[Agoston, S. and Igret, R.S. (2014), “Implementation of Bologna reforms: a comparative analysis between participating countries”, in Dima, A.M. (Ed.), Handbook of research on trends in European higher education convergence, IGI Global, Hershey, pp. 106-123.10.4018/978-1-4666-5998-8.ch006]Search in Google Scholar
[Andriessen, D. (2004), Making sense of the intellectual capital: designing a method for valuatin of intengibles, Elsevier, Amsterdam.10.4324/9780080510712]Search in Google Scholar
[Andriessen, D. (2006), “On the metaphorical nature of intellectual capital: a textual analysis”, Journal of Intellectual Capital, Vol. 7, No. 1, pp. 93-100.10.1108/14691930610639796]Search in Google Scholar
[Andriessen, D. and Boom, M.d. (2007), “Asian and western intellectual capital in encounter”, Paper presented at IC-Congress 2007, Inholland University of Applied Sciences, Haarlem, The Netherlands.]Search in Google Scholar
[Argote, L. (2013), Organizational learning: creating, retaining and transferring knowledge, 2nd edition, Springer, New York.]Search in Google Scholar
[Atkins, P. (2010), The laws of thermodynamics: a very short introduction, Oxford University Press, Oxford.10.1093/actrade/9780199572199.001.0001]Search in Google Scholar
[Basu, K. and Palazzo, G. (2008), “Corporate social responsibility: a process model of sensemaking”, Academy of Management Review, Vol. 33, No. 1, pp. 122-136.10.5465/amr.2008.27745504]Search in Google Scholar
[Bejinaru, R. (2017), “Universities in the knowledge economy”, Management Dynamics in the Knowledge Economy, Vol. 5, No. 2, pp. 251-271.10.25019/MDKE/5.2.05]Search in Google Scholar
[Bolisani, E. and Bratianu, C. (2017), “Knowledge strategy planning: an integrated approach to manage uncertainty, turbulence, and dynamics”, Journal of Knowledge Management, Vol. 21, No. 2, pp. 233-253.10.1108/JKM-02-2016-0071]Search in Google Scholar
[Bolisani, E. and Oltramari, A. (2012), “Knowledge as a measurable object in business contexts: a stock-and-flow approach”, Knowledge Management Research & Practice, Vol. 10, No. 3, pp. 235-286.10.1057/kmrp.2012.13]Search in Google Scholar
[Bolisani, E., Paiola, M. and Scarso, E. (2013), “Knowledge protection in knowledge-intensive services”, Journal of Intellectual Capital, Vol. 14, No. 2, pp. 192-211.10.1108/14691931311323841]Search in Google Scholar
[Bontis, N., Dragonetti, N.C., Jacobsen, K. and Roos, G. (1999), “The knowledge toolbox: a review of the tools available to measure and manage intangible resources”, European Management Journal, Vol.17, No.4, pp.391-402.10.1016/S0263-2373(99)00019-5]Search in Google Scholar
[Bourner, T. (2008), “The fully functioning university”, Higher Education Review, Vol. 40, No. 2, pp. 2-23.]Search in Google Scholar
[Bratianu, C. (2007), “Thinking patterns and knowledge dynamics”, In Martis, B. and Remenyi, D. (Eds.). Proceedings of the 8th European Conference on Knowledge Management, Consorci Escola Industrial de Barcelona, Spain, 6-7 September 2007, Academic Conferences Limited, Reading, pp. 152-156.]Search in Google Scholar
[Bratianu, C. (2009), “The frontier of linearity in the intellectual capital metaphor”, In Stam, C. and Andriessen, D. (Eds.), Proceedings of the European Conference on Intellectual Capital, Inholland University of Applied Sciences, Haarlem, The Netherlands, 28-29 April 2009, Academic Publishing Limited, Reading, pp.97-103.]Search in Google Scholar
[Bratianu, C. (2011a), “Universities as knowledge-intensive learning organizations”, In Eardley, A. and Uden, L. (Eds.), Innovative knowledge management: concepts for organizational creativity and collaborative design, IGI Global, Hershey, pp. 1-17.10.4018/978-1-60566-701-0.ch001]Search in Google Scholar
[Bratianu, C. (2011b), “A new perspective of the intellectual capital dynamics in organizations”. In Vallejo-Alonso, B., Rodriguez-Castellanos, A. and Arregui Ayastuy, G. (Eds.). Identifying, measuring, and valuing knowledge-based intangible assets: new perspectives, IGI Global, Hershey, pp. 1-21.10.4018/978-1-60960-054-9.ch001]Search in Google Scholar
