<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Bus shelters, which form a part of daily lives of people, generally provide service as small areas of urban space created for short-term periods of waiting. From the perspective of spatial design, it is important that an environment of good quality is provided for users of bus-shelters. This study proposed hypotheses to research how the physical design of bus shelters (location-accessibility, anthropometric characteristics, roofing and walls, lighting, electronic information, seating, etc.) affected general satisfaction of their users. To establish users’ general satisfaction, direct observation was performed and the hypotheses were tested through surveys conducted at bus-shelters selected in two areas of Istanbul (Ataköy-Beşyol) with different economic levels, and an assessment was made of the users’ satisfaction analyses and related problems of bus shelter design. In the conclusion, it was established that there is a significant correlation between general satisfaction and, among other things, the perceived degree of difficulty in getting on and off buses, the harmonization of bus shelter design with the surroundings, the adequacy of a shelter for summer use, the comfort of a shelter, the adequacy of seating, and the extent to which the shelter is maintained.</p></abstract>

Bus shelters, which form a part of daily lives of people, generally provide service as small areas of urban space created for short-term periods of waiting. From the perspective of spatial design, it is important that an environment of good quality is provided for users of bus-shelters. This study proposed hypotheses to research how the physical design of bus shelters (location-accessibility, anthropometric characteristics, roofing and walls, lighting, electronic information, seating, etc.) affected general satisfaction of their users. To establish users’ general satisfaction, direct observation was performed and the hypotheses were tested through surveys conducted at bus-shelters selected in two areas of Istanbul (Ataköy-Beşyol) with different economic levels, and an assessment was made of the users’ satisfaction analyses and related problems of bus shelter design. In the conclusion, it was established that there is a significant correlation between general satisfaction and, among other things, the perceived degree of difficulty in getting on and off buses, the harmonization of bus shelter design with the surroundings, the adequacy of a shelter for summer use, the comfort of a shelter, the adequacy of seating, and the extent to which the shelter is maintained.

Assessment of Commuter Satisfaction in the Usage of Bus-Shelters: the Ataköy Zone 5 and Beşyol Metrobus Stops, Istanbul

Architecture and Urban Planning

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Bus shelters, which form a part of daily lives of people, generally provide service as small areas of urban space created for short-term periods of waiting....

Assessment of Commuter Satisfaction in the Usage of Bus-Shelters: the Ataköy Zone 5 and Beşyol Metrobus Stops, Istanbul

Published Online: Sep 26, 2018

Page range: 6 - 13

DOI: https://doi.org/10.2478/aup-2018-0001

Keywords
Bus-shelter, bus-shelter design, user satisfaction, user perception

© 2018 Gökçen Firdevs Yücel Caymaz, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Assessment of Commuter Satisfaction in the Usage of Bus-Shelters: the Ataköy Zone 5 and Beşyol Metrobus Stops, Istanbul

Published Online: Sep 26, 2018

Page range: 6 - 13

DOI: https://doi.org/10.2478/aup-2018-0001

KeywordsBus-shelter, bus-shelter design, user satisfaction, user perception

© 2018 Gökçen Firdevs Yücel Caymaz, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
Bus-shelter, bus-shelter design, user satisfaction, user perception