<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Studying students’ satisfaction within the modern context aims to develop the higher education institutions; students’ satisfaction has become one of the most important factors in the process of developing the educational process. Thus, the purpose was to analyze data collected from a sample of 800 students divided equally between Romania and Iraq to measure their satisfaction with educational services delivered by the two countries’ universities. The study concluded that the level of the students’ satisfaction in Romanian universities is higher than that of their Iraqi counterparts. The researcher recommend that the Romanian universities should continue with the development of the educational plans, and with the enhancement of the programs adopted by the universities to increase the level of quality in their educational processes. For the Iraqi universities, the study recommends that Iraqi universities should give a much more important role to students’ satisfaction as one of the most important factors for measuring the quality of their educational services, the administrative staffs in the Iraqi universities should work harder to meet the expectations and needs of their students.</p></abstract>

Studying students’ satisfaction within the modern context aims to develop the higher education institutions; students’ satisfaction has become one of the most important factors in the process of developing the educational process. Thus, the purpose was to analyze data collected from a sample of 800 students divided equally between Romania and Iraq to measure their satisfaction with educational services delivered by the two countries’ universities. The study concluded that the level of the students’ satisfaction in Romanian universities is higher than that of their Iraqi counterparts. The researcher recommend that the Romanian universities should continue with the development of the educational plans, and with the enhancement of the programs adopted by the universities to increase the level of quality in their educational processes. For the Iraqi universities, the study recommends that Iraqi universities should give a much more important role to students’ satisfaction as one of the most important factors for measuring the quality of their educational services, the administrative staffs in the Iraqi universities should work harder to meet the expectations and needs of their students.

Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

The Bucharest University of Economic Studies

Proceedings of the International Conference on Business Excellence

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Studying students’ satisfaction within the modern context aims to develop the higher education institutions; students’ satisfaction has become one of the most...

Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

Published Online: Aug 26, 2017

Page range: 482 - 492

DOI: https://doi.org/10.1515/picbe-2017-0052

Keywords
educational services, service quality, measuring costumer’s satisfaction, students’ satisfaction

© 2017 Zaid Yaseen Saud Al-Dulaimi, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

Published Online: Aug 26, 2017

Page range: 482 - 492

DOI: https://doi.org/10.1515/picbe-2017-0052

Keywordseducational services, service quality, measuring costumer’s satisfaction, students’ satisfaction

© 2017 Zaid Yaseen Saud Al-Dulaimi, published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
educational services, service quality, measuring costumer’s satisfaction, students’ satisfaction