<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Organizational process optimizations are crucial to meet nowadays challenges, especially in the educational institution environment, where information flow is very intense, and actors involved are different from decision making perspective. The relations with students are one of the most important aspect of educational institutions processes, therefore, the more automated and digitalized is this process, the more attention can be invested to continuous improvement of other organizational processes. Our study intends to promote continuous improvement of student relationship management of universities by active usage of ICT solutions available in organization and prepare internal regulations and staff for this transformation.</p></abstract>

Organizational process optimizations are crucial to meet nowadays challenges, especially in the educational institution environment, where information flow is very intense, and actors involved are different from decision making perspective. The relations with students are one of the most important aspect of educational institutions processes, therefore, the more automated and digitalized is this process, the more attention can be invested to continuous improvement of other organizational processes. Our study intends to promote continuous improvement of student relationship management of universities by active usage of ICT solutions available in organization and prepare internal regulations and staff for this transformation.

Student Relationship Management Optimization Using Organizational Process Automation Tools

George Emil Palade” University of Medicine, Pharmacy, Science and Technology of Târgu-Mureș

Acta Marisiensis. Seria Oeconomica

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Organizational process optimizations are crucial to meet nowadays challenges, especially in the educational institution environment, where information flow is...

Student Relationship Management Optimization Using Organizational Process Automation Tools

Published Online: Feb 01, 2020

Page range: 31 - 40

DOI: https://doi.org/10.2478/amso-2020-0004

Keywords
Business Process Management (BPM), Student Relationship Management, Process Optimization, Information and Communication Technology (ICT), COVID-19

© 2020 Mihai Timus et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Student Relationship Management Optimization Using Organizational Process Automation Tools

Published Online: Feb 01, 2020

Page range: 31 - 40

DOI: https://doi.org/10.2478/amso-2020-0004

KeywordsBusiness Process Management (BPM), Student Relationship Management, Process Optimization, Information and Communication Technology (ICT), COVID-19

© 2020 Mihai Timus et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
Business Process Management (BPM), Student Relationship Management, Process Optimization, Information and Communication Technology (ICT), COVID-19