[Bratianu, C. (2014), “Intellectual capital of the European universities”. In Dima, A.M. (Ed.). Handbook of research on trends in European higher education convergence, IGI Global, Hershey, pp. 24-43.10.4018/978-1-4666-5998-8.ch002]Search in Google Scholar
[Bratianu, C. (2015), Organizational knowledge dynamics: managing knowledge creation, acquisition, sharing, and transformation, IGI Global, Hershey.10.4018/978-1-4666-8318-1]Search in Google Scholar
[Bratianu, C. and Andriessen, D. (2008), “Knowledge as energy: a metaphorical analysis”. In Harorimana, D. and Watkins, D. (Eds.), Proceedings of the 9th European Conference on Knowledge Management, Southampton Solent University, UK, 4-5 September 2008, Academic Publishing, Reading, pp.75-82.]Search in Google Scholar
[Bratianu, C. and Bejinaru, R. (2017), “Knowledge strategies for increasing IC of Universities”. In Lopez, I.T. and Serrasqueiro, R. (Eds.), Proceedings of the 9th European Conference on Intellectual Capital, Instituto Universitaria de Lisboa, Portugal, 6-7 April 2017, pp. 34-42, Academic Conferences and Publishing International, Reading.]Search in Google Scholar
[Bratianu, C. and Orzea, I. (2013), “The entropic intellectual capital model”, Knowledge Management Research & Practice, Vol. 11, No. 2, pp. 133-141.10.1057/kmrp.2013.11]Search in Google Scholar
[Bratianu, C. and Vasilache, S. (2010), “A factorial analysis of the managerial linear thinking model”, International Journal of the Innovation and Learning, Vol. 8, No. 4, pp. 393-407.10.1504/IJIL.2010.035749]Search in Google Scholar
[Bryman, A. and Bell, E. (2007), Business research methods, Second edition, Oxford University Press, Oxford.]Search in Google Scholar
[Chan, D. and Lo, W. (2007), “Running universities as entreprises: university governance changes in Hong Kong”, Asia Pacific Journal of Education, Vol. 27, No. 3, pp. 305-322.10.1080/02188790701591543]Open DOISearch in Google Scholar
[Chiucchi, M.S. and Dumay, J. (2015), “Unlocking IC”, Journal of Intellectual Capital, Vol. 16, No. 2, pp. 305-330.10.1108/JIC-01-2015-0004]Search in Google Scholar
[Christopher, J. (2012), “Governance paradigms of public universities: an international comparative study”, Tertiary Education and Management, Vol. 18, No. 4, pp. 335-351.10.1080/13583883.2012.724705]Search in Google Scholar
[Curaj, A., Scott, P., Vlasceanu, L. and Wilson, L. (2012), European higher education at the crossroads: between the Bologna process and national reforms, Springer, Heidelberg.10.1007/978-94-007-3937-6]Search in Google Scholar
[Dalkir, K. (2012), Knowledge management in the theory and practice, 2nd Edition, MIT Press, Boston.10.4324/9780080547367]Search in Google Scholar
[Davenport, T.H. and Prusak, L. (2000), Working knowledge: how organizations manage what they know, Harvard Business School Press, Boston.10.1145/347634.348775]Search in Google Scholar
[Damasio, A.R. (2012), Self comes to mind: constructing the conscious brain, Vintage Books, New York.]Search in Google Scholar
[Denford, J.S. and Chan, Y.E. (2011), “Knowledge strategy typologies: defining dimensions and relationships”, Knowledge Management Research & Practice, Vol. 9, No. 2, pp. 102-119.10.1057/kmrp.2011.7]Search in Google Scholar
[De Toni, A.F., Nonino, F. and Pivetta, M. (2011), “A model for assessing the coherence of companies’ knowledge strategy”, Knowledge Management Research & Practice, Vol. 9, pp. 327-341.10.1057/kmrp.2011.36]Search in Google Scholar
[Donate, M.J. and Canales J.I. (2012), “A new approach to the concept of knowledge strategy”, Journal of Knowledge Management, Vol. 16, No. 1, pp. 22-44.10.1108/13673271211198927]Search in Google Scholar
