<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The problem of leadership and human resource management in commercial banks is a challenge to the growing dominance of e-commerce businesses. Scientific discussions are invariably focused on pro-competitive activities, however, the economic efficiency of which is not always sufficient. In this paper the authors attempt to identify economic and social factors leading to the future and development of retail branches of commercial banks in Poland. The research was carried out by the means of a diagnostic survey in retail branches of selected commercial banks.</p></abstract>

The problem of leadership and human resource management in commercial banks is a challenge to the growing dominance of e-commerce businesses. Scientific discussions are invariably focused on pro-competitive activities, however, the economic efficiency of which is not always sufficient. In this paper the authors attempt to identify economic and social factors leading to the future and development of retail branches of commercial banks in Poland. The research was carried out by the means of a diagnostic survey in retail branches of selected commercial banks.

The Economic and Social Dilemmas of Management Focused on the Future of Retail Branches of Commercial Banks in Poland

Conference Quality Production Improvement – CQPI

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The problem of leadership and human resource management in commercial banks is a challenge to the growing dominance of e-commerce businesses. Scientific...

The Economic and Social Dilemmas of Management Focused on the Future of Retail Branches of Commercial Banks in Poland

Published Online: Oct 08, 2019

Page range: 34 - 41

Received: Apr 29, 2019

Accepted: May 30, 2019

DOI: https://doi.org/10.2478/cqpi-2019-0005

Keywords
retail bank branch, bank manager, user experience, manager experience, Poland

© 2019 Leszek Wanat et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The Economic and Social Dilemmas of Management Focused on the Future of Retail Branches of Commercial Banks in Poland

Published Online: Oct 08, 2019

Page range: 34 - 41

Received: Apr 29, 2019

Accepted: May 30, 2019

DOI: https://doi.org/10.2478/cqpi-2019-0005

Keywordsretail bank branch, bank manager, user experience, manager experience, Poland

© 2019 Leszek Wanat et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
retail bank branch, bank manager, user experience, manager experience, Poland