<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies’ logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business.</p></abstract>

The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies’ logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business.

In Search of Excellence in E-Customer Logistics Service

Department of Logistics, University of Lodz, Poland

International Journal of Management and Economics

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"In Search of Excellence in E-Customer Logistics Service"}

The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a...

In Search of Excellence in E-Customer Logistics Service

Published Online: Apr 18, 2016

Page range: 135 - 155

DOI: https://doi.org/10.1515/ijme-2016-0007

Keywords
e-customer logistics service, multi- and omnichannel distribution, cooperation on the e-market

© 2016 Barbara Ocicka et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

In Search of Excellence in E-Customer Logistics Service

Published Online: Apr 18, 2016

Page range: 135 - 155

DOI: https://doi.org/10.1515/ijme-2016-0007

Keywordse-customer logistics service, multi- and omnichannel distribution, cooperation on the e-market

© 2016 Barbara Ocicka et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
e-customer logistics service, multi- and omnichannel distribution, cooperation on the e-market