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Studies in Business and Economics
Volume 11 (2016): Issue 2 (August 2016)
Open Access
An Organisational Study on the Effects of Intrinsic Customer Service Demands: A Perspective from Emotional Labour Theory
Akanji Babatunde
Akanji Babatunde
| Nov 19, 2016
Studies in Business and Economics
Volume 11 (2016): Issue 2 (August 2016)
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Published Online:
Nov 19, 2016
Page range:
5 - 18
DOI:
https://doi.org/10.1515/sbe-2016-0016
Keywords
Emotional labour
,
Call-centres outlets
,
Nigeria
,
non-Western context
,
telephone agents
© 2016 Babatunde Akanji, published by De Gruyter Open
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Akanji Babatunde
Department of Human Resource Management, Elizade University, Nigeria