<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Healthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations. This is a case study of an actual hospital with complex issues around organizational culture, organizational conflict, diversity, and talent management. The paper explores the intervention approaches used to address the toxic organizational cultural problems through the lens of organizational development, change management, and corporate behavioral theory.</p></abstract>

Healthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations. This is a case study of an actual hospital with complex issues around organizational culture, organizational conflict, diversity, and talent management. The paper explores the intervention approaches used to address the toxic organizational cultural problems through the lens of organizational development, change management, and corporate behavioral theory.

Management Consulting Intervention Case Study in a Complex and Toxic Hospital Organizational Culture

HOLISTICA – Journal of Business and Public Administration

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Healthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations....

Management Consulting Intervention Case Study in a Complex and Toxic Hospital Organizational Culture

Published Online: Jul 16, 2020

Page range: 100 - 114

Received: Jan 01, 2020

Accepted: Mar 01, 2020

DOI: https://doi.org/10.2478/hjbpa-2020-0022

Keywords
organizational development, management consulting, hospital administration, change management

© 2020 Darrell Norman Burrell, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Management Consulting Intervention Case Study in a Complex and Toxic Hospital Organizational Culture

Published Online: Jul 16, 2020

Page range: 100 - 114

Received: Jan 01, 2020

Accepted: Mar 01, 2020

DOI: https://doi.org/10.2478/hjbpa-2020-0022

Keywordsorganizational development, management consulting, hospital administration, change management

© 2020 Darrell Norman Burrell, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
organizational development, management consulting, hospital administration, change management