[Donina, D., Meoli, M. and Paleari, S. (2015), “The new institutional governance of Italian state universities: what role for the new governing boards?”, Tertiary Education and Management, Vol. 21, No. 1, pp. 16-28.10.1080/13583883.2014.994024]Search in Google Scholar
[Duderstadt, J.J. (2003), A university for the 21st century, The University of Michigan Press, Ann Arbor.]Search in Google Scholar
[Dumay, J. (2009), “Intellectual capital measurement: a critical approach”, Journal of Intellectual Capital, Vol. 10, No. 2, pp. 190-210.10.1108/14691930910952614]Search in Google Scholar
[Dumay, J. (2012), “Grand theories as barriers to using IC concepts”, Journal of Intellectual Capital, Vol.13, No.1, pp.4-15.10.1108/14691931211196187]Search in Google Scholar
[Dumay, J. (2013), “The third stage of IC: towards a new IC future and beyond”, Journal of Intellectual Capital, Vol. 14, No. 1, pp. 5-9.10.1108/14691931311288986]Search in Google Scholar
[Dumay, J. (2016), “A critical reflection on the future of intellectual capital: from reporting to disclosure”, Journal of Intellectual Capital, Vol. 17, No. 1, pp. 168-184.10.1108/JIC-08-2015-0072]Search in Google Scholar
[Dumay, J. and Adams, M. (2014), “The learning journey of IC missionaries: intuition, control and value”, Electronic Journal of Knowledge Management, Vol. 12, No. 2, pp. 128-136.]Search in Google Scholar
[Dumay, J., Bernardy, C., Guthrie, J. and Demartini, P. (2016), “Integrated reporting: a structural literature review, Accounting Forum, Vol. 40, No. 3, pp. 166-185.]Search in Google Scholar
[Dumay, J. and Garanina, T. (2013), “Intellectual capital research: a critical examination of the third stage”, Journal of Intellectual Capital, Vol. 14, No. 1, pp. 10-25.10.1108/14691931311288995]Search in Google Scholar
[Dumay, J., Guthrie, J. and Puntillo, P. (2015), “IC and public sector: a structured literature review”, Journal of Intellectual Capital, Vol. 16, No. 2, pp. 267-284.10.1108/JIC-02-2015-0014]Search in Google Scholar
[Edvinsson, L. and Malone, M. (1997), “Intellectual capital: realizing your company’s true value by finding its hidden brainpower”, Harper Business, New York.]Search in Google Scholar
[Edvinsson, L. (2013), “IC 21: reflections from 21 years of IC practice and theory”, Journal of Intellectual Capital, Vol. 14, No. 1, pp. 163-172.10.1108/14691931311289075]Search in Google Scholar
[Elena Perez, S. (2007), Governing the university of the 21st century: intellectual capital as a tool for strategic management. Lessons from the European experience, Ph.D. Thesis, Universidad Autonoma de Madrid, Spain, July 2007.]Search in Google Scholar
[Elena Perez, S. and Leitner, K.H. (2013), “Coupling with standardization and diversity: intellectual capital reporting guidelines for European universities”, Proceedings of the 5th European Conference on Intellectual Capital, University of the Basque County, Bilbao, Spain, 11-12 April 2013, pp. 132-141.]Search in Google Scholar
[Elena Perez, S., Leitner, K.H., Secundo, G. and Martinaitis, Z. (2015), “Shaping new managerial models for European universities: the impact of reporting and managing IC. In Ordonez de Pablos, P. (Ed.), Intellectual capital in organizations: nonfinancial reports and accounts, Routledge, London, pp. 150-166.]Search in Google Scholar
[Firer, S. and Williams, S.M. (2003), “Intellectual capital and traditional measures of corporate performance”, Journal of Intellectual Capital, Vol. 4, No. 3, pp.348-360.10.1108/14691930310487806]Search in Google Scholar
[Giacalone, R.A. and Jurkiewicz, C.L. (2010), Hanbook of workplace spirituality and organizational performance, M.E. Sharpe, New York.10.4324/9781315703817]Search in Google Scholar
[Goleman, D. (1995), Emotional intelligence, Bantam, New York.]Search in Google Scholar
[Guthrie, J., Ricceri, F. and Dumay, J. (2012), “Reflections and projections: a decade of intellectual capital accounting research”, The British Accounting Review, Vol. 44, pp. 68-82.10.1016/j.bar.2012.03.004]Open DOISearch in Google Scholar
