<abstract xmlns="http://www.w3.org/1999/xhtml"><p>In the work there is an innovative methodology of problem analysis presented in the quality management system with the use of systems approach. The methodology serves for determination of action mechanism of unfavorable phenomena occurring in the systems and for explaining their causes. There are assumptions of the elaborated methodology described. For the first time there are the rules of systems thinking used for the analysis of unfavorable phenomena and the system archetypes were applied. Special attention is paid to appropriate presentation of the examined situation in a perspective of systems thinking as well as correct selection of systems archetype. There is a need emphasized concerning examining the situation with the inclusion of numerous variables and necessity to reach to the primary causes of the analyzed phenomena. The elaborated methodology was proceeded to validation on the basis of two threats described by different systems archetypes. There are schemes presented which feature the action mechanism of unfavorable phenomena. The confirmation of methodology in practice proved its application possibilities. Finally, the elaborated methodology was subject to analysis. The discussion of its possibilities and limitation was also conducted.</p></abstract>

In the work there is an innovative methodology of problem analysis presented in the quality management system with the use of systems approach. The methodology serves for determination of action mechanism of unfavorable phenomena occurring in the systems and for explaining their causes. There are assumptions of the elaborated methodology described. For the first time there are the rules of systems thinking used for the analysis of unfavorable phenomena and the system archetypes were applied. Special attention is paid to appropriate presentation of the examined situation in a perspective of systems thinking as well as correct selection of systems archetype. There is a need emphasized concerning examining the situation with the inclusion of numerous variables and necessity to reach to the primary causes of the analyzed phenomena. The elaborated methodology was proceeded to validation on the basis of two threats described by different systems archetypes. There are schemes presented which feature the action mechanism of unfavorable phenomena. The confirmation of methodology in practice proved its application possibilities. Finally, the elaborated methodology was subject to analysis. The discussion of its possibilities and limitation was also conducted.

Methodology of Problem Analysis in the Quality Management System with the Use of Systems Approach

Management Systems in Production Engineering

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

In the work there is an innovative methodology of problem analysis presented in the quality management system with the use of systems approach. The methodology...

Methodology of Problem Analysis in the Quality Management System with the Use of Systems Approach

Published Online: Oct 04, 2018

Page range: 157 - 161

Received: Feb 01, 2017

Accepted: Nov 01, 2017

DOI: https://doi.org/10.1515/mspe-2018-0025

Keywords
methodology, problem analysis, quality management system, systems approach, systems thinking

© 2018 Mariusz J. Ligarski, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Methodology of Problem Analysis in the Quality Management System with the Use of Systems Approach

Published Online: Oct 04, 2018

Page range: 157 - 161

Received: Feb 01, 2017

Accepted: Nov 01, 2017

DOI: https://doi.org/10.1515/mspe-2018-0025

Keywordsmethodology, problem analysis, quality management system, systems approach, systems thinking

© 2018 Mariusz J. Ligarski, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
methodology, problem analysis, quality management system, systems approach, systems thinking