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Engineering Management in Production and Services
Volume 12 (2020): Issue 3 (September 2020)
Open Access
Servitization of public service processes with a simulation modelling approach
László Buics
László Buics
and
Boglárka Eisingerné Balassa
Boglárka Eisingerné Balassa
| Oct 15, 2020
Engineering Management in Production and Services
Volume 12 (2020): Issue 3 (September 2020)
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Published Online:
Oct 15, 2020
Page range:
116 - 131
Received:
Feb 26, 2020
Accepted:
Sep 01, 2020
DOI:
https://doi.org/10.2478/emj-2020-0023
Keywords
co-production
,
digitalisation
,
discrete-event simulation
,
public service processes
,
servitization
© 2020 László Buics et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
László Buics
Széchenyi István University,
Hungary
Boglárka Eisingerné Balassa
Széchenyi István University,
Hungary