[Habersam, M., Piber, M. and Skoog, M. (2013), “Knowledge balance sheets in Austrian universities: the implementation, use and re-shaping of measurement and management practices”, Critical Perspectives on Accounting, Vol. 24, pp. 319-337.10.1016/j.cpa.2012.08.001]Open DOISearch in Google Scholar
[Hadad, S. (2017), “Knowledge economy: Characteristics and dimensions”, Management Dynamics in the Knowledge Economy, Vol. 5, No. 2, pp. 203-225.10.25019/MDKE/5.2.03]Search in Google Scholar
[Hanada, S. (2013), “Japan’s higher education incorporation policy: a comparative analysis of three stages of national university governance”, Journal of Higher Education Policy and Management, Vol. 35, No. 5, pp. 537-552.10.1080/1360080X.2013.825414]Search in Google Scholar
[Hill, D. (2008), Emotionomics: leveraging emotions for business success, Kogan Page, London.]Search in Google Scholar
[Ichijo, K. (2007), “The strategic management of knowledge”. In Ichijo, K. and Nonaka, I. (Eds.), Knowledge creation and management: new challenges for managers, Oxford University Press, Oxford, pp. 121-145.]Search in Google Scholar
[Kahneman, D. (2011), Thinking, fast and slow, Farrar, Straus and Giroux, New York.]Search in Google Scholar
[Kianto, A. (2007), “What do we really mean by the dynamic dimension of intellectual capital?’, International Journal of Learning and Intellectual Capital, Vol. 4, No. 4, pp. 342-356.]Search in Google Scholar
[Kim, Y.G., Yu, S.H. and Lee, J.H. (2003), “Knowledge strategy planning: methodology and case”, Expert Systems with Applications, Vol. 24, No. 3, pp. 295-307.10.1016/S0957-4174(02)00158-6]Search in Google Scholar
[Kim, T.H., Lee, I.N., Chun, J.U. and Benbasat, I. (2014), “Understanding the effect of knowledge management strategies on knowledge management performance: a contingency perspective”, Information & Management, Vol. 51, pp.398-416.10.1016/j.im.2014.03.001]Search in Google Scholar
[Kodama, M. (2011), Knowledge integration dynamics developing strategic innovation capabilities, World Scientific, Singapore.10.1142/7857]Search in Google Scholar
[Kotter, J. (1996), Leading change, Harvard Business School Press, Boston. Lakoff, G. and Johnson, M. (1999), Philosophy in the flesh: the embodied mind and its challenge to the western thought, Basic Books, New York.]Search in Google Scholar
[Lee, S.H. (2010), “Using fuzzy AHP to develop intellectual capital evaluation model for assessing their performance contribution in a university”, Expert Systems with Applications, Vol. 37, pp. 4941-4947.10.1016/j.eswa.2009.12.020]Search in Google Scholar
[Lefter, V., Bratianu, C., Agapie, A., Agoston, S. and Orzea, I. (2011), “Intergenerational knowledge transfer in the academic environment of knowledge-based economy”, Amfiteatru Economic, Vol. 13, No. 30, pp. 392-403.]Search in Google Scholar
[Lu, W.M. (2012), “Intellectual capital and university performance in Taiwan”, Economic Modelling, Vol. 29, pp. 1081-1089.10.1016/j.econmod.2012.03.021]Search in Google Scholar
[Marr, B., Schiuma, G. and Neely, A. (2004), “The dynamics of value creation: mapping your intellectual capital performance drivers”, Journal of Intellectual Capital, Vol. 5 No. 2, pp. 312-325.10.1108/14691930410533722]Search in Google Scholar
[Marzo, G. (2014), “Improving internal consistency in IC research and practice: IC and the theory of the firm”, Journal of Intellectual Capital, Vol. 15, No. 1, pp. 38-64.10.1108/JIC-03-2013-0026]Search in Google Scholar
[Massingham, P.R. and Tam, L. (2015), “The relationship between human capital, value creation and employee reward”, Journal of Intellectual Capital, Vol. 16, No. 2, pp. 390-418.10.1108/JIC-06-2014-0075]Search in Google Scholar
[MERITUM (2002), Guidelines for managing and reporting of intangibles, Fundacion Airtel Movil, Madrid.]Search in Google Scholar
[Moore, B.N. and Parker, R. (2007), Critical thinking, 8th edition, McGraw Hill, New York.]Search in Google Scholar
