2010). Service Quality, Customer Satisfaction and Loyalty : A Test of Mediation. International Business Research, 3(4), 72–80. https://doi.org/10.5539/ibr.v3n4p7210.5539/ibr.v3n4p72Search in Google Scholar

Mustofa, F., Mansur, M., & Burhaein, E. (2019). Differences in the effect of learning methods massed practice throwing and distributed distributed practice on learning outcomes skills for the accuracy of top softball. Journal of Sport Sciences Researches, 4(2), 213–222. https://doi.org/10.25307/jssr.57179310.25307/jssr.571793Search in Google Scholar

Nguyen, N., & Leblanc, G. (2001). Corporate image and corporate reputation in customers ’ retention decisions in services. Journal of Retailing and Consumer Services, 8(4), 227–236. https://doi.org/10.1016/S0969-6989(00)00029-110.1016/S0969-6989(00)00029-1Search in Google Scholar

Nusair, K., Yoon, H. J., Naipaul, S., & Parsa, H. G. (2010). Effect of price discount frames and levels on consumers’ perceptions in low-end service industries. International Journal of Contemporary Hospitality Management, 22(6), 814–835. https://doi.org/10.1108/0959611101106310610.1108/09596111011063106Search in Google Scholar

Olorunniwo, F., Hsu, M. K., & Udo, G. J. (2006). Service quality, customer satisfaction, and behavioral intentions in the service factory. Journal of Services Marketing, 20(1), 59–72. https://doi.org/10.1108/0887604061064658110.1108/08876040610646581Search in Google Scholar

Phytanza, D. T. P., & Burhaein, E. (2019). Aquatic activities as play therapy children autism spectrum disorder. International Journal of Disabilities Sports and Health Sciences, 2(2), 64–71. https://doi.org/10.33438/ijdshs.65208610.33438/ijdshs.652086Search in Google Scholar

Phytanza, D. T. P., Burhaein, E., Sukoco, S., & Ghautama, S. W. (2018). Life Skill Dimension based on Unified Sports Soccer Program in Physical Education of Intellectual Disability. Yaşam Becerileri Psikoloji Dergisi, 2(4), 199–205. https://doi.org/https://doi.org/10.31461/ybpd.45386510.31461/ybpd.453865Search in Google Scholar

Pooley, J. C. (1980). The sport fan: A social-psychology of misbehaviour. Canada: Canadian Association for Health, Physical Education and Recreation.Search in Google Scholar

Pramantik, I. A. D., & Burhaein, E. (2019). Disabilities Sports & Health Science A Floor Time Approach to Improve Learning Outcomes of the Body Roll to the Side in Adaptive Physical Education Learning : Classroom Action Research Study on Two Cerebral Palsy Students. International Journal of Disabilities Sports and Health Sciences, 2(2), 45–53. https://doi.org/10.33438/ijdshs.65206110.33438/ijdshs.652061Search in Google Scholar

Purnomo, I. D., Tomoliyus, T., & Burhaein, E. (2019). Development of Learning Activities Playing a Ball on a Goal To Improve Manipulative Skills For Lower Class Students. Proceedings of the 1st International Conference on Science and Technology for an Internet of Things. https://doi.org/10.4108/eai.19-10-2018.228171610.4108/eai.19-10-2018.2281716Search in Google Scholar

Santos, J. (2003). E-service quality : a model of virtual service quality dimensions E-service quality : a model of virtual service quality dimensions. Managing Service Quality, 13(3), 233–246. https://doi.org/10.1108/0960452031047649010.1108/09604520310476490Search in Google Scholar

Soteriou, A. C., & Stavrinides, Y. (1997). An internal customer service quality data envelopment analysis model for bank. International Journal of Operations & Production Management, 7(8), 780–789. https://doi.org/10.1108/0144357971017555610.1108/01443579710175556Search in Google Scholar

Ulaga, W., & Eggert, A. (2006). Relationship value and relationship quality Broadening the nomological network of business-to-business relationships. European Journal of Marketing, 40(3/4), 311–327. https://doi.org/10.1108/0309056061064807510.1108/03090560610648075Search in Google Scholar

Yildiz, S. M., & Kara, A. (2012). A re-examination and extension of measuring perceived service quality in Physical Activity and Sports Centres (PSC): QSport-14 scale. International Journal of Sports Marketing & Sponsorship, 13(3), 26–45. https://doi.org/10.1108/ijsms-13-03-2012Search in Google Scholar

Zagnoli, P., & Radicchi, E. (2010). Sport in Society: Cultures, Commerce, Media, Politics The football-fan community as a determinant stakeholder in value co-creation. (October 2014), 37–41. https://doi.org/10.1080/17430437.2010.52094110.1080/17430437.2010.520941Search in Google Scholar

Zineldin, M. (2006). The quality of health care and patient satisfaction. International Journal of Health Care Quality Assurance, 19(1), 60–92. https://doi.org/10.1108/0952686061064260910.1108/09526860610642609Search in Google Scholar