<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The aim of the paper was to present the specificity of knowledge management in courier companies as an example of intelligent organizations. Knowledge management is a modern concept that emphasizes using the most valuable resources of enterprises such as employees and it offers conditions for development of knowledge, sharing it, and thinking creatively. The paper presents courier companies as an example of intelligent organizations that use knowledge management in the implementation of courier services. The article presents the results of a survey that identified the use of knowledge in courier companies and analysed the factors that made the surveyed companies become intelligent organizations. The solutions implemented in enterprises that influenced the emergence of a competitive advantage were evaluated. Furthermore, the benefits achieved by the companies surveyed due to knowledge management and the growth of their intelligence were analysed.</p>
</abstract>

The aim of the paper was to present the specificity of knowledge management in courier companies as an example of intelligent organizations. Knowledge management is a modern concept that emphasizes using the most valuable resources of enterprises such as employees and it offers conditions for development of knowledge, sharing it, and thinking creatively. The paper presents courier companies as an example of intelligent organizations that use knowledge management in the implementation of courier services. The article presents the results of a survey that identified the use of knowledge in courier companies and analysed the factors that made the surveyed companies become intelligent organizations. The solutions implemented in enterprises that influenced the emergence of a competitive advantage were evaluated. Furthermore, the benefits achieved by the companies surveyed due to knowledge management and the growth of their intelligence were analysed.

Knowledge Management in Intelligent Organizations

System Safety: Human - Technical Facility - Environment

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Knowledge Management in Intelligent Organizations"}

The aim of the paper was to present the specificity of knowledge management in courier companies as an example of intelligent organizations. Knowledge...

Knowledge Management in Intelligent Organizations

Published Online: Mar 28, 2019

Page range: 1012 - 1019

Received: Nov 28, 2018

Accepted: Jan 21, 2019

DOI: https://doi.org/10.2478/czoto-2019-0128

Keywords
courier companies, intelligent organization, courier services, management, knowledge management

© 2019 Beata Skowron-Grabowska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Knowledge Management in Intelligent Organizations

Published Online: Mar 28, 2019

Page range: 1012 - 1019

Received: Nov 28, 2018

Accepted: Jan 21, 2019

DOI: https://doi.org/10.2478/czoto-2019-0128

Keywordscourier companies, intelligent organization, courier services, management, knowledge management

© 2019 Beata Skowron-Grabowska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
courier companies, intelligent organization, courier services, management, knowledge management