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Fig. 1

Summary of professional builder functions in building project deliverySource: (NIOB, 2020).
Summary of professional builder functions in building project deliverySource: (NIOB, 2020).

Fig. 2

Components of project success
Components of project success

Major project performance criteria summarised from following the reviewed literature

Research (author)Critical success factors
TimeCostQualityHealth and SafetyEnvironmentProductivityRisk ManagementHuman ResourceClient Satisfaction
Ramlee et al. (2016)
Takim and Akintoye (2002)
Koelmans (2004)
Gunathilaka et al. (2013)
Frefer et al. (2018)
Homthong and Moungnoi (2016)
Enshassi et al. (2009)

Analysis of respondent demographics

Background informationFrequencyPercentage (%)
Professional Background of a Respondent
Architect1820.7
Quantity Surveyor1618.4
Builder2731.0
Civil Engineer2225.3
Mechanical Engineer11.1
Electrical Engineer11.1
Others22.3
Total87100.0
Highest Academic Qualification Attained
HND4046.0
B.Sc./B.Tech.2832.2
PGD11.1
M.SC1820.7
Total87100.0
Years of Working Experience in Construction
Less than 5 years1618.4
5 – 10 years3641.4
11 – 15 years2023.0
16 – 20 years1011.5
21 – 25 years33.4
26 – 30 years11.1
31 years and above11.1
Total87100.0
Type of Building
Commercial3337.9
Residential3944.8
Religion44.6
Office910.3
Others22.3
Total87100.0

Kruskal-Wallis test for critical success factors

Critical success factorsMeanRespondents groupsMean rankChi-squareDFAsymp. Sig
Time Factors
Adequate experience of project participants3.86Clients48.114.45120.108
Consultants35.93
Contractors47.34
Effective site management and supervision4.02Clients46.673.84220.146
Consultants36.61
Contractors47.73
Realistic obligation/clear objectives3.69Clients51.306.70920.035
Consultants34.48
Contractors46.41
Adequacy of communication and coordination among parties4.06Clients49.963.19620.202
Consultants40.93
Contractors42.54
Rapid decision making3.91Clients59.805.12320.077
Consultants30.11
Contractors44.31
Cost Factors
Frequent progress meetings3.67Clients49.652.68820.261
Consultants45.37
Contractors39.49
Availability of resources3.94Clients47.022.61220.271
Consultants37.80
Contractors46.65
Adequacy of raw materials and equipment4.02Clients47.173.88020.144
Consultants36.50
Contractors47.50
Eliminating waste3.97Clients50.305.55920.062
Consultants35.59
Contractors46.22
Effective contract administration and management3.76Clients55.1711.47020.003
Consultants32.63
Contractors45.35
Quality Factors
Effective quality assurance system in an organisation3.84Clients56.839.92020.007
Consultants35.76
Contractors42.04
Effective monitoring and feedback by project participants3.82Clients45.635.98420.050
Consultants35.04
Contractors49.53
Availability of a competent team3.99Clients47.785.66820.059
Consultants35.11
Contractors48.14
Quality of equipment and raw materials3.91Clients47.350.69820.705
Consultants41.98
Contractors43.39
Effective corporation among project parties3.78Clients48.095.13320.077
Consultants35.41
Contractors47.73
Health and Safety Factors
Implementation of the safety management system3.60Clients49.803.16720.205
Consultants37.78
Contractors44.93
Provision and delivery of appropriate safety training3.54Clients48.634.86420.088
Consultants35.65
Contractors47.22
Adequate number of site safety representatives3.38Clients51.132.70220.259
Consultants41.76
Contractors41.20
Involvement in the safety awareness of project participants3.46Clients56.9611.73920.003
Consultants33.69
Contractors43.47
Conducting regular safety meeting or toolbox talks on site3.44Clients47.244.46220.107
Consultants35.83
Contractors47.95
Environment Factors
Regular maintenance of equipment for the project3.84Clients50.483.95320.139
Consultants37.26
Contractors44.89
Sufficient provision of environmental management training3.45Clients55.618.11520.017
Consultants36.87
Contractors41.99
The use of up-to-date technology3.63Clients59.2012.65820.002
Consultants37.15
Contractors39.55
Use of environmentally friendly equipment3.76Clients49.3012.19320.002
Consultants30.59
Contractors50.49
Proper environmental site planning3.75Clients50.852.61020.271
Consultants41.28
Contractors41.73
Productivity Factors
Availability of skilled workers3.94Clients56.048.80620.012
Consultants41.06
Contractors38.66
Clear and timely inspection4.07Clients52.154.16120.125
Consultants41.70
Contractors40.61
Effective change order management3.79Clients52.355.85920.053
Consultants36.44
Contractors44.32
The efficiency of tools and equipment3.94Clients45.8710.43920.053
Consultants32.09
Contractors51.53
Availability of financial motivation system3.80Clients46.263.07720.215
Consultants37.41
Contractors47.41
Risk Management Factors
Effective control of third-party delays3.62Clients51.4810.08320.006
Consultants32.00
Contractors48.11
Absence of defective materials3.79Clients51.0211.17020.004
Consultants31.11
Contractors49.04
Availability of funds as planned throughout the project duration3.95Clients52.5913.07020.001
Consultants30.33
Contractors48.64
Implementation of an effective site safety management programme3.86Clients45.523.18420.204
Consultants37.37
Contractors47.89
Adequacy of risk management techniques3.60Clients45.070.66420.718
Consultants40.93
Contractors45.58
Human Resource Factors
Availability of skilled personnel3.90Clients43.670.20320.904
Consultants42.57
Contractors45.24
Adequacy of skill training and development for all employees3.71Clients53.204.78520.091
Consultants39.15
Contractors41.82
Effective monitoring and feedback3.84Clients48.333.32320.190
Consultants37.28
Contractors46.22
Spirit of cooperation among project team members3.75Clients42.632.51820.284
Consultants39.02
Contractors48.49
Availability of internal promotion3.69Clients54.766.45820.040
Consultants38.52
Contractors41.31
Client Satisfaction Factors
The durability of the completed work4.10Clients47.968.03720.018
Consultants33.37
Contractors49.30
Aesthetic of the completed work4.13Clients46.175.41620.067
Consultants35.37
Contractors48.95
Timeliness of service4.00Clients41.508.12220.017
Consultants35.30
Contractors51.91
Efficient functionality of product/service3.91Clients52.617.45120.024
Consultants34.37
Contractors45.68
The professionalism of project team services4.10Clients52.898.11320.017
Consultants34.11
Contractors45.69

