<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The article covers an analysis of metrics used to measure digitalization activities. Five main levels are analyzed - moving from the metrics of the digital economy to society, industry, enterprise, and clients. The study is based on leading public and commercial metrics used for the evaluation of the digital progress. The similarities and differences between key performance indicators on each level are discussed, forming a set of conclusions on the scope and maturity of various measurement systems and potential improvement options. </p></abstract>

The article covers an analysis of metrics used to measure digitalization activities. Five main levels are analyzed - moving from the metrics of the digital economy to society, industry, enterprise, and clients. The study is based on leading public and commercial metrics used for the evaluation of the digital progress. The similarities and differences between key performance indicators on each level are discussed, forming a set of conclusions on the scope and maturity of various measurement systems and potential improvement options.

Measuring Digitalization – Key Metrics

Foundations of Management

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Measuring Digitalization \u2013 Key Metrics"}

The article covers an analysis of metrics used to measure digitalization activities. Five main levels are analyzed - moving from the metrics of the digital...

Measuring Digitalization – Key Metrics

Published Online: May 04, 2017

Page range: 123 - 138

DOI: https://doi.org/10.1515/fman-2017-0010

Keywords
digitalization, digital metrics, digital key performance indicators (KPI), benchmarking, digital economy, digital society, digital industry, digital enterprise, digital client, digital investment

© Faculty of Management, Warsaw University of Technology

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Measuring Digitalization – Key Metrics

Published Online: May 04, 2017

Page range: 123 - 138

DOI: https://doi.org/10.1515/fman-2017-0010

Keywordsdigitalization, digital metrics, digital key performance indicators (KPI), benchmarking, digital economy, digital society, digital industry, digital enterprise, digital client, digital investment

© Faculty of Management, Warsaw University of Technology

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
digitalization, digital metrics, digital key performance indicators (KPI), benchmarking, digital economy, digital society, digital industry, digital enterprise, digital client, digital investment