<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The aim of this study was to investigate the effect of selected factors on the choice of hotel facilities by customers. Particular attention was focused on the perception of the quality of services by consumers. The field research, the results of which are presented in the article, was conducted on a nationwide sample of 1,000 persons aged from 15 to 70 according to the author’s questionnaire.</p></abstract>

The aim of this study was to investigate the effect of selected factors on the choice of hotel facilities by customers. Particular attention was focused on the perception of the quality of services by consumers. The field research, the results of which are presented in the article, was conducted on a nationwide sample of 1,000 persons aged from 15 to 70 according to the author’s questionnaire.

Factors Influencing the Choice and Quality Assessment of Hotel Facilities in Poland

Folia Oeconomica Stetinensia

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International Public License.

The aim of this study was to investigate the effect of selected factors on the choice of hotel facilities by customers. Particular attention was focused on the...

Factors Influencing the Choice and Quality Assessment of Hotel Facilities in Poland

Published Online: Jun 16, 2017

Page range: 170 - 181

Received: Jan 04, 2017

Accepted: Mar 22, 2017

DOI: https://doi.org/10.1515/foli-2017-0014

Keywords
quality of service, hotel facility, decisive factors, consumer, customer satisfaction

© University of Szczecin

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International Public License.

Factors Influencing the Choice and Quality Assessment of Hotel Facilities in Poland

Published Online: Jun 16, 2017

Page range: 170 - 181

Received: Jan 04, 2017

Accepted: Mar 22, 2017

DOI: https://doi.org/10.1515/foli-2017-0014

Keywordsquality of service, hotel facility, decisive factors, consumer, customer satisfaction

© University of Szczecin

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International Public License.

Keywords
quality of service, hotel facility, decisive factors, consumer, customer satisfaction