<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The literature on social media use in risk and crisis communication is growing fast, and it is time to take stock before looking forward. A review of 200 empirical studies in the area shows how the literature is indeed increasing and focusing on particular social media plat forms, users, and phases from risk to crisis relief. However, although spanning 40 countries, a large proportion of the world’s social media users are under-represented in the research. In addition, little attention is given to the question of who is actually reached through social media, and the effects of the digital divide are rarely discussed. This article suggests that more attention is given to the questions of equal access to information and ICTs, complementary media channels, and cultural diversity.</p>
</abstract>

The literature on social media use in risk and crisis communication is growing fast, and it is time to take stock before looking forward. A review of 200 empirical studies in the area shows how the literature is indeed increasing and focusing on particular social media plat forms, users, and phases from risk to crisis relief. However, although spanning 40 countries, a large proportion of the world’s social media users are under-represented in the research. In addition, little attention is given to the question of who is actually reached through social media, and the effects of the digital divide are rarely discussed. This article suggests that more attention is given to the questions of equal access to information and ICTs, complementary media channels, and cultural diversity.

Risk, Crisis, and Social Media: A systematic review of seven years’ research

Nordicom Review

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The literature on social media use in risk and crisis communication is growing fast, and it is time to take stock before looking forward. A review of 200...

Risk, Crisis, and Social Media: A systematic review of seven years’ research

Published Online: Dec 08, 2017

Page range: 1 - 17

DOI: https://doi.org/10.1515/nor-2017-0393

Keywords
social media, risk communication, crisis communication, research review, research trends, digital divide, geographical focus, social media choice, social media users

© 2017 Joel Rasmussen et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Risk, Crisis, and Social Media: A systematic review of seven years’ research

Published Online: Dec 08, 2017

Page range: 1 - 17

DOI: https://doi.org/10.1515/nor-2017-0393

Keywordssocial media, risk communication, crisis communication, research review, research trends, digital divide, geographical focus, social media choice, social media users

© 2017 Joel Rasmussen et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
social media, risk communication, crisis communication, research review, research trends, digital divide, geographical focus, social media choice, social media users