<abstract xmlns="http://www.w3.org/1999/xhtml"><bold>Subject and purpose of work:</bold> The aim of the article is to present selected aspects of the digitization process of the banking sector in Poland, including the role of the digital channel in the sale of banking products.<bold>Materials and methods:</bold> The research is of comparative character and is based on data from the financial website PRNews.pl, NBP, KNF and the ECB Bank.<bold>Results:</bold> Mobile banking in Poland is highly concentrated. In 2016-2019, the five largest banks serviced 82% of all mobile banking customers, and their number increased by 27% annually.<bold>Conclusions:</bold> Digitization simplifies the process of obtaining and processing information and contributes to reducing operating costs. However it also forces banks to prepare appropriate security and implement costly technological investments. It increases the availability and quality of banking services, and moves customer service from banking branches to the digital channel. Additionally it contributes to reducing the network of branches and the number of employees employed in them.</abstract>

Subject and purpose of work: The aim of the article is to present selected aspects of the digitization process of the banking sector in Poland, including the role of the digital channel in the sale of banking products.Materials and methods: The research is of comparative character and is based on data from the financial website PRNews.pl, NBP, KNF and the ECB Bank.Results: Mobile banking in Poland is highly concentrated. In 2016-2019, the five largest banks serviced 82% of all mobile banking customers, and their number increased by 27% annually.Conclusions: Digitization simplifies the process of obtaining and processing information and contributes to reducing operating costs. However it also forces banks to prepare appropriate security and implement costly technological investments. It increases the availability and quality of banking services, and moves customer service from banking branches to the digital channel. Additionally it contributes to reducing the network of branches and the number of employees employed in them.

Migration of the Banking Sector to Digital Banking in Poland

Economic and Regional Studies / Studia Ekonomiczne i Regionalne

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Migration of the Banking Sector to Digital Banking in Poland"}

Subject and purpose of work: The aim of the article is to present selected aspects of the digitization process of the banking sector in Poland, including the...

Migration of the Banking Sector to Digital Banking in Poland

Published Online: Sep 30, 2020

Page range: 284 - 294

Received: Jul 01, 2020

Accepted: Sep 01, 2020

DOI: https://doi.org/10.2478/ers-2020-0021

Keywords
banking in Poland, digitization, banking services, mobile banking

© 2020 Sylwester Kozak et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Migration of the Banking Sector to Digital Banking in Poland

Published Online: Sep 30, 2020

Page range: 284 - 294

Received: Jul 01, 2020

Accepted: Sep 01, 2020

DOI: https://doi.org/10.2478/ers-2020-0021

Keywordsbanking in Poland, digitization, banking services, mobile banking

© 2020 Sylwester Kozak et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
banking in Poland, digitization, banking services, mobile banking