Test statistics for Kendall's coefficient of concordance

Number (N)87
Kendall's (Wa)0.277
Chi-Square1733.397
Degrees of Freedom (DF)72
Significance Level (Asymp. Sig.)0.000

BPM implementation framework

PhaseWork sectionTasks to be completeddirectly involved peopleWork resultDecision to be reached
Design processBuildability and maintainability analysis

Production information analysis (such as drawings, specifications, schedules, etc.);

Note-taking on problems such as omissions, inconsistencies and access for maintenance that could severely affect the future maintenance, efficient and economical building production;

Report documentation and advice on an efficient, economical and effective solution for building production;

Presentation of the buildability and maintainability analysis report to the project manager or client

design team, builder, contractor, project manager and clientdesign that facilitates the ease of construction and maintenance; or simply design a building that is production-friendlysolutions regarding the production information
Planning processConstruction planning

Preparation of the sequence of site operations;

Preparation and/or examination and review of the construction methodology document;

Preparation and/or examination and review of the construction programme document;

Preparation and/or examination and review of the project quality management plan document;

Preparation and/or examination and review of the project health and safety plan document;

Preparation and/or examination and review of the early warning system chart document;

Preparation and/or examination and review of the information requirement schedule document;

Preparation, examination and review of the project site organisational structure noting the conforming competence or otherwise;

Preparation of the construction planning report;

Presentation of the construction planning report to the project coordinator/manager or client;

Arrangement of workforce and tools, preparation of the access road to the site, hoarding installation, erection of temporary shops and huts, and tidying up the site

contractor, builder, project manager, and clientsite prepared and ready for actual construction activitiesreadiness for the execution of the building project
Production processManaging site production process

