Login
Register
Reset Password
Publish & Distribute
Publishing Solutions
Distribution Solutions
Subjects
Architecture and Design
Arts
Business and Economics
Chemistry
Classical and Ancient Near Eastern Studies
Computer Sciences
Cultural Studies
Engineering
General Interest
Geosciences
History
Industrial Chemistry
Jewish Studies
Law
Library and Information Science, Book Studies
Life Sciences
Linguistics and Semiotics
Literary Studies
Materials Sciences
Mathematics
Medicine
Music
Pharmacy
Philosophy
Physics
Social Sciences
Sports and Recreation
Theology and Religion
Publications
Journals
Books
Proceedings
Publishers
Blog
Contact
Search
EUR
USD
GBP
English
English
Deutsch
Polski
Español
Français
Italiano
Cart
Home
Journals
Journal of Central Banking Theory and Practice
Volume 6 (2017): Issue 2 (May 2017)
Open Access
Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro
Milorad Jovović
Milorad Jovović
,
Bojana Femić-Radosavović
Bojana Femić-Radosavović
and
Milena Lipovina-Božović
Milena Lipovina-Božović
| May 22, 2017
Journal of Central Banking Theory and Practice
Volume 6 (2017): Issue 2 (May 2017)
About this article
Previous Article
Next Article
Abstract
References
Authors
Articles in this Issue
Preview
PDF
Cite
Share
Published Online:
May 22, 2017
Page range:
65 - 76
Received:
Nov 11, 2016
Accepted:
Dec 12, 2016
DOI:
https://doi.org/10.1515/jcbtp-2017-0013
Keywords
Customer satisfaction
,
loyalty
,
services
,
banking
,
online vs offline research
© 2017 Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Milorad Jovović
Faculty of Economics Podgorica, University of Montenegro
Bojana Femić-Radosavović
Faculty of Economics Podgorica, University of Montenegro
Milena Lipovina-Božović
Faculty of Economics Podgorica, University of Montenegro