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Proceedings of the International Conference on Business Excellence
Volume 11 (2017): Issue 1 (July 2017)
Open Access
Listen to ISO 9001:2015 for organizational competitiveness: Correlation between change management and improvement
Luis Miguel Fonseca
Luis Miguel Fonseca
and
José Pedro Domingues
José Pedro Domingues
| Aug 26, 2017
Proceedings of the International Conference on Business Excellence
Volume 11 (2017): Issue 1 (July 2017)
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Published Online:
Aug 26, 2017
Page range:
916 - 926
DOI:
https://doi.org/10.1515/picbe-2017-0097
Keywords
ISO 9001
,
business excellence
,
change management
,
quality management systems
,
improvement
,
competitiveness
© 2017 Luis Miguel Fonseca et al., published by De Gruyter Open
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Luis Miguel Fonseca
ISEP-IPP,
Porto, Portugal
José Pedro Domingues
ISEP-IPP,
Porto, Portugal