Patient satisfaction with health care in an oncology setting

1. Dennison CR. The role of patient-reported outcomes in evaluating the quality of oncology care. Am J Manag Care. 2002;8 (18 Suppl):580–586.Search in Google Scholar

2. Pešek J. Tvorba systému jakosti ve zdravotníctví a lékárenství s využitím norem ISO. 1. vyd. Praha: Grada Publising; 2003, p.110.Search in Google Scholar

3. Ganz PA. What outcomes matter to patients: a physician-researcher point of view. Med Care. 2002;40(6Suppl):III11–19.10.1097/00005650-200206001-00003Search in Google Scholar

4. Labarere J, Francois P, Auquier P, et al. Development of a french inpatient satisfaction questionnaire. International J Quality In Health Care. 2001;13(2): 99-108.10.1093/intqhc/13.2.9911430670Search in Google Scholar

5. Brédart, A, Bottomley A, Blazeby JM, et al. An international prospective study of the EORTC cancer in-patient satisfaction with care measure (EORTC IN-PATSAT32). European Journal of Cancer. 2005;41(14):2120-2131.10.1016/j.ejca.2005.04.04116182120Search in Google Scholar

6. Brédart A, et al. Determinants of patient satisfaction in oncology settings from European and Asian countries: Preliminary results based on the EORTC IN-PATSAT32 questionnaire. European Journal of Cancer. 2007; 43(2):323–330.10.1016/j.ejca.2006.10.01617156997Search in Google Scholar

7. Davies E, Higginson IJ. Systematic review of specialist palliative day-care for adults with cancer. Support Care Cancer. 2005; 13(8):607-27.10.1007/s00520-004-0739-616041463Search in Google Scholar

8. Bártlová S, Hnilicová H. Vybrané metódy a techniky výzkumu. Zjisťovaní spokojnosti pacietu. Brno: Institut pro daľší vzdělávání pracovníku ve zdravotníctví; 2000, s.118.Search in Google Scholar

9. Berč A, Palková Ľ et al. Onkologické ošetrovateľstvo I. 1. vyd. Košice: ZZ desing studio; 2008, s.182.Search in Google Scholar

10. Yeboah E, Thomas M. A cost effective way of reducing outpatient clinic waiting times: How we did it. The Internet Journal of Healthcare Administration. 2009;7(1):1-4.Search in Google Scholar

11. Tschuschke V. Psychoonkologie. 1. vyd. Praha: Portál; 2004, s.215.Search in Google Scholar

12. Akhbari F, Hosseini M, Arab M, Chozokly N. Study of effective factors on inpatient satisfaction in Hospitals of Tehran University of medical science. Scientific Journal of School of Public Health and Institute of Public Health Research. 2006;4(3):25-36.Search in Google Scholar

13. Hajifathali A, Ainy A, Jafari H, et al. In-patient satisfaction and its related factors in Taleghani University hospital, Tehran, Iran. Pak J Med Sci. 2008;24(2):274-277.Search in Google Scholar

14. Arvin Koruthu George BA, Martin G, Sanda MD. Measuring Patient Satisfaction. In Clinical Research for Surgeons. Editors: Penson DF, Wei JT. 2007, p.253-265.Search in Google Scholar

15. Schwartz CE, Sprangers MA. An introduction to quality of life assessment in oncology: the value of measuring patient-reported outcomes. Am J Manag Care. 2002;18(Suppl):S550-S559.Search in Google Scholar