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Cybernetics and Information Technologies
Volume 13 (2013): Issue Special-Issue (December 2013)
Open Access
An Enterprise IT Service Quality Model (EISQM) Based on Service Interaction and Its Empirical Research
Liu Zhiliang
Liu Zhiliang
and
Zhang Jinlong
Zhang Jinlong
| Dec 31, 2013
Cybernetics and Information Technologies
Volume 13 (2013): Issue Special-Issue (December 2013)
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Published Online:
Dec 31, 2013
Page range:
167 - 177
DOI:
https://doi.org/10.2478/cait-2013-0047
This content is open access.
Liu Zhiliang
Huazhong University of Science and Technology, 1037 Luoyu Road, 430074 Wuhan, China
Wuhan Yangtze Business Universiy, 3 Huajiahu west road, 430080 Wuhan, China
Zhang Jinlong
Huazhong University of Science and Technology, 1037 Luoyu Road, 430074 Wuhan, China
Wuhan Yangtze Business Universiy, 3 Huajiahu west road, 430080 Wuhan, China