About this article
Published Online: May 10, 2020
Page range: 20 - 33
Received: Aug 01, 2019
Accepted: Feb 10, 2020
DOI: https://doi.org/10.2478/emj-2020-0002
© 2020 Justyna Kozłowska, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
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Contingency table of two variables: the company size and the level of servitization
| L | C | ||||
|---|---|---|---|---|---|
| MICRO | SMALL | MEDIUM | LARGE | SUM | |
| Level 1 | 0 | 6 | 5 | 0 | 11 |
| Level 2 | 1 | 20 | 40 | 15 | 76 |
| Level 3 | 1 | 5 | 23 | 10 | 39 |
| Level 4 | 0 | 3 | 2 | 0 | 5 |
| Beyond classifiaction | 1 | 6 | 9 | 3 | 19 |
| Total | 3 | 40 | 79 | 28 | 150 |
Frequency of services provided by the surveyed manufacturers of the machine industry
| SERVICE TYPE | ASSESS ON A SCALE FROM 1 TO 7, HOW OFTEN THESE SERVICES ARE PROVIDED, IF: | |||||||
|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | sum | |
| Warranty after-sales service | 19 | 2 | 3 | 1 | 3 | 23 | 49 | 100 |
| Post-warranty after-sales service | 22 | 1 | 2 | 1 | 5 | 22 | 47 | 100 |
| Pre-sales consultations | 24 | 3 | 3 | 3 | 7 | 15 | 44 | 100 |
| Maintenance and technical support | 30 | 0 | 3 | 6 | 11 | 19 | 31 | 100 |
| Industrial services (machining, milling, cutting, bending and other manufacturing services) | 30 | 3 | 1 | 2 | 11 | 20 | 33 | 100 |
| Modernisation, overhauls, regeneration | 35 | 3 | 5 | 4 | 17 | 21 | 15 | 100 |
| Assembly and/or implementation | 36 | 1 | 2 | 6 | 9 | 23 | 23 | 100 |
| After-products sales training and technical advice for | 39 | 5 | 1 | 4 | 18 | 15 | 17 | 100 |
| Transport | 42 | 5 | 5 | 3 | 9 | 19 | 17 | 100 |
| Research, expert opinions | 59 | 4 | 5 | 8 | 7 | 13 | 4 | 100 |
| Disposal, product (scrapping equipment/and/machinery) or recycling of waste | 70 | 3 | 1 | 5 | 12 | 7 | 3 | 100 |
| Monitoring | 74 | 2 | 3 | 2 | 8 | 3 | 7 | 100 |
| Maintenance | 79 | 4 | 2 | 5 | 5 | 3 | 2 | 100 |
| Rental | 89 | 3 | 2 | 1 | 3 | 0 | 2 | 100 |
| Financial support (loans, instalments) | 91 | 1 | 3 | 2 | 1 | 1 | 1 | 100 |
| Leasing | 92 | 3 | 1 | 1 | 3 | 1 | 0 | 100 |
Level of product–service integration of the surveyed enterprises according to the authors of the classification model
| L | C | N | P |
|---|---|---|---|
| 1 | Number of services <6 and the share of the service income in the total income below 15% | 11 | 7 |
| 2 | Number of services between 6 and 11, or the share of the service income in the total income between 15% and 30% | 76 | 51 |
| 3 | Number of services between 11 and 17, or the share of the service income in the total income between 30% a 50% | 39 | 26 |
| 4 | Number of services >17, or the share of the service income in the total income more than 50% | 5 | 3 |
| Beyond qualification | No services in the offer | 19 | 13 |