<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel industry. The primary function of hotels is to provide accommodation and other services for the hotel-guests. Secondarily, they may also offer complementary-services and a community space for the city-residents and for non-hotel guests. Due to the globalization, the change in the consumer behaviour and global firms, the question of location and local resources are becoming more and more significant especially in the case of international hotel chains. The international hotel company is a member of a hotel market at a specific location, and it is surrounded by a sociological environment, local people, culture and traditions which have an impact on the competitiveness of the hotel. The author explains the results with the application of the multidimensional scaling model, finding answers for the questions in which ways the local embeddedness can have an effect on the competitiveness of a hotel based on a case-study carried out in a five-star hotel (member of an international chain) of Budapest in 2016.</p></abstract>

The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel industry. The primary function of hotels is to provide accommodation and other services for the hotel-guests. Secondarily, they may also offer complementary-services and a community space for the city-residents and for non-hotel guests. Due to the globalization, the change in the consumer behaviour and global firms, the question of location and local resources are becoming more and more significant especially in the case of international hotel chains. The international hotel company is a member of a hotel market at a specific location, and it is surrounded by a sociological environment, local people, culture and traditions which have an impact on the competitiveness of the hotel. The author explains the results with the application of the multidimensional scaling model, finding answers for the questions in which ways the local embeddedness can have an effect on the competitiveness of a hotel based on a case-study carried out in a five-star hotel (member of an international chain) of Budapest in 2016.

Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

Proceedings of the International Conference on Business Excellence

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The investigation of additional services from the aspect of local embeddedness is a novelty in the academic literature related to the tourism and hotel...

Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

Published Online: Aug 26, 2017

Page range: 884 - 892

DOI: https://doi.org/10.1515/picbe-2017-0094

Keywords
additional hotel services, local embeddedness, international hotel chains, hotel competitiveness, multidimensional scaling model

© 2017 Katalin Juhász-Dóra, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Analysis of additional hotel services in the international luxury hotels – a case-study from Budapest

Published Online: Aug 26, 2017

Page range: 884 - 892

DOI: https://doi.org/10.1515/picbe-2017-0094

Keywordsadditional hotel services, local embeddedness, international hotel chains, hotel competitiveness, multidimensional scaling model

© 2017 Katalin Juhász-Dóra, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
additional hotel services, local embeddedness, international hotel chains, hotel competitiveness, multidimensional scaling model