[Neave, G. and Veiga, A. (2013), “The Bologna process: inception, take-up and familiarity”, Higher Education, Vol. 66, No. 1, pp. 59-77.10.1007/s10734-012-9590-8]Search in Google Scholar
[Nesheim, T. and Gressgard, L.G. (2014), “Knowledge sharing in a complex organization: antecedents and safety effects”, Safety Science, Vol. 62, pp. 28-36.10.1016/j.ssci.2013.07.018]Open DOISearch in Google Scholar
[Nissen, M.E. (2006), Harnessing knowledge dynamics: principled organizational knowing & learning, IRM Press, Hershey.10.4018/978-1-59140-773-7]Search in Google Scholar
[Nonaka, I. (1994), “A dynamic theory of organizational knowledge creation”, Organization Science, Vol. 5, No. 1, pp. 14-37.10.1287/orsc.5.1.14]Search in Google Scholar
[Nonaka, I., and Takeuchi, H. (1995), The knowledge-creating company: how Japanese companies create the dynamics of innovation, Oxford University Press, Oxford.10.1016/0024-6301(96)81509-3]Search in Google Scholar
[Nonaka, I., Toyama, R. and Hirata, T. (2008), Managing flow: a process theory of the knowledge-based firm, Palgrave Macmillan, Houndmills.10.1057/9780230583702]Open DOISearch in Google Scholar
[Nonaka, I. and Zhu, Z. (2012), Pragmatic strategy: eastern wisdom, global success, Cambridge University Press, Cambridge.10.1017/CBO9780511736568]Search in Google Scholar
[O’Dell, C. and Hubert, C. (2011), The new edge in knowledge: how knowledge management is changing the way we do business, John Wiley & Sons, New York.10.1002/9781119200802]Search in Google Scholar
[Petty, R. and Guthrie, J. (2000), “Intellectual capital literature review: measurement, reporting and management”, Journal of Intellectual Capital, Vol.1, No. 2, pp. 155-176.10.1108/14691930010348731]Search in Google Scholar
[Piber, M. and Pietsch, G. (2006), “Performance management in universities: the case of knowledge balance sheets analysed from a new institutionalist perspective”, in Epstein, M.J. and Manzoni, J.F. (Eds.), Performance management and management control: improving organisations and society, Studies in Managerial and Financial Accounting, Vol. 16, pp. 379-401.]Search in Google Scholar
[Polanyi, M. (1983), The tacit dimension, Peter Smith, Gloucester.]Search in Google Scholar
[Powell, W.W. and Snellman, K. (2004), “The knowledge economy”, Annual Review of Sociology, Vol. 30, pp. 199-220.10.1146/annurev.soc.29.010202.100037]Open DOISearch in Google Scholar
[Ricceri, F. (2008), Intellectual capital and knowledge management: strategic management of knowledge resources, Routladge, London.10.4324/9780203929308]Search in Google Scholar
[Romano, A., Passiante, G., Del Vechhio, P. and Secundo, G. (2014), “The innovation ecosystem as booster for the innovative entrepreneurship in the smart specialization strategy”, International Journal of Knowledge-Based Development, Vol. 5, No. 3, pp. 271-288.10.1504/IJKBD.2014.065315]Search in Google Scholar
[Roos, G., Pike, S. and Fernström, L. (2005), Managing intellectual capital in practice, Elsevier, Amsterdam.]Search in Google Scholar
[Spender, J.C. (2014), Business strategy: managing uncertainty, opportunity, & enterprise, Oxford University Press, Oxford.10.1093/acprof:oso/9780199686544.001.0001]Search in Google Scholar
[Sánchez, M.P., Elena, S. and Castrillo, R. (2007), “The ICU report: an intellectual capital proposal for university strategic behavior”. In Proceedings of the IMHE Conference, OECD.]Search in Google Scholar
[Sánchez, M.P., Elena, S. and Castrillo, R. (2009), “Intellectual capital dynamics in universities: a reporting model”, Journal of Intellectual Capital, Vol. 10, No. 2, pp. 307-324.10.1108/14691930910952687]Search in Google Scholar
[Secundo, G., De Beer, C., Schutte, C.S.L. and Passiante, G. (2017), “Mobilising intellectual capital to improve European universities’ competitiveness: the technology transfer offices’ role”, Journal of Intellectual Capital, Vol. 18 No. 3, pp. 607-624.10.1108/JIC-12-2016-0139]Search in Google Scholar