Delivery of materials to the site;

Setting out the building;

Site meetings, accounts, and financial control;

Engagement of resident builder(s) in the day-to-day management of the site production process;

Enforcement (appraising where necessary) of the use of all production management documents (PMDs) on and off the site;

Evaluation of workmanship services provided by artisans;

Suggestion of solutions to site difficulties and technical problems;

Preparation of BPM reports to be included in the periodic project reports

contractor, builder, project manager, and clientcompleted buildingalternatives in the case the production or operations cannot proceed as planned
Completion

Technical inspection upon completion;

Correction of errors, defects, and shortcomings;

Final technical inspection

design team, contractor, builder, project manager, and clientcompleted building, which, in the case of acceptance, is handed over to the clientacceptance of the quality of the building works carried out by the project team

Questionnaire responses

S/NORespondent GroupsDistributed questionnaireReturnedquestionnaireResponserate (%)
1Clients312374.2
2Consultants342779.4
3Contractors493775.5
4Total1148776.3

Kruskal-Wallis test for building production information, production management documents and project management techniques/tools

VariablesMeanRespondents groupsMean rankChi-squareDFAsymp. Sig
Factors for Building Production Information
Architectural drawing3.80Clients44.800.31420.855
Consultants41.85
Contractors45.07
Structural drawing3.71Clients45.501.13820.566
Consultants39.87
Contractors46.08
Mechanical drawing3.22Clients45.520.13020.937
Consultants43.80
Contractors43.20
Electrical drawing3.32Clients47.481.16920.558
Consultants40.11
Contractors44.68
Other special drawing2.90Clients50.482.52920.282
Consultants39.57
Contractors43.20
Specification document3.59Clients47.522.5340.282
Consultants37.81
Contractors46.32
Factors for Production Management Documents
Construction programme document3.57Clients42.460.37820.828
Consultants42.80
Contractors45.84
Construction methodology document3.16Clients39.611.04320.594
Consultants46.06
Contractors45.23
Project health and safety plan document2.84Clients47.850.81020.667
Consultants43.28
Contractors42.18
Project quality management plan document2.90Clients44.613.02820.220
Consultants49.98
Contractors39.26
Early warning system chart document2.21Clients35.635.38120.059
Consultants51.59
Contractors43.66
Information requirement schedule document2.21Clients35.675.67320.059
Consultants51.78
Contractors43.50
Factors for Project Management Techniques/Tools
Project in controlled environments (PRINCE/PRINCE2)1.40Clients39.414.25420.119
Consultants48.81
Contractors49.51
In-house project management methods2.41Clients36.853.98620.136
Consultants42.54
Contractors49.51
Cost-benefit analysis (CBA)2.11Clients38.571.73720.420
Consultants47.33
Contractors44.95
Decision analysis (DA)2.24Clients30.4813.34220.001
Consultants42.19
Contractors53.73
Buildability and maintainability analysis2.55Clients34.485.95120.051
Consultants43.50
Contractors50.28
In-house decision-making techniques2.72Clients35.634.69220.096
Consultants43.48
Contractors49.58
Programme evaluation & review technique2.82Clients37.286.22620.044
Consultants39.52
Contractors51.45
Project sensitivity analysis2.68Clients38.853.33020.189
Consultants40.91
Contractors49.46
Graphical evaluation & review technique2.52Clients42.240.61220.736
Consultants42.26
Contractors46.36
Line of balance2.54Clients46.850.79320.673
Consultants40.81
Contractors44.55
Critical path method (CPM)2.85Clients50.412.17420.337
Consultants41.65
Contractors41.73
Work breakdown structure (WBS)3.01Clients49.205.17320.075
Consultants35.20
Contractors47.19
Life-cycle cost analysis (LCCA)2.79Clients48.502.76820.251
Consultants37.70
Contractors45.80
Probability analysis (PA)2.56Clients48.981.65020.438
Consultants40.09
Contractors43.76
In-house risk assessment tools2.60Clients43.960.44520.800
Consultants46.39
Contractors42.28
Gantt bar chart2.20Clients47.461.89820.387
Consultants38.78
Contractors45.66