Open Access

Sentiment analysis of reviews on cappadocia: The land of beautiful horses in the eyes of tourists


Cite

Figure 1:

Distribution of Reviews According to RatingSource: Authors’ computation.
Distribution of Reviews According to RatingSource: Authors’ computation.

Figure 2:

Review Length by RatingSource: Authors’ computation.
Review Length by RatingSource: Authors’ computation.

Figure 3:

Top 20 Bigrams in ReviewsSource: Authors’ computation.
Top 20 Bigrams in ReviewsSource: Authors’ computation.

Figure 4:

Top 20 Trigrams in ReviewsSource: Authors’ computation.
Top 20 Trigrams in ReviewsSource: Authors’ computation.

Reviews and Rating

Heading Review Rating
“DISSAPOINTED WITH THE STAFF – VERY RUDE, RUDE STAFF.” “My son had to use the toilet as soon as we entered. So we went back out to the toilets that were at the entrance in the shop. They wouldnt let us back in, they wanted us to buy new tickets. They even called the ploice on us.” 1
“A total scam” “We paid £200 expecting a private driver with a English speaking guide instead we got a miserable driver that didn’t even communicate with us and didn’t even have the curtesy to even get out of the car…no guide and we were left to our own devices!!!completely ruined our whole…” 1
“Wonderfull but local authorıtıes dont take care of thıs museum,” “I was shocked when I saw such a pıece of neglected hıstory and no care from yhe local authorıtıes that made me almost call the police. People takıng peaces of the caves and takıng home can you beleıve ıt?Apart of ıt certainly ıt a place to vısit.” 1
“Disappointed with the visit” “We visited Zelve Open Air Museum the day before, which is why the Goreme Open Air Museum was very disappointing for us. By comparison, GoremeOAM was 3x more expensive than Zelve, most of the sites inside Goreme OAM was closed, too many people were around…” 1
“Beautiful, Very beautiful place.” “I went there 2 months ago. It was great trip. My guide told me history about the place. It is really great” 5
“Amazing” “One of the best place in Cappadocia, let me write correctly, It is one of the best place in World.” 5
“Stunning,” “Absolute stunning frescoes in the dark church… Well worth the extra 8 lira, A must see in Cappadocia and an easy walk from the towns center” 5
“Amazing,” “Göreme Open Air Museum is a magnificent open air park, ideal for a guided tour. Many caves are great for exploring. It is good to see ‘churches’ in some of these caves.” 5

Performance Evaluation

Classifier Accuracy (%) “Precision” “Recall” “F1-Score” “RMSE” “MAE”
“RF” 90.91 0.9091 0.9091 0.9091 0.7764 0.18169
“SVM” 90.98 0.9098 0.9098 0.9098 0.7749 0.1802
“NB” 91.05 0.9105 0.9105 0.9105 0.7734 0.1788

The Confusion Matrix for Two-Class Classification Problem

Predicted Actual
“Positive” “Negative”
“Positive” TP FP
“Negative” FN TN
eISSN:
2182-4924
Language:
English