[Secundo, G., Del Vechio, P., Dumay, J. and Passiante, G. (2016), “Intellectual capital in the age of Big Data”, IFKAD, University of Dresden, Germany, 15-17 June 2016, pp. 1903-1917.]Search in Google Scholar
[Secundo, G., Elena Perez, S., Martinaitis, Z. and Leitner, K.H. (2017), “An intellectual capital framework to measure universities’ third mission activities”, Technological Forecasting & Social Change (article in press).10.1016/j.techfore.2016.12.013]Search in Google Scholar
[Secundo, G., Elena Perez, S., Martinaitis, Z. and Leitner, K.H. (2015), “An intellectual capital maturity model (ICMM) to improve strategic management in European universities: a dynamic approach”, Journal of Intellectual Capital, Vol. 16, No. 2, pp. 419-442.10.1108/JIC-06-2014-0072]Search in Google Scholar
[Secundo, G., Margherita, A., Elia, G. and Passiante, G. (2010), “Intangible assets in higher education and research: mission, performance or both?”, Journal of Intellectual Capital, Vol. 11, No. 2, pp. 140-157.10.1108/14691931011039651]Search in Google Scholar
[Secundo, G., Elena Perez, S., Martinaidis, Z. and Leitner, K.H. (2014), “Intellectual capital management in European universities in times of changes: an IC maturity model”, IFKAD, University of Basilicata, Italy, 11-13 June 2014, Matera, pp. 1095-1113.]Search in Google Scholar
[Senge, P. (1999), The fifth discipline: the art & practice of the learning organization, Random House.]Search in Google Scholar
[Stacey, R.D. (2001), Complex responsive processes in organizations: learning and knowledge creation, Routledge, London.]Search in Google Scholar
[Stewart, T. (1997), Intellectual capital: the new wealth of organizations, Nicholas Brealey Publishing, London.]Search in Google Scholar
[Sveivy, K.E. (1997), The new organizational wealth: managing and measuring knowledge based assets, Berret-Koehler, San Francisco.]Search in Google Scholar
[Sveiby, K.E. (2001), “A knowledge-based theory of the firm to guide in strategy formulation”, Journal of Intellectual Capital, Vol. 2, No. 4, pp. 344-358.10.1108/14691930110409651]Search in Google Scholar
[Syrett, M. and Devine, M. (2012), “Managing uncertainty: strategies for surviving and thriving in turbulent times”, Profile Books, London.]Search in Google Scholar
[Teece, D.J. (2009), Dynamic capabilities & strategic management: organizing for innovation and growth, Oxford University Press, Oxford.]Search in Google Scholar
[Vătămănescu, E.M., Andrei, A.G., Dumitru, D.L. and Leovaridis, C. (2016), “Harnessing network-based intellectual capital in online academic networks. From the organizational policies and practices toward competitiveness”, Journal of Knowledge Management, Vol. 20, No. 3, pp. 594-619.10.1108/JKM-05-2015-0208]Search in Google Scholar
[Victor, D.H.F. (2007), “World universities ranking: generic and intangible features of world-class universities”. In Sadlak, J. and Cai, L.N. (Eds.), The world-class university and ranking: aiming beyond status (pp. 55-60), UNESCO-CEPES, Bucharest, pp. 55-60.]Search in Google Scholar
[Viedma, J.M. (2003), “In search of intellectual capital general theory”, Electronic Journal of Knowledge Management, Vol. 1, No. 2, pp. 213-226.]Search in Google Scholar
[Viedma, J.M. and Cabrita, M.R. (2012), Entrepreneurial excellence in the knowledge economy: intellectual capital benchmarking systems, Palgrave Macmillan, New York.]Search in Google Scholar
[Wenger, E., Mcdermott, R., and Sntder, W.M. (2002), Cultivating communities of practice: a guide to managing knowledge, Harvard Business School Press, Boston.]Search in Google Scholar
[Zack, M.H. (1999), “Developing a knowledge strategy”, California Management Review, Vol. 41, No. 3, pp. 125-145.10.2307/41166000]Open DOISearch in Google Scholar
[Zohar, D. and Marshall, I. (2000), SQ: Spiritual intelligence: the ultimate intelligence, Bloomsbury, London.]Search in